Data Entry Assistant Manager

NZINGHA SHAKUR-ALI

*******.******.***@*****.***

**** ******* ** • Grand Prairie, TX 75050 • 972-***-****

Providing service to communities by focusing on the people and culture within.

PT GUEST ADVOCATE – Target

Irving, TX (August 2024 – Present)

-Manage Guest Relations, Self-Checkout and

-Checkout Lanes simultaneously in a fast-paced work environment.

-Manage shifting work assignments and break schedules for 5+ employees in real time.

-Provide helpful and courteous service to customers with wide range of issues and inquiries.

-Support Cash Office processes including management of cash systems.

TEMP. ASSISTANT MANAGER - Family Dollar

Irving, TX (November 2020 - April 2021)

-Accomplished store remodel.

-Promoted to Assistant Store Manager within 1 month.

-Opened and closed store independently.

-Supervised and trained store associates on Family Dollar operating practices and procedures.

-Maintained records and balances, including cash register deposits, receipts, and WTD/MTD/YTD

store stats.

-Received, audited, and stocked incoming merchandise from vendors, multiple times a week.

CAPTIONING AGENT - Stellar Relay

Irving, TX (February 2018 - December 2019)

-Provided excellent customer service by performing highly accurate and precise captioning of live

calls.

-Maintained strict customer confidentiality.

AGRICULTURE + CARPENTRY SPECIALIST - Self-Employed

Northern CA (May 2014 - January 2018)

-Farming and carpentry consulting + management for multiple clients throughout Northern California.

PAYROLL SPECIALIST - Paychex, Inc.

Irving, TX (December 2010 - April 2014)

-Performed comprehensive payroll and human resource services and support including payroll

processing, payroll tax administration, Time and Attendance, Retirement Plans, Workers’

Compensation, Section125 plans, and other administrative services for businesses.

-Established and maintained a positive working relationship with clients, agencies, and coworkers to

promote Paychex quality service, ensuring ongoing client satisfaction and high client retention.

-Conducted in-house and virtual client training sessions

-Conducted branch training sessions to empower and develop co-workers.

B.S., Sociology, McMurry University - Abilene, TX

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