Sales Associate. Customer Serivce. Bilingual in Spanish/English.

Berenice Mendoza

******@***.*** ᐧ 914-***-****

Education

New York University. B.S., Communicative Sciences and Disorders(CSD) GPA: 3.6

Graduation Date: May 2025

Harrison High School, Harrison NY.

High School Diploma, 2021

GPA: 4.0, Graduated with Summa Cum Laude and member of the National Honor Society. Work Experience

Assistant Supervisor and Group Leader, Immigrant Social Services. New York, NY. August 2024 – June 2025.

● Assistant Supervisor: Oversaw all aspects of day-to-day operations at the program site. Supported and coached group leaders, assistants, and volunteers to ensure a safe and enriching environment for all participants. Ensured compliance with policies and licensing standards, maintained accurate records, implemented supervision protocols, managed behavior guidance strategies, developed and delivered weekly curriculum plans, and provided leadership to the program staff.

● Group Leader: Provided daily guidance, care, and safety for children and youth in an after-school environment. Designed and led engaging enrichment activities that fostered learning and development.

Office Assistant, NYU Law Dorms. January 2024-May 2024

● Handled the receipt, logging, and distribution of mail using StarRez, ensuring accurate records and timely delivery for residents and staff.

● Delivered high-quality customer service by addressing resident and staff inquiries, resolving concerns professionally and efficiently.

Sales Associate, Chestnut Market. White Plains, NY. April 2023- September 2023

● Worked as a gas station attendant handling the cash register, managing money, and providing friendly, efficient customer service.

● Maintained a clean and organized work environment while collaborating with team members to ensure smooth daily operations.

Barista, Starbucks. White Plains, NY. May 2022- August 2022.

● Delivered exceptional customer service in a fast-paced environment, expertly preparing handcrafted beverages and maintaining high standards of cleanliness and efficiency.

● Collaborated with team members to manage high-volume rushes, ensuring accuracy in orders and consistently meeting customer satisfaction goals.

Volunteer Experience

Social and Speech Language Volunteer, Social City. September 2023 - June 2024.

● Supported neurodivergent children in kindergarten through 5th grade by ensuring active engagement in activities, addressing questions, and documenting progress to track student development.

English Tutor, El Sol de la Conoce. February 2023 - April 2023.

● While studying abroad in Madrid, Spain for the 2023 spring semester I tutored Spaniards who ranged from young students to the elderly.

● We read books in English and I helped with any questions regarding the meaning of words, pronunciation, and translating. As well as speaking activities to practice English and ensure understanding

Certifications

● Adult and Pediatric First Aid/CPR/AED

Languages

● Spanish

Fluent in speaking, reading, and writing.

● American Sign Language

Beginners level

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