Technical Writer Front Office
Resume:
Keesha Mosley
Colorado Springs, CO *****
*******@*****.***
Professional Summary
Problem-solving collaborator with effective communication, organizational, and analytical skills. Over eleven years of administrative and front office management experience providing companies with smooth operations. Synergy and people-focused with the ability to blend diverse audiences across different platforms with difficult mission sets. Excels in training and technical document editing. Has an active Top Secret/SCI Clearance.
Work Experience
Specialist, Configuration Management
L3Harris Technologies Inc.-Colorado Springs, CO
January 2025 to Present
•Coordinate with document authors and project managers to ensure scheduled due dates are met, and special handling requirements are understood for on- time quality delivery.
•Enable on-time quality delivery of all required deliverable documents for multiple projects and proposals.
•Conduct all aspects of Documentation Management (DM) and data management for multiple projects.
•Develope and implement DM review cycle plans.
•Establish internal review delivery dates and coordinate with the project manager for delivery of documents into the review process.
•Properly mark classified documents with distribution, destruction, and declassification information, proper classified markings, and foreign disclosure statements.
Technical Writer 2
Torch Technology-Colorado Springs, CO
September 2023 to January 2025
•Produced, tracked, and supported the 1st Test and Evaluation Squadron (1 TES) analysts in the publication of technical documents (final test reports for enterprise-wide flight tests, ground tests, and briefings) for the Delta 12 Test Evaluation.
•Planed, designed, coordinated reviews, publications, and delivery of internal and contract data requirement list-based artifacts.
•Delivered management products to provide status of ongoing document reviews and associated delivery schedules to the Integrated Test Force (ITF), Integrated/Capability Test Team (I/CTT) conference scheduling.
Technical Writer
Jacobs Technology-Colorado Springs, CO
October 2022 to July 2023
•Determined the clearest and most logical way to present information for reader comprehension and worked with a variety of documentation in support of the NISCC II contract.
•Collaborated with engineers, project management, and leadership in reviewing and editing technical and administrative documentation, Power Point presentations, and excel workbooks for clarity, conciseness, cohesion, grammar, spelling, punctuation, and formatting.
•Coordinated and maintained IAW DoD/DID artifacts standards, corporate templates, and requirement reviews.
•Planned, designed, coordinated reviews, publications, and delivery of internal and contract data requirement list-based artifacts.
•Consulted with Subject Matter Experts to prepare new, or incorporate changes to existing product documentation, processes, and procedures.
Office Administrator
Jacobs Technology-Colorado Springs, CO
January 2022 to October 2022
•Served as the executive assistant to the Deputy Facility Manager on the IRES contract.
•Managed the Outlook calendars for the Deputy and three Project Managers.
•Produced technical writing formatted summary-level meeting minutes that captured decisions, action items, intentions, and concerns for the Government.
•Coordinated with the facilities' management for submission of maintenance requests.
•Prepared weekly reports, presentations, and correspondences for Deputy and seven project managers.
Office Assistant
Aerotek-Colorado Springs, CO May 2021 to December 2021
· Created purchase orders and work orders for the engineering production team.
· Created and electronically sent purchase order acknowledgments to clients.
· Managed spreadsheets with purchase orders and shipping information.
Director of First Impressions
Stockman Kast Ryan + Co-Colorado Springs, CO
July 2020 to February 2021
•Served as the immediate firm liaison to clients and vendors.
•Improved client service and retention and collaborated closely with Executive Assistants to ensure client satisfaction.
•Maintained the staff log and monitored Outlook for messages regarding absences and forwarded voicemails to the appropriate individuals.
Receptionist
Medical Group Management Association (MGMA)-Colorado Springs, CO
January 2020 to March 2020
· Coordinated all services at the front desk to run efficiently, greeted guests, and connected them with appropriate parties.
· Provided a liaison role to departments of MGMA and educated team members on developments regarding new products, services, promotional materials, policies, and procedures in those departments.
· Created new accounts, invoices, and made payments with Microsoft CRM.
Receptionist/HR Administrative
Support, Matrix Technologies, Inc.-Maumee, OH
May 2018 to October 2019
•Compiled new hire orientation binders, ordered name plates, business and CLC cards for new full-time hires, and created class certificates.
•Scheduled use of conference rooms and placed lunch orders for meetings.
Education
Master of Arts in Worship
Calvin Theological Seminary of Grand-Rapids, MI
Bachelor of Arts in Interdisciplinary Studies
Lourdes College of-Sylvania, OH
Skills
•Organizational Skills
•Power Automate
•Editing and proofreading
•Scheduling
•Administrative Support
•Purchase Orders
•Cross functional collaboration
•Concur Solutions
•Adobe Acrobat Pro
•Microsoft Suites
•Customer Service
•SharePoint
•Strategic and tactical thinking
•Time Management
•Inventory/Ordering
•Invoicing
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