Data Entry Clerk
Resume:
Nicole S. Dotson
Chalmette, La *****
***********@*****.*** 504-***-****
AVAILABILITY
Job Type: Permanent Work Schedule: Full Time
WORK EXPERIENCE
JECohen 10/2019 – Present Full Time – 40 hrs
Operations Associate 233 Carondelet St. Ste 200 New Orleans, LA 70130
(504) 504-***-****
Facilitate the client onboarding process and account maintenance.
Establish and maintain relationships with individual or business customers or help with problems these customers may encounter.
Plan, direct, or coordinate the activities of workers in branches, offices, or departments of establishments, such as branch banks, brokerage firms, risk and insurance departments, or credit departments.
Collaborate on projects with other professionals, such as lawyers, accountants, or public relations experts.
Collaborate with other professionals to attract new corporate clients.
Recruit staff members
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, problem solving, production methods, and coordination of people and resources.
Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
US Health Advisors 02/2019 – 10/2019 Part-time – 20hrs
Recruiting Assistant 3525 N. Causeway Blvd. #903B
I created and posted job advertisements on various websites
Schedule and organize interviews with potential candidates.
Lofton Staffing, Inc
People's Health 10/2018 – 02/2019 Full Time – 40 hrs
Member Services Representative 3501 N. Causeway Blvd. #100
Responded to member inquiries, concerns, grievances, and appeals with professionalism, empathy, and adherence to company policies, ensuring high levels of member satisfaction and retention.
Resolved complaints efficiently by assessing member needs and taking appropriate action within established guidelines.
Promoted People's Health products and services both over the phone and in person, providing clear and accurate information to members.
Coordinated transportation services for members, utilizing internal databases to schedule provider visits and return trips accurately.
Completed an intensive 6-week training program covering health care concepts, managed care practices, and claims processes.
Received additional training in platforms including Amysis, Macess, eQSuite, Caremark, and Microsoft Office Suite (Word, Excel, Outlook), ensuring readiness to support a wide range of member needs and administrative functions.
Strategic Technology Institute, Inc. 11/2010 – 09/2012 Full Time – 40 hrs
Data Conversion Specialist 6000 Executive Blvd. 205 Rockville, MD 20852
(Document Imaging) 301-***-****
Served as a key liaison for document maintenance and coordination among departmental personnel, ensuring proper electronic records management in support of Marine Forces Reserve (MFR) operations.
Scanned, organized, and posted source documents using standardized naming conventions for logical archiving and retrieval across the STI system network.
Assigned, tracked, and validated office documents—such as invoices, reports, and data sheets—within enterprise systems to maintain administrative compliance.
Conducted quality control checks for supply and inventory operations, including mail distribution, office equipment, personnel tracking, and material management.
Imported, converted, and analyzed data sets, identifying discrepancies and collaborating with team members to troubleshoot and resolve inconsistencies.
Demonstrated sound judgment in selecting procedures and alternatives for managing customer files and operational workflows.
Communicated effectively with technical and non-technical personnel, supporting project timelines and corporate milestones.
Avenue Bar & Restaurant 03/2011 – 04/2021 Full Time – 40+ hrs
Owner/General Manager 1939 Franklin Ave. New Orleans, LA 70117
(504) 504-***-****
Review and approve financial statements, sales reports, and other performance data measures toward optimal productivity and goal achievement, determining areas for cost reduction and customer improvement.
Pre-screen applicants
Direct and coordinate a $100K financial budget to fund and increase effective business operations.
Monitor expenses and budgets to ensure cost-effective support of policies and programs.
Monitor compliance with health and fire regulations regarding food preparation and serving and building maintenance in lodging and dining facilities.
Monitor and evaluate estimated costs and contracts.
Sold the business in 2021.
Avenue Bar & Restaurant 11/2007 – 01/2011 Full Time – 40+ hrs
General Manager 1939 Franklin Ave. New Orleans, LA 70117 504-***-****
Directed daily operations for a fast-paced, high-volume bar and restaurant, ensuring quality service delivery, customer satisfaction, and compliance with health, safety, and fire regulations.
Oversaw all staffing functions, including recruitment, interviewing, onboarding, training, performance evaluations, and handling grievances, while maintaining accurate personnel records and ensuring confidentiality.
Developed and implemented company policies, long-term goals, and performance benchmarks in collaboration with staff, leading to improved efficiency and employee retention.
Monitored budgets, financial statements, sales reports, and KPIs to drive profitability, reduce operational costs, and enhance customer service outcomes.
Scheduled and supervised a 20-person team, assigning duties, managing payroll, accounts payable/receivable, and coordinating vendor relations for seamless operations.
Resolved customer complaints and employee conflicts promptly and professionally, supporting a positive and responsive workplace culture.
Directed pricing strategies, inventory control, and distribution logistics to align with customer demand and market trends.
Coordinated internal and external training sessions to ensure employee development and regulatory compliance.
Spearheaded marketing and promotional efforts via social media platforms (Facebook, Instagram, Twitter) and local radio, boosting brand visibility and customer engagement.
Organized community events and fundraising initiatives to strengthen local partnerships and increase foot traffic.
Hancock Bank - MS 08/2006 – 12/2007 Full Time – 40 hrs
Performance Improvement Analyst 2510 14th Street, Gulfport, MS 39501
(Human Resources) 228-***-****
Designed and delivered effective training programs for new hires and current associates, ensuring alignment with operational standards and performance goals.
Led weekly team meetings to drive performance improvement initiatives, establish quality control benchmarks, and support re-integration and retraining strategies.
Collaborated with Subject Matter Experts to develop, edit, and maintain comprehensive standard operating procedures and performance guides tailored to specific job roles.
Coordinated meeting schedules, developed agendas, and maintained detailed records of training activities, including progress reports, recaps, and compliance documentation.
Evaluated training effectiveness using various methods such as workshops, on-the-job training, and team conferences, resulting in improved workflow and staff performance.
Provided administrative support to department leadership, including assembling orientation materials, documenting processes, and preparing approval documentation for SOPs.
Analyzed data to assess procedural accuracy and ensure achievement of performance improvement goals, contributing to operational excellence at the bank's flagship branch.
Hiberna National Bank 01/2002 – 03/2006 Full Time – 40 hrs
Direct Service Advisor III
(Collections)
Managed consumer collections while ensuring full compliance with federal and state banking regulations, including NACHA, Regulation CC, Regulation D, Truth in Savings Act, and the Fair Debt Collection Practices Act (FDCPA).
Oversaw a portfolio of delinquent accounts using automated systems to monitor payment status, update account activity, and track repayment efforts.
Initiated outbound customer contact via phone, email, and written communication to resolve overdue balances, explain loan terms, and negotiate structured repayment plans.
Delivered professional, solutions-oriented customer service while maintaining compliance with regulatory guidelines and internal policies.
Evaluated customers’ financial situations to develop appropriate repayment strategies, ensuring both customer satisfaction and risk mitigation.
Recorded all communications and payment arrangements accurately to ensure up-to-date audit trails and adherence to compliance standards.
Guided customers on debt repayment strategies, including timelines, legal implications, and required documentation.
Created and maintained Standard Operating Procedures (SOPs) to improve efficiency and compliance; conducted training for new employees on internal systems, regulatory awareness, and best practices.
Executed clerical and administrative functions, including preparing reports, correspondence, and account summaries using Microsoft Word and Excel.
Collaborated with cross-functional teams, including Compliance, Legal, and Customer Service to address complex cases and support overall risk management goals.
Recognized for consistently meeting performance targets while upholding a high standard of professionalism, accuracy, and customer care.
SKILLS
Microsoft Office Suite (Word, Excel, PowerPoint, Access, Project, Outlook)
Wealthbox Redtail
PeopleSoft Charles Schwab
UNIX/AS400, HOST Bank Link/GFX Network
Paperport QuickBooks
Dropbox Mobytes
Amysis Macess
EDUCATION
University of Phoenix Metairie, LA April 2011
Master of Business Administration
Xavier University of Louisiana New Orleans, LA US
Bachelor of Science - Business Administration May 1997
John F. Kennedy Sr. High School New Orleans, LA US
High School or equivalent / Honors Graduate May 1991
Contact this candidate