Systems Analyst Customer Success

Dmitri Sedov ************@*****.*** +373******** Moldova Relocation / Remote

Implementation Specialist / Systems Analyst with 8 years of client-facing experience in defining and delivering international technology projects focused on the end-to-end development and implementation of software solutions designed to enhance business productivity and drive competitive advantage. Strong background in delivering technical expertise to support product development, drive adaptation, and ensure customer success.

SELECTED ACHIVEMENTS

Completed two impactful workflow automation projects that improved manufacturing efficiency and contributed to the advancement of the company's in-house software systems.

Accomplished replatforming and core banking system projects from start to finish for major banks in the EMEA and LATAM regions, supporting SIT/UAT and cutover phases in collaboration with SMEs and senior stakeholders, contributing to annual revenue growth and earning commendations for dedication and reliability.

Led the implementation of customized and standard software components by revising business and integration logic and resolving complaints and escalations, resulting in a 70% client satisfaction rate and major contract extensions.

Spearheaded the first-ever ETL data migration of 15+ years of payment history during a company-wide system upgrade, achieving 90% data accuracy, minimal downtime, and high operability of the target core banking platform, exceeding stakeholder expectations.

Contributed to the core feature development of the company’s top-selling product, which resulted in expanded functionality, increased client satisfaction, and improved user experience.

Optimized the testing process by developing test scenarios and scripts, reducing testing time by 30% and enabling teams to address issues with real business impact.

Functional and technical knowledge of TSYS PRIME card and payment software products in the payment industry.

WORK EXPERIENCE

Job Search 2025 – 2025

DexTechnology, Moldova 2024 – 2024

IT outsourcing and software development service provider Systems Analyst

Reviewed UI mockups to ensure completeness and alignment with evolving user requirements, identified functional and usability gaps, and maintained the quality of project documentation.

Developed wireframes aligned with primary and error-handling user scenarios.

Translated business and user requirements for mobile and web applications into detailed technical specifications, including UML diagrams such as use case, interaction, and data flow.

Designed data models (ERD, data dictionary) and REST APIs, specifying interaction contracts, message formats, error handling logic, and data mapping.

Tirotex Textile Company, Moldova

Vertically integrated textile manufacturing company specializing in the full production cycle Systems Analyst 2023 – 2024

Liaised with SMEs and end users to gather and analyze requirements, translating them into functional specifications (FSD) and defined MVP features as well-scoped user stories (USM).

Created and maintained comprehensive project documentation (SRS, FSD, data dictionaries, test cases, RTM), along with user manuals, and instructions tailored to end users’ work environments.

Collaborated with cross-functional teams of 3-6 to ensure accurate implementation of user and functional requirements across two end-to-end software projects, from requirements gathering and task planning to final delivery and post-launch support.

Oversaw the development of a sales CRM system that streamlined customer data management and increased sales team productivity by 30%, while conducting user interviews and translating feedback and feature requests into actionable tasks.

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Delivered end-to-end custom solutions integrated with an ERP-based stock management system, introducing a barcode labeling system across warehouses and retail stores – streamlining operations, reducing manual labor by 60%.

Partnered with the technical support team to resolve technical issues, track change requests, and prioritize enhancements aimed at improving usability, data reports, and compliance with workflows. Dynasty Global Logistics, Malaysia 2022 – 2022

Logistics Company

Software Analyst

Conducted the migration of the company's software from SQL Server to MySQL, converting server-side code (procedures, functions, triggers) and data structures (tables, indexes, views, types) while preserving full functionality.

Developed deployment and data transfer scripts (unloading, loading, and reconciliation) to ensure data integrity and minimize downtime during the server transition. Global Payments Inc. / TSYS, Russia, Cyprus 2016 – 2021 Multinational Fintech Company

Sr. System Analyst / Implementation Lead

Elicited and decomposed requirements (user stories, use cases, DFD, ERD, flowcharts, test cases, task flows) from clients and BAs/SMEs to define and propose solutions and effort estimates, taking ownership of the technical details through to final deliverables and successful go-live.

Oversaw full-cycle developments of card processing modules for three transformation programs, ensuring alignment with banking operations and integrations with internal and third-party systems (APIs, MQ, file- based) and payment schemes (Visa, Mastercard), enabling clients to enhance financial service delivery.

Delivered 10 customization projects in payment card and transaction processing systems (Issuing, Acquiring), optimizing business logic to reduce processing time and operational costs while addressing client-specific requirements.

Conducted current-state, gap (as-is/to-be), and impact analysis of the system components to assess solution feasibility, identify improvement areas and risks, and verify the accuracy and completeness of project deliverables.

Scoped and validated test scenarios, supported QA, and assisted clients during UAT/SIT, achieving consistent system behavior ahead of schedule and reducing production defects by 80%.

Clarified functional and business logic, along with data structures, to support issue resolution and system integration; worked closely with client project teams and external vendors to ensure transparency and smooth project progression.

Facilitated client onboarding by providing product walk-through sessions (SDK, user guides) to client personnel and vendor partners, helping maximize the value of implemented products. TSYS LLC, Russia 2015 – 2016

Multinational fintech provider specializing in payment processing and merchant services System Analyst / Incident Lead

Mentored and directed analysts in executing data migration processes, recommending best practices, and increasing team productivity by 20%.

Triaged technical issues, identified root causes, and formulated action plans for both business-as-usual

(BAU) and project work streams, resolving 90% of issues reported by clients and internal project teams.

Instructed technical staff in troubleshooting applications (VB.NET, Java, PL/SQL, SPL) and UAT steps, expediting the transition to production and reducing resolution time by 30%

Reduced complaints and improved client retention by addressing escalations, clarifying expectations, and providing personalized product/SDK guidance.

Prevented functional issues by compiling and distributing compliance updates (Visa, Mastercard) for client system releases impacted by regulatory changes.

Served as the main point of contact for scheme-related inquiries and emergent issues after hours, ensuring timely resolution within SLA by rotating through an on-call schedule. TSYS Card Tech, Russia 2012 – 2015

Sr. Programmer Analyst / Project Lead

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Led high-impact implementations and developments from conception to go-live, integrating core banking systems with card networks (Visa, Mastercard, Amex) and third-party systems, ensuring adherence to quality standards and methodologies throughout the development lifecycle.

Configured application systems based on business rules and integration interfaces with client / third-party applications to streamline banking operations.

Planned and executed complex ETL/CDC data migrations tailored to each client, resulting in minimal service disruption, while securely transferring 60M+ financial and operational data records under NDA.

Collaborated with BAs and SMEs to analyze and translate high-level requirements into low-level technical designs; mediated between stakeholders to refine needs and deliver practical, well-developed solutions.

Supported clients in obtaining magstripe/chip certifications and integrating with 3D Secure programs to achieve PA-/PCI DSS compliance and secure certified membership with card schemes.

Resolved technical issues across key product releases and dedicated servers by collaborating with teams and clients to adopt solutions and promptly address escalations, securing contracts with key clients. TECHNICAL SKILLS

SQL, Oracle 12c/ 11g/ AQ/ Streams, IBM Informix, MySQL, PostgreSQL, Grafana, Zabbix,

Crystal Reports, Figma, Erwin Data Modeler, UML, BPMN, Visio, Draw.io

MQ, SOAP/ REST API, Web Service Studio, Postman, XML/ JSON, ISO8583

SVN, GitLab, Jira/ Confluence/ Bamboo, SharePoint, VMware

English, Russian

EDUCATION AND TRAINING

Master of Computer Science, Transnistrian State University, Moldova

Accreditation, WES ECA, Canada

Internal Company Trainings (Banking Software and Processes), TSYS International, Cyprus

Internal Training Course (BA and SA), DexTechnology, Moldova

Scrum Development and Python for Beginners (Alison), Containerized Applications on AWS (Coursera), Online courses

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