Customer Service Call Center

LAKEESHA JOHNSON

Houston, TX *****

** - *****************@*****.***

PROFESSIONAL SUMMARY

Strong leader and problem-solver dedicated to streamlining operations to decrease costs

and promote organizational efficiency. Uses independent decision-making skills and

sound judgment to positively impact company success, Customer Service

Representative bringing top-notch skills in oral and written communication, active

listening and analytical problem-solving skills, Enhances customer experiences by

employing service-oriented behaviors, understanding customer desires and providing

customized solutions to build loyalty.

SKILLS

Customer Service Computer Proficiency

Problem-solving abilities Microsoft Excel

Active Listening Client Relations

Critical Thinking Microsoft Outlook

Data Entry Call Center Operations

Call center experience Scheduling

Work History

12/2022 to 11/2024 Customer Service Representative

Alorica — Remote

* Handled escalated calls efficiently, finding satisfactory resolutions for both

customers and the company alike.

Answered constant flow of customer calls with minimal wait times.

Resolved customer complaints with empathy, resulting in increased loyalty and

repeat busine:

01/2020 to 10/2022 Healthcare Customer Service Representative

Everise — Remote

* Ensured compliance with HIPAA regulations when handling sensitive patient

information, protecting client privacy at all times,

¢ Enhanced patient satisfaction by efficiently addressing and resolving healthcare-

related inquiries.

* Managed difficult conversations with compassion and professionalism, helping

deescalate tense situations while maintaining a focus on finding resolutions.

10/2016 to 11/2019 Technical Support Representative

Teleperformance USA — Remote

* Assisted customers in identifying issues and explained solutions to restore service

and functionality.

* Provided remote assistance to customers experiencing technical difficulties,

guiding them through step-by-step resolutions with patience and professionalism.

* Improved customer satisfaction by providing timely and accurate technical support

for various software and hardware issues.

LANGUAGES

English

EDUCATION

Worthing High School

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