Human Resources Hr Generalist

Ann Clancy

N Prairie Creek Rd. Dallas, TX ***** ~ 469-***-**** ~ ************@*****.***

Experience:

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MMC Group LP – Workforce Solutions of Greater Dallas, Irving, TX

Career Advisor

Provide personalized career counseling and guidance to individuals.

Assist customers identify their proficiencies, interests and explore career alternatives.

Create job exploration strategies, revise resumes and cover letters.

Prepare for interviews.

Navigate the job market by staying updated on industry trends

Achieving their career goals; providing the upmost through and professional service to the customer.

Acting as a mentor and support system throughout the career planning process.

7/24 – 10/24

RandstadUSA Staffing – McKesson Irving, TX/Remote

HR Generalist I

Recieved incoming calls from employees regarding issues that consisted of inquiries regarding payroll, PTO, benefits, human resources ethics and personnel.

Help resolve problems for employees using Workforce, ADP, Workday, and Microsoft Suite.

Assisted with online inquiries and using chat for incoming queries regarding onboarding, application statuses and information about corporation’s RIF procedures.

3/24 – 8/24

Robert Half Staffing- Stayer University, Irving, TX

Student Advising Coach I

Advised students of their classes pertaining to their degree/field of studies

Enrolled students into their concentrations.

Reviewed financial options with students regarding FAFSA, self-pay and grants qualifications

Used Oracle/Pinnacle, Salesforce, Workday, Beeline and SAP platforms for completing work assignments

1/22 – 10/24

RanstandUSA Staffing – Baylor Scott & White Health, Dallas, TX

Contact Center Specialist I

Assisted contact center director with onboarding of new team members.

Conducted and completed assigned administrative duties that included departmental new hire training.

Worked with EPIC software and multiple software platforms for incoming customer calls.

Participated in new company platform changes’ training sessions.

Utilized Cisco and Jabber call systems to conduct and record calls.

Met call center agent adherence, QA, call availability, and other call center agent metrics.

Scheduled and rescheduled COVID vaccine appointments, In-Home Vaccine appointments, Class, and Medical Event

1/21 – 12/21

Ranstand Staffing – UTSouthwestern, Dallas, TX

Ambulatory Access Center Representative I

Supported inbound calls for Heart, Lung, Kidney, and Liver transplant clinics including General Hepatology, Chronic Kidney Disease, and Advanced Heart Failure service line.

Followed established procedures in responding to calls, i.e. escalating calls to supervisor/clinic manager/triage nurse.

Communicated in an effective and professional manner with physicians, Care Management, ancillary departments, nursing units and all Ambulatory Access customers.

Rescheduled established patients for General Hepatology, CKD, and Advanced Heart Failure appointments.

Documented and routed appropriately following EMR departmental standards.

Work with EPIC to research, edit, document, and reschedule appointments.

11/19 – 12/20

Prestige Staffing – Envolve People Care, Dallas, TX

Customer Care Representative I

Perform outbound and inbound calls to Medicaid recipients to complete Health Risk Screenings.

Utilize web-based systems simultaneously.

Monitored and rated on adherence, after call work timeliness, attendance, punctuality, training, and

Quality purposes.

Selected and completed a series of trainings that pertained to psychological events and traumas

Children in foster care experience.

08/18 – 11/19

Bridgework Partners – Federal Reserve Bank, Dallas, TX

Call Center Agent for U.S. Treasury

Participant in electronically converting government benefit checks to accomplish ten million enrollments for the U.S Treasury department.

Handled high call volumes while using multiple research data applications.

Accomplished ten months of one hundred percent on all my call agent phone reviews.

06/18 – 8/18

Onin Staffing – Jack Henry and Associates, Allen, TX

Business Continuity and Disaster Recovery Contractor

Transferred data from outdated software program to current software recovery program.

Generated daily data entry reports to chief software supervisor.

Retained daily lists of information entered for reference.

Completed disaster recovery data entries before the due date requested by software supervisor.

06/12 – 03/17

City of Dallas: Dallas Public Library, Dallas, TX

Literacy Program Coordinator – Adult Basic Education, GED®/Spanish GED®

Developed and implemented an Adult Basic Education curriculum.

Prepared and accomplished qualitative and quantitative data and statistical reports for funding

agencies.

Accomplished serving as an employment recruiter on a panel for literacy coordinators and testing

proctors.

Promoted literacy programs at public outreach events that included: Atmos’ Energy funded grand

opening of the GED® Testing Center in the Central Dallas public library, Friends of the Library funded

GED® graduations, Mayor’s Back to School event at Fair Park, ESL classes at the Honduras

Consulate, State Fair of Texas’ Mother Goose Reading Show.

Literacy Library Associate

Coordinated ESL, GED® and Spanish GED® preparation classes for adult learners at various Dallas library locations.

Performed seasonal student registrations with an attendance of up to one hundred plus attendees.

Trained, assisted and occasionally substituted for more than fifty volunteers each semester on

teaching GED® test subjects and researched teaching strategies.

Created and organized GED® curriculum that included but not limited to syllabi, worksheets, tests,

supplemental materials and free online GED® preparation software tutorial program.

Maintained communication and assistance to one hundred plus students throughout the semester.

Literacy Office Assistant

Registered and performed pre and post level testing on ESL students for appropriate level

placement.

Completed reports on all registrations, attendance, and retention statuses for all literacy hosting

Dallas branch libraries.

08/05 – 08/12

Pro-Filing Technologies, Dallas, TX

Office Manager

Human resources generalist employee recruiter.

Supervised data entry contractors.

Coordinated meetings with company owner for scheduled HVAC engineer consultations.

Endorsed and implemented a small company saving improvement of sixty-five percent.

04/04 – 07/05

McLemore Building Maintenance

Branch Assistant Manager/HR Generalist

Human resources employment recruiter.

Interviewed potential employees; placement; promoting; terminating employees.

Preformed background checks; drug screening; new hire orientations.

Verified pre-employment documentation.

Accomplished creating and tracking one hundred percent of the

branch’s two hundred and eighty employees’ employment information.

Handled de-escalating situations between employees.

Education:

BA: Sociology – December 2011

University of North Texas, Denton, TX

Languages:

Bilingual: English/Spanish

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