Customer Service Representative

Christiqua Fate

Raleigh, NC ******@*****.*** 980-***-**** Remote-Ready

Professional Summary

Compassionate and adaptable professional with over 6 years of experience in customer-facing, dispatch, sales, and healthcare-related support roles. Skilled in delivering high-quality service, managing high call volumes, handling confidential information, and solving complex problems in remote environments. Seeking a remote Customer Service Representative or Dispatcher role where I can apply my strong communication, multitasking, and problem-solving abilities. Professional Experience

● Sales Advisor II – Concentrix, Remote

May 2025 – July 2025

● Handled inbound sales and retention calls for a national telecommunications provider.

● Advised customers on service plans, upsold add-on features, and resolved billing disputes.

● Met and exceeded performance metrics, including sales conversion, average handle time, and customer satisfaction scores.

● Utilized CRM tools and followed scripting and compliance protocols to ensure accuracy and effectiveness.

● Dispatcher – Goodyear Fleet HQ, Remote

February 2025 – April 2025

● Dispatched roadside assistance and fleet maintenance support for commercial clients across multiple states.

● Monitored service technician availability and coordinated job assignments efficiently.

● Ensured accurate entry of dispatch logs, customer concerns, and ETA updates into tracking systems.

● Maintained service-level agreement compliance and followed up to ensure timely resolutions.

● Telecommunicator – InfoCision, Remote

September 2024 – July 2025

● Provided compassionate call handling for K-LOVE listener support and testimony transfers.

● Screened and directed incoming calls to appropriate departments with clarity and care.

● Maintained call logs and entered sensitive information accurately.

● Demonstrated active listening and empathy to support callers during emotional interactions.

● Overnight Stock Associate – Walmart Supercenter #1664, Wilson, NC March 2024 – September 2024

● Managed stock levels, inventory records, and coordinated overnight restocking.

● Followed safety guidelines while unloading trucks and operating pallet jacks.

● Improved inventory retrieval times through efficient organization systems.

● Remote Health Customer Support (Intern) – TeleMed Connect, Remote January 2024 – March 2024

● Assisted patients with appointment scheduling, prescription queries, and benefit eligibility via phone and email.

● Maintained EMR system accuracy and followed HIPAA-compliant practices.

● Guided patients in using online portals and resolving account access issues.

● Received 95%+ satisfaction scores for responsiveness and professionalism.

● Opening Crew Member – McDonald's, Wilson, NC

May 2023 – August 2023

● Provided friendly customer service and processed orders via POS systems.

● Maintained a clean and welcoming environment, restocked supplies and supported food prep.

● Ensured accurate cash handling and balanced register daily.

● Crew Member – Burger King, Wilson, NC

December 2020 – January 2021

● Delivered fast and courteous service during high-volume shifts.

● Operated the register, processed transactions, and ensured order accuracy.

● Upheld cleanliness and safety standards in kitchen and dining areas.

● Assistant Manager – Kmart, Kill Devil Hills, NC

August 2021 – November 2022

● Supervised store operations, including staff scheduling, inventory tracking, and daily cash handling.

● Trained and led a team of 10+ associates, improving customer service and workflow efficiency.

● Addressed customer complaints and implemented resolutions in accordance with company policy.

● Maintained merchandising standards and monitored loss prevention procedures. Education

High School Diploma – Beddingfield High School, Wilson, NC Currently Attending Pima Community College - AAS of Health Information Technology Skills

HIPAA Compliance Awareness, EMR/EHR Software Familiarity, CRM & Dispatch Software

(Zendesk, Salesforce, ServiceTitan), Remote Communication & Customer Service, Conflict Resolution & De-escalation, Microsoft Office & Data Entry, Call Center Metrics & Reporting, Inventory Management & POS Operation, Leadership & Staff Supervision Suggested Certifications

HIPAA Certification (Free online courses), Medical Terminology Basics (Coursera/Udemy), Remote Customer Support Training, Dispatcher Communication Training (Skillshare/Udemy)

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