Front Desk/ Customer Service
Resume:
Keara Winston
New York, NY *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
Imaging Service Representative
Catholic Health-Melville, NY
April 2025 to Present
• Scheduled and coordinated radiology appointments for patients, ensuring efficient use of resources and timely delivery of services
• Managed a high volume of incoming calls from patients, physicians, and other healthcare professionals to schedule appointments and answer inquiries
• Utilized electronic scheduling systems to input patient information, verify insurance coverage, and update appointment statuses
Medical Receptionist
Total Orthopedics & Sports Medicine-Syosset, NY
April 2024 to Present
• Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
• Verified patient insurance information and collected co-pays and payments for services rendered
• Maintained accurate electronic medical records (EMR) by updating patient demographics and medical history
Front Desk Receptionist
Pediatric Healthcare of Long Island-Bellmore, NY
January 2023 to June 2023
• Meeting and greeting patients
• Answering and forwarding calls
• Scheduling appointment and follow ups
• Insurance
• Scanning
Front Desk Receptionist
Sarah Schwartz M.D. PLLC-West Islip, NY
March 2022 to December 2022
• Welcome and great patients/clients/visitors to the department in a manner that is helpful and friendly; determines purpose of visit and direct them to the appropriate place or department
• Answer incoming calls and transfer call to appropriate departments
• Schedule or reschedule appointments for patients whether in person or on the phone. Patient Care Coordinator
SightMD-Hauppauge, NY
August 2021 to February 2022
• Assist 100+ patients per day, providing successful solutions in a polite manner using active listening to ensure customer retention.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Meet personal/team qualitative and quantitative targets Teaching Assistant
Developmental Disabilities Institute-Smithtown, NY January 2020 to August 2020
• Work with primary teacher to manage the classroom.
• Implementing daily lesson plans under supervision of primary teacher.
• Overseeing students during break times, lunch and dismissal. Education
Bachelor's in Business Administration
Monroe College-New Rochelle, NY
August 2014 to August 2017
Skills
• Microsoft Office
• Customer service
• Supervising experience
• Computer Literacy
• Front desk
• HIPAA
• Medical scheduling
• Experience with children
• Medical Office Experience
Contact this candidate