Program Management

JACQUELINE “Pepper” SPEAR

* ******** **. ~

San Antonio, TX 78257

706-***-****-Cell

********************@*****.***

QUALIFICATIONS

Strategic and results-driven Senior Manager – PMO / Portfolio & Program Management professional with a strong foundation in military leadership and 14+ years of experience leading cross-functional, strategic initiatives across the Marketing spectrum—from Martech to Brand—as well as in Sales, Resource Management, Mergers & Acquisitions (M&A), and Data. A proven leader within the PMO, known for building, mentoring, and scaling high- performing project and program management teams.

Expert at delivering complex, high-impact programs with global and regional reach, spanning multiple departments and stakeholder groups. Skilled in aligning strategy with execution, optimizing resource allocation, and ensuring organizational readiness. Recognized for the ability to partner effectively with executives, communicate across all levels, and thrive in dynamic, fast-paced environments. Proficient in Spanish; experienced in cross-cultural collaboration and communication. Professional Skills/Knowledge:

PMP Certified

AGILE/SCRUM Certified

Experience in SAFe and Strategic Programs

Operational and Business Process expertise

Experience running multiple projects in a fast-paced environment

Risk management and mitigation

14 Years of experience working with cross-functional groups and cross functional projects

Strong analytical and quantitative skills

Portfolio experience

Excellent communication and interpersonal skills

Project management skills include strategic planning, project planning, implementation, monitoring, evaluation, business operations, and organizational partnering

Group facilitation, negotiation, mediation

Strong proficiency in Excel, Project, PowerPoint, Outlook, SharePoint, Word, SAP, ServiceNow, Salesforce, and other PM tools

PROFESSIONAL EXPERIENCE

ServiceNow, Santa Clara, CA

Sr. Manager/Sr. Program Manager Marketing Operations August 2016 to June 2025

Managed a team of project/program managers that ran strategic programs and projects in the Marketing Department. Apart from management duties I ran Marketing Strategic Programs to include Marketing short term and multi-year transformation programs for Content Lifecycle Management, Customer Success, CEO sponsored initiatives, Digital, Martech, Sales, Product, M&A and Operations. Intel Security, Santa Clara, CA

Consumer Sales Program Manager October 2014 to August 2016

Program Manager working with four worldwide OEM computer partners. Ran projects/initiatives on a global and regional level. Worked with a large cross functional team to include sales, marketing, finance and engineering. Coordinated activities and made sure all initiatives were running smoothly. Produced a variety of business documents and templates used by executives to track the progress of all projects/initiatives. Adobe Systems, San Jose, CA

Project Manager October 2010 to October 2014

Coordinated and managed customer facing multi-product projects that varied in size and complexity. Ran projects from initiation to close, created project plans, managed customer expectations, and coordinated working team. Handled budgets and logistics. Ensured all projects ran smoothly within the SOW guidelines and budget constraints.

CERCH ENTERPRISE, INC., Lancaster, California April 2007 – August 2010 Project Manager/Program Coordinator

Directed organization, planning, administration, and logistics of all projects, based domestically and internationally. Prepared proposals, estimates, and negotiated contracts with customers. This resulted in successful completion of projects, and an increase in profitability and customer base.

Oversaw five to eight technicians per project and handled recruiting, hiring, training, scheduling, and obtaining work visas for all overseas projects that contributed to the success of every project.

Created and maintained budgets for each project, and developed work flow charts and tracked project hours using spreadsheets to streamline operations.

UNITED STATES ARMY - VETERAN August 2004 –April 2007 Human Intelligence Non-Commissioned Officer

Led a four-person team in Afghanistan whose major functions were multi-cultural data collection, developing and implementing survey research, conducting interviews as part of data collection, performing needs assessments, leading focus groups, and participating in personnel selection.

Gathered and analyzed information crucial to projects, and developed reports that were disseminated to the intelligence community.

Attended the Defense Language Institute for Persian Farsi, as well as held a TS-SCI clearance, and an Honorable Discharge.

EDUCATION

MONTEREY INSTITUTE OF INTERNATIONAL STUDIES, Monterey, California Master of Arts Degree, Emphasis in International Development Policy, May 2010

Areas of focus included justice, security, health, migration, democracy and governance, and human rights.

Researched and created policy recommendations on human trafficking and migration policies in developing countries.

DEVELOPMENT PROJECT MANAGEMENT INSTITUTE (DPMI), Monterey, California Certification in Project Management, Emphasis in Sustainable and Participatory Development, 2010

Developed skills to design, implement, facilitate and monitor development projects. Conducted logical framework analyses and created results frameworks. UNIVERSITY OF CALIFORNIA AT SANTA BARBARA, Santa Barbara, California Bachelor of Arts Degree, in Global Studies/International Relations, 2003

Focused studies on Latin America, the Caribbean and Eurasia, also studied in Salamanca, Spain.

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