Administrative Support Human Resources
Resume:
Jacqueline M. Bonds
Memphis, TN 38115
****************@*****.***
PROFILE
Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet deadlines without compromising quality. Performed duties as the Interim Site Manager over clinical and support staff with Christ Community EXPERIENCE
Referral Coordinator, July, 2023 - Present
West Cancer Center, Memphis, TN
Responsible for handling all aspects of scheduling referrals and outside orders in a timely manner. Responsible for processing incoming orders and following the guideline for scheduling appointments with specialists, consults and radiology services. Providing excellent organizational and follow up skills as well as excellent verbal and written communication skills. Provide the ability to analyze situations and respond in a timely manner while participating in multi-functional teams to establish and maintain effective working relationships within The West Clinic.
Lead Registration Representative, June, 2016 - June, 2023 Christ Community Health Services, Memphis, TN
Coordinate scheduling of the providers’ schedules to ensure proper coverage of Patient appointments and out of office calls. Preceptor training of new hires and other training initiatives, including company policies and orientation into the new role. Perform quality assurance reviews on Registration Representative associates, document findings and provide information to upper leadership. Assist in the preparation of periodic reports crucial to the Leadership decision making process.
Registration Representative, March, 2010 – June, 2016 Christ Community Health Services, Memphis, TN
Greet patients, answer inbound phone calls, take messages, return calls and provide needed information, register Patients, confirm, enter, and/or update all demographic data. Make appointments for patients, cancelling and rescheduling appointments as necessary according to prescribed scheduling rules. Complete registration process for patient appointments including obtaining copies of Insurance cards, forms of ID and other required forms. Assist patients with contacting insurance companies when questions arise concerning services covered and payment of services.
EDUCATION
Ashford University, Clinton, IA
Received Bachelor of Arts in Human Resources Management, September, 2014 Southwest Tennessee Community College, Memphis, TN Earned 50 semester hours towards Associate Degree in Human Resources Management Concorde Career Institute, Memphis, TN
Medical Assistant
Diploma received April, 1992
University of Central Arkansas, Conway, AR
Earned 60 semester hours towards a Bachelor of Arts in Business Administration West Memphis Senior High School, West Memphis, AR
Diploma received May, 1986 with an emphasis in Business
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