Customer Service Call Center
Resume:
Jasmine Rodriguez
Fort Worth, TX *****
******@*****.***
Professional Summary
Experience working customer service, retail, and call center for more than 2 years extending my sales/ customer service skills and studies for my associates in business and communication Willing to relocate: Fort Worth
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Work Experience
Call center representative
PRA Group-North Richland Hills, TX
October 2024 to March 2025
• Developed strong relationships with clients by providing excellent customer service during the collections process
• Maintained accurate records of all collection activities, including phone calls, emails, and correspondence
• Utilized skip tracing techniques and tools to locate debtors and initiate contact for repayment
• Data entry, following up on outstanding payments and maintaining/accurate understanding of financial records
• Negotiated payment arrangements with customers to resolve outstanding debts and prevent further escalation
• Handling high volume of inbound and outbound calls Material Handler
GXO Logistics-Fort Worth, TX
May 2022 to May 2024
• Check, verify and fill customer invoices
• Verify orders, label products and use a handheld scanner
• Support operations by moving material and inventory throughout the facility
• Use hand trucks, conveyors or other material handling equipment Hostess/Food Runner
Pluckers Wing Bar-Austin, TX
May 2021 to December 2021
• Check in with customers to ensure their experience is satisfactory
• Assisted wait staff/team members with various tasks/ delivering drinks to tables and other needs of customers
• Tracked seated guests and available seating using aloha system
• Deliver food orders to customers quickly and accurately Restaurant Hostess
Baby Accapulco
September 2019 to March 2020
• Greeted customers, answering questions and recommending specials
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
• Stayed attentive to server availability and table turnover to seat guests quickly
• Collected reservation information and communicated updates to guests via mobile device or in person
• Managed daily card and cash transactions by maintaining payment records
• Helped restaurant staff setup small and large events to coordinate smooth execution. POS Associate
Kohl's-Lake Worth, TX
July 2016 to February 2017
• Informed customers on current store promotions and sales as well as kohl’s credit and rewards program
• Operated POS/ cash registers, all customer transactions and exchanges
• Directing customers to merchandise within the store and price checking
• Organized departments, price changes, and restocked returns
• Replenished sales floor and merchandise
Education
Associate in Arts (AA) in Communications
Austin Community College District
February 2021 to Present
Tarrant County College-Fort Worth, TX, US
January 2018 to April 2018
Skills
• Aloha POS
• Cash handling
• POS
• Retail sales
• Communication skills
• Negotiation
• Warehouse Experience
• Sales
• Multi-line phone systems
• Customer service
• Typing
• Hospitality
• Cash register
• Microsoft Excel
• Financial concepts
• Data entry
• Phone etiquette
• Microsoft Office
• Writing skills
• Picking and Packing
• Restaurant experience
• Organizational skills
• Word processing
• Computer skills
• Restaurant Experience
• Microsoft Word
Certifications and Licenses
BLS Certification
TABC Certified
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