Social Media Customer Service

Dana Storino

**** ***** ****** ***, *******, IL *0638

708-***-**** *************@*****.***

Professional Summary

Motivated, results-driven professional with a diverse background in customer service, special education support, social media management, freelance writing, and inventory operations. Proven ability to build relationships, meet and exceed sales and fundraising goals, and effectively manage multiple tasks in fast-paced environments. Creative problem solver with a passion for digital content creation and community engagement.

Professional Experience

Freelance Writer — Chicago, IL

●Guest blogger for ADDitude Magazine, focusing on ADHD-related parenting and lifestyle topics.

●Contributor for Impeccable Woman online magazine (launching soon).

●Creator and writer for personal blog Oh Look, a Squirrel, exploring ADHD awareness and humor.

Special Education Classroom Assistant — Nathan Hale, Chicago, IL

●Collaborate with teachers to plan and implement instructional activities.

●Provide individual and group support for students with special needs.

●Spearheaded the school’s grant writing committee, securing over $4,000 in funding and donations through Donors Choose and other initiatives.

●Created monthly musical video montages using Adobe Spark and Splice for Student of the Month recognition.

Inventory Clerk / Manager in Training — Darvin Furniture, Orland Park, IL

●Supervised customer pick-ups and scheduled freight deliveries.

●Managed logistics for replacement and additional parts.

●Maintained daily and weekly productivity reports for drivers.

●Assigned SKUs and maintained accurate inventory records.

Vault Team Member, E-Commerce — Ultra Diamonds, Chicago, IL

●Promoted to E-Commerce department within three months based on performance.

●Handled nationwide customer service for all Ultra Diamond retail locations.

●Managed order processing, product image uploads, and website product descriptions.

●Developed and implemented cashier closing procedures still in use today.

Education

Bachelor of Arts, Television Production — Columbia College, Chicago, IL

Technical Skills

●Google Docs & Sheets

●Google Classroom

●Splice

●Adobe Spark

●Canva

Social Media & Digital Presence

●Instagram: @daynahmarie

●Twitter: @daysigned

●Snapchat: goldenbeegurl

●Blogs & Articles:

●Oh Look, a Squirrel

●ADDitude Magazine

●Publishing Credits:

●WryTimes

●Her View From Home

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