Service Representative Customer

Bobbie Winston

Dallas, TX ***************@*****.***

SUMMARY OF QUALIFICATIONS

●Excellent communication skills.

●Reliable: Dependable.

●Resourceful: Ability to supply what is needed, quick wit.

●Responsible: Capable of rational conduct, trustworthy.

●Motivated: The inner reason for any act; as, hunger might be the motive for working

●Word Processing (30 WPM)

●Effective written and verbal communication skills

●Productive as member of a team or individually; strong time management and organizational skills

Computer Skills: Microsoft Word, Excel, PowerPoint, Internet Explorer, Access, Adobe Phot

●oshop

RELATED EXPERIENCE

AmazonExperience Genpact, Dallas, TX

Customer Service Representative/ Collections June 2020 - February 2021

●Assist with other office duties during periods of heavy workflow

●Meet minimum call volume and quality requirements.

●Respond to questions and concerns from individuals.

●Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.

●Work with team to improve records management and customer follow-up processes

●File documents according to criteria

●Answer multi-line telephone in a professional manner

●Made outbound calls to customers for collections of due payments

Texas Instruments, Dallas, TX April 2016- May 2020

Manufacturing specialist

●Worked with site personnel to conduct job Hazard Assessments and ensure appropriate controls and other safety requirements are incorporated into process and procedures as necessary/

●Conduct regulatory reviews, implements necessary changes, and communicate to affected personnel

●Develop and present regulatory-required training

●Perform, document, and support work area audits and inspections

●Maintain ESH program documentation

●Lead team to complete assessments on time, determine deliverables prior to introduction.

●Orders and stocks parts, supplies, measuring tools and hand tools.

CHP Corporation May 2015- April 2016

Office Assistant

●Scheduled meetings, managed paper and digital files. Coded bills for 500+ accounts, main backup to the front office, order and keep inventory of office supplies

●Typed documents such as correspondence, drafts, memos, and emails, and prepared 3 reports weekly for management

●Opened, sorted, and distributed incoming messages and correspondence

●Purchased and maintained office supply inventories, and being careful to adhere to budgeting practices

●Greeted visitors and determined to whom and when they could speak with specific individuals

●Recorded, transcribed, and distributed minutes of meetings

EDUCATION

Graduation: May 2007 & 2015

Remington College 2007

Medical Assistant

Eastfield College 2015

Sonographer

Skills

●10 key experience

●Microsoft Office skills

●MS Excel

●Report generation

●Order entry

●Computer skills

●Quickbooks

●PeopleSoft

●Analytical skills

●Basic computer skills

●Other technical skills

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