Customer Service Team Member

JL

JAIME LEWIS

**********@*****.*** 504-***-**** Baton Rouge, LA 70819 WWW: Bold Profile

Positive and upbeat with all guests and team members. Well-versed in learning menus, explaining chef specialties and preparing mixed drinks. Dependable and dedicated with top-notch relationship-management, conflict resolution and problem-solving abilities.

Enthusiastic Lounge Server bringing many years' experience in maintaining food safety, taking down orders and working as an effective team member. Familiar with meal, appetizer, and beverage options. Well-organized and driven with excellent verbal and written communication abilities. Efficient multitasking

VIP support

Cash handling expertise

Special Event Coordination

Allergy awareness

Beverage Preparation

Member relations

Marriott New Orleans, LA

Lounge Server/bartender

04/2023 - Current

Greeted customers and provided menus.

Explained daily specials to patrons.

Took food and beverage orders from guests.

Delivered prepared food items to tables in a timely manner. Ensured that all orders were accurate and served promptly. Maintained proper stock levels of tableware, glassware, linens. for the lounge area.

Checked identification of guests purchasing alcoholic beverages. Removed used dishes from tables in a prompt and efficient manner. Provided excellent customer service by addressing any concerns or complaints immediately.

Suggested additional items to customers based on their preferences and needs.

Accurately processed cash, credit card, and other payment transactions quickly and efficiently.

Performed opening and closing duties including restocking supplies, cleaning work areas.

Maintained knowledge of menu items, ingredients, preparation methods, pricing.

Oceana Grill New Orleans, LA

Server/Bartender

05/2015 - 12/2022

Greeted guests and provided menus.

Provided excellent customer service to ensure satisfaction. Assisted in training new servers.

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Prepared drinks according to standard recipes.

Summary

Skills

Experience

Took orders from customers accurately and in a timely manner. Checked food before serving it to customers.

Delivered food orders promptly and courteously.

Monitored dining room for cleanliness and proper set-up at all times. Responded efficiently to guest inquiries and complaints in a professional manner.

Ensured that each guest was served courteously, quickly, and efficiently. Accurately recorded orders on cash register and point-of-sale system. Performed opening and closing duties such as setting up the dining area, restocking supplies..

Handled money transactions accurately while following company procedures for handling cash payments.

Communicated effectively with kitchen staff regarding customer allergies or special requests.

Upheld high standards of sanitation in accordance with health department regulations.

Operated POS terminals to input orders, split bills and calculate totals. Displayed enthusiasm and knowledge about restaurant's menu and products.

Greeted customers, answered questions and recommended specials to increase profits.

East Jefferson Metairie, LA

High School Diploma

05/2006

Education and Training

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