Customer Service Store Manager
Resume:
NOMAN MOUGHAL
Manager – Wholefoods Columbia, MD ********@*****.***
To obtain employment in a growing business, I have over ten years of management experience and I am well versed in budgetary controls, shrink and inventory control, budgetary planning, and cost control. Excellent customer service skills coupled with leadership qualities ensure that I can handle all aspects of a business.
WORK EXPERIENCE
Store Manager
Wholefoods
February 2021 to Present
•Apply commercial skills to meet sales and cost budgets.
•Recruiting, developing, and retaining staff.
•Meeting operational expectations by implementing and maintaining high standards.
•Motivating staff
•Dealing with inquiries and complaints
•Effective company merchandising and advertising
•Helping organize promotions
•Managing deliveries from suppliers
•Inventory and shrinkage control
•Increased 8% sales compared to last year
•Decreased shrink by 15%
•Employee turnover over % dropped to 7%
•Customer satisfaction went up to 92%
•In stocked position stable at 89%
Store Manager
Walmart – Baltimore, MD
April 2019 to November 2020
Applying commercial skills to meet sales and cost budgets.
•Recruiting, developing, and retaining staff.
•Meeting operational expectations by implementing and maintaining high standards.
•Motivating staff
•Dealing with inquiries and complaints
•Effective company merchandising and advertising
•Helping organize promotions
•Managing deliveries from suppliers
•Inventory and shrinkage control
•Sales increased from 120 million to 150 million
•Shrink decreased from 1.7 million to 1.2 million
•Team member turnover % went down from 19% to 9%
•Customer satisfaction went from 69% to 92%
Senior Manager
BJ’s Wholesale Club – Baltimore, MD July 2019 to November 2019 Applying commercial skills to meet sales and cost budgets.
•Recruiting, developing, and retaining staff
•Meeting organizational implementation and maintaining high standards.
•Motivating staff
•Dealing with inquiries and complaints
•Effective company merchandising and advertising
•Helping organize promotion
•Managing deliveries from suppliers
•Inventory and shrinkage control
District Manager
Dollar General Cooperation - Baltimore MD October 2010 to September 2015
•Applying commercial skills to meet sales and cost budgets.
•Recruiting, developing, and retaining staff.
•Meeting operational expectations by implementing and maintaining high standards.
•Motivating staff
•Dealing with inquiries and complaints
•Effective company merchandising and advertising
•Helping organize promotions
•Managing deliveries from suppliers
•Inventory and shrinkage within
•Dropped shrinkage numbers by 40% within 9 months
District Manager
7- Eleven - Halethorpe, MD
January 2005 to October 2010
•Applied commercial skills to meet sales and cost budgets.
•Recruiting, developing, and retaining staff.
•Ensuring the team delivered good customer service.
•Meeting operational expectations by implementing and maintaining high retail standards.
•Motivated staff
•Dealt with inquiries and complaints
•Serving customers
•Effective store merchandising
•Helped organize promotions
•Managed deliveries from suppliers
District leader TJX
Yuba City and Sacramento
From 2004 to 2006
•I was running 75-plus million-dollar stores.
•Total number of stores was 12.
•I make sure the pepper merchandising is in place.
•Holding managers accountable for sales and payroll.
•Increasing sales and customer satisfaction.
•Keeping in stock position to the company from standard.
•Hitting and keeping training on track.
Some accomplishments
1.10 promotions in 2 years from hourly role to salaried.
2.Customer satisfaction % went up from 80% to 95%.
3.Sales increased from 11% to 16%.
4.Employee turnover % went down from 9% to 3.5%.
5.Shrink % went down from 5% to 3%.
6.Best performance district for the year of 2006.
Office Manager
Sangha Trucking Company
Yuba City, CA February 2000 to January 2004
•Achieved growth in assigned account responsibility
•Answer customer inquiries
•Assisted in billing and product 75-position
•Open communication with leaders
• Set up and established new territory by:
•Contacted warehouses to negotiate contract prices
•The coordinated workload of company-owned fleets with common carrier orders via warehouse and trucking personnel
•Delegated high-pressured situations
•Developed a strategy for attacking and penetrating a customer master list
•Developed Excel templates for inventory, sales growth, and cost-expense details
•Managed new accounts, and interactions with multiple companies via email, fax, and telephone
EDUCATION
Bachelor's in Business
Strayer University – Vermont
From 2000 to 2005
Master in Business
Strayer University _ Vermont
From 2021 to 2024
SKILLS
•Inventory Management
•Operations
•Scheduling
•Training
•inventory
•retail sales
•Word
•Payroll
•Microsoft Word
•Team Building
•Cash Handling
•Customer Service
•Management
•Merchandising
•Retail
•Retail Management
•Sales
Microsoft Excel
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