Customer Service Help Desk

KARRICE B. SANKEY

East Stroudsburg, PA • 240-***-**** • *************@*****.*** •

PROFESSIONAL SUMMARY

Dedicated and adaptable Customer Service Professional with over 5 years of experience in client support, technical aid, and retail environments. Adept at managing customer interactions, resolving issues efficiently, and maintaining a positive brand image. Skilled in communication, multitasking, and working in fast-paced environments. Seeking a long-term role with growth potential in a mission-driven organization.

CORE SKILLS & TECHNICAL PROFICIENCIES

Customer Service & Client Relations

Conflict Resolution & Problem Solving

POS & Cash Handling Procedures

Microsoft Office Suite (Word, Excel, Outlook)

CRM Systems & Help Desk Software

Social Media Platforms (Instagram, Facebook)

Windows & Mac OS SharePoint Adobe Creative Suite

First Aid & AED Certified

PROFESSIONAL EXPERIENCE

●Maxim Healthcare – Direct Care Worker

●Dec 2024 – Present

●• Assist clients with daily activities, promoting independence and well-being.

●• Maintain accurate records and provide emotional support to clients and families.

●Bell Nursery – Plant Merchandiser (Temp)

●Apr 2023 – Jun 2023

●• Stocked and organized floral displays at retail partner stores.

●• Engaged with customers to answer product questions and promote seasonal items.

●Conduent – Tech Support (Temp)

●Aug 2022 – Dec 2022

●• Resolved technical issues for customers via phone and chat support.

●• Assisted with troubleshooting software/hardware and managing service tickets.

●HGS (CIGNA) – Customer Service Representative

●Nov 2021 – Feb 2022

●• Handled healthcare plan inquiries, claims processing, and billing issues.

●• Ensured HIPAA compliance and accurate information delivery.

●Honey Cosmetic – Makeup Artist

●Oct 2018 – Aug 2020

●• Consulted clients on product use and managed appointments.

●• Promoted brand awareness and handled cash and product sales.

●Camelback Mountain Waterpark – Aquatic Manager (Seasonal)

●May 2017 – Aug 2017

●• Supervised aquatic staff and ensured guest safety compliance.

●• Handled guest concerns and supported daily operations.

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●Amazing Place – Receptionist & Substitute Teacher

●Aug 2016 – May 2017

●• Registered students, handled tuition payments, and supported classroom instruction.

●• Developed and followed lesson plans; tutored students individually as needed.

EDUCATION

East Stroudsburg High School South

August 2016- June 2018

Northampton Community College – Monroe Campus, Tannersville, PA

A.A.S. in Business Management- Pending

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