Customer Service Medical Records
Resume:
Elaine Gomillion
***************@*****.***
Objective:
To utilizing my skills and knowledge about customer service, patient care, managing charts, and payments. Well-organized, attention to detail and proactive professional seeking a position at this facility.
Skills:
Medical Terminology
Electronic Medical Records (EMR)
Patient/Child Care and Safe
Vital Signs and Patient Monitoring
Privacy/ HIPAA Regulations
Customer Service
Microsoft Office
Written and Oral communication skills
Billing and coding
Financial Transactions
Insurance Verification
Appointment Scheduling
Medical Office Procedures
Experience:
Home Care Partners July 21- present
CNA Certified Nursing Assistant
Assist patients with activities of daily living including helping with meals, lifting, and transferring using assistive devices, bathing/showering, dressing, toileting and feeding.
Perform light housekeeping (laundry, sweeping/mopping, etc.)
Provide dignity while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing.
Stay with patients and keep them entertained. Remind them to take their medication and encourage patients on independent living skills.
Communicate and record condition and behavior of patients
Monitoring Alzheimer’s patients.
Ibe Medical Associates P.C. March 21-July 21
Medical Administrative Assistant
Greeted and registered patients in a friendly and service-oriented manner.
Verified/ updated changes in patient insurance to insure proper billing, collected and logged all copayments and fees.
Answered / transferred incoming calls.
Scheduled, rescheduled, cancelled new and existing patient, confirmed appointments, and notified staff of any changes.
Filed, faxed, copied, and organized all office documents, obtained prior authorization, and release of medical records.
Cleaned the front and back office, collected patient specimens, and placed in lock boxes for lab pickups, via Quest and/or Lab Corp.
Scheduled patients for various tests, such as venous dopplers, and EKG’s.
Assisted doctor in routine examinations.
Specialty Care Services Sept 20- Dec 20
CNA Certified Nursing Assistant.
Provided in-home care for disable, cognitively impaired, or chronically ill patients
Prepared food according to diet plans, feed patients, went grocery shopping and run errands
Provided light housekeeping (making beds, laundry, sweeping/mopping, etc.)
Assisted patients with activities of daily living including helping with meals, lifting transferring using assistive device, bathing dressing and grooming toileting
Gave medication reminders, helped with range of motion exercises.
Encouraged independence with clients.
Bar-t Childcare Centers Aug 07- March 20
Administrative Ass. & Child Care Attendant
Answered and directed calls to appropriate staff, ordered supplies and restocked inventory, created weekly and monthly invoices for management and parents, met with management and parent(s) on delinquent accounts.
Served as a liaison between management and parents regarding childcare safety and delinquent accounts.
Explained policies and procedures of childcare centers to parents and maintained a positive rapport with all parents and patrons
Ensured only authorized personal were allowed in classrooms, all policies and procedures were followed by the children, parent(s), and staff.
Greeted parents’ and children daily when entering and exiting the building(s)/classroom(s).
Assisted children in health and personal habits such as eating, fitness, resting, sanitation. Prepared meals and snacks for children daily.
Observed and monitored the activities of all children to ensure safety procedures are being followed.
Organized and participates in recreational activities, stored toys, and materials to ensure order in activity areas.
Provided a clean, fun, and safe environment for children and staff.
Read to children, sanitized toys and play equipment and assisted children with arts and crafts activities.
Supported social development, encourage positive self-concepts with children and staff.
Current knowledge of CPR and first aid.
Kenwood Park Children’s Center March 05- July 07
Office Assistant/ file clerk
Greeted clients, visitors, and family, performed general office clerk duties (faxing, copies, filing, etc.), answered multi-lined phone, directed incoming calls to appropriate staff and maintained office supply inventory, office equipment and filing systems.
Obtained current health records on children attending the center, maintained/entered demographic and financial information into databases and logs.
Prepared a variety of briefing documents and other materials concerning childcare, updated paperwork and maintained documents for accuracy and compliance.
Served as on-site supervisor and project officer for childcare contacts.
Assisted children on/off buses for outside field activities and coordinated events.
Organized and maintained common and play areas for children.
IRS Childcare Center Oct 01-Dec 06
Office Assistant/ file clerk
Greeted clients, visitors, and family, performed general office clerk duties (faxing, copies, filing, etc.), answered multi-lined phone, directed incoming calls to appropriate staff and maintained office supply inventory, office equipment and filing systems.
Obtained current health records on children attending the center, maintained/entered demographic and financial information into databases and logs.
Prepared a variety of briefing documents and other materials concerning childcare, updated paperwork and maintained documents for accuracy and compliance.
Served as on-site supervisor and project officer for childcare contacts.
Assisted children on/off buses for outside field activities and coordinated events.
Organized and maintained common and play areas for children.
Education:
CMT- Certified Medication Tech
(Name of school and date attended)
Certified Nursing Assistant
Cambridge Nursing Assist. Academy-Gaithersburg, MD Aug 20- Sept 20
Certified Medical Administrative Assistant Sept 19- Nov 19
National Health career Association
Associates of Arts Degree June 12-May 18
University Of the Dist. Of Columbia-Washington, DC
High School Diploma Sept 95-June 99
Eleanor Roosevelt HS- Greenbelt, MD
Training:
(List any training you had EKG, medical or office anything)
Medical billing and coding
Electronic medical health record (name of system your trained on EPIC, CPRS, etc.)
CNA – Certified Nursing Assistant
CMT- Certified Medication Tech
REFERENCES AVAILABLE UPON REQUEST
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