It Support High School

Charles Okunfolami

Address: Cranston, RI *****

Phone: 401-***-****

Email: ************@*****.***

Summary

Dedicated IT Support and Healthcare Intake professional with a unique blend of technical ability and over 10 years of experience in healthcare and administration. Skilled in troubleshooting, system support, and data- driven problem solving, with a proven ability to streamline operations and enhance user satisfaction. Proficient in Microsoft Office (Excel, Outlook, Word) Proficient in Epic, Cerner, Meditech with hands-on experience in database management and customer-facing roles. Education

• Bryant University

Data Analytics Program, June 2024 - October 11, 2024 (Graduation and Certification)

• University of Rhode Island

Biotechnology Manufacturing Program Certification Graduation 2013

• Bachelor of Science in Biology Graduation 2013

• Mount Pleasant High School, Providence, Rhode Island High School Diploma Graduation 2004

Skills

• Operating Systems: Windows, macOS, Linux

• Networking & Security: Basic cybersecurity concepts, firewall management, VPNs

• Software & Tools: SQL, Tableau, Power BI, Microsoft Excel, RStudio, Python

• Help Desk & Support: Troubleshooting hardware/software issues, Active Directory

• Cloud & Virtualization: Microsoft Azure, AWS (basic knowledge)

• Ticketing Systems: ServiceNow, Jira, Zendesk

• Certifications: CompTIA Security+ (SY0-701) ( in progress)

• Electronic Health Records (EHR): Epic, Cerner, Athenahealth

• Patient Intake & Registration: Authorizations, verifying insurance, collecting patient history

• Administrative Tools: Microsoft Office (Excel, Word, Outlook), Google Workspace

• Medical Billing & Coding: CPT, ICD-10 (basic understanding)

• Communication & Customer Service: Handling patient inquiries, coordinating with healthcare teams

• Data Entry & Compliance: HIPAA regulations, managing confidential patient records Professional Experience

Butler Hospital - Providence, RI

Intake Coordinator

Jan 2021 - Present

• Ensured all information relating to patient care plans, treatment requests, diagnosis requests, eligibility, benefits, and authorizations are accurately recorded into the computer system for efficient care delivery. Very detail oriented to ensure all information is accurately recorded and processed.

• Collaborated with clinical staff to ensure efficient patient admissions while maintaining compassionate care standards.

• Conducted group meetings to discuss treatment plans and assist with patient registration.

• Communicated with families to explain treatment procedures and progress.

• Managed insurance registrations and provided behavioral services to individuals aged 15 to 65. Bank of America/Merrill Lynch - Lincoln, RI

Operations Specialist / Case Manager

Oct 2017 - Mar 2023

• Acted as the primary inbound and outbound contact for high-value consumer clients.

• Account Management, Account Maintenance, Process Account updates, transfers, documentation requests

• Answered detailed questions about products and services, focusing on resolving current or future problems. Participated in community outreach and enrollment.

• Educated clients about additional value-added products and services, achieving recognition as a Top 5 salesperson.

• Assisted with operational inquiries, document remediation, and collaborated with management on process improvements.

Bradley Hospital - Providence, RI

Therapist / Anxiety-Abuse Counselor

Aug 2006 - Oct 2018

• Developed individualized care plans for patients and families.

• Led the development of milieu interventions to address specific needs, including eating disorders.

• Adapted group programming to meet developmental and cognitive requirements.

• Provided direct supervision during mealtimes and engaged residents in daily activities.

• Promptly reported any concerns about residents to the appropriate personnel. References

Available upon request

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