Administrative Specialist Customer Service
Resume:
Helen Strain
Wendell, NC *****
*************@*****.***
Professional Summary
Buyer/Administrative Specialist
Performance-driven, versatile, and detail-oriented professional with extensive experience in providing exceptional administrative assistance to management aligned with achieving organizational goals. Proactive individual; adept at applying strategic thinking to process, while ensuring office operations run smoothly and stay up to required objectives. Instrumental at collaborating with teams to ensure on-time delivery of projects, within scope and budget. Astute at supporting company by delivering exceptional training to staff. Well-versed in facilitating senior management by compiling reports and delivering presentations on project progress. Prudent in maintaining office supplies inventory by monitoring stock to determine inventory level, anticipating needed supplies, and expediting orders for supplies. Proficient in leading, coaching, and mentoring high-performance teams to resolve complex issues through cross- functional collaborations.
Authorized to work in the US for any employer
Work Experience
Buyer I
Vallen-Wilson, NC
July 2024 to Present
Vallen/Merck Pharmaceutical
• Purchase products, goods and materials (Stock and non-stock) that meet the organization's standards of price, quality, timing and reliability of supply.
• Perform procurement activities to ensure customer's current and anticipated demand for products and materials are met and in alignment with Vallen's current purchasing strategies.
• Place purchase requisitions and vendors purchase orders
• Review and approve daily replenishment recommendations produced by Vallen's inventory management.
Inventory Specialist
Vallen/GlaxoSmithKline-Zebulon, NC
March 2024 to Present
Team member for GSK MRO Project to create global digitized inventory availability and parts catalog. Responsible for helping with organizing store room and signing out parts to GSK employees which includes:
• Daily receiving of PO orders and issue logs in SAP
• Verify supplier returns and enter order receipts
• Relocate and consolidate materials
• Help with verifying inventory on a daily basis
Business Officer I, N.C. DOT-ITS Division
NC Department of Transportation-Raleigh, NC
Customer Service Associate, First Union Mortgage Raleigh, NC CSR II
Graybar Electric-Raleigh, NC
April 2023 to October 2023
I was unexpectedly laid off in October 2023 due to economic downturn in market. I served as a key contact and liaison for customers to ensure their total satisfaction. Interacted with customers on an ongoing basis, entering orders, handling requests, and providing support needed in a timely, professional and courteous manner.
Provided support to multiple Comm Data outside sales reps by providing quotes for materials to customers and processing orders when POs are received. Personally handled logistics of deliveries across the country for those orders I process.
Office Administrative Assistant
Triangle Pond Management-Raleigh, NC
May 2022 to March 2023
Manage and respond to customer inquiries in order to refer prospective and current customer concerns to the appropriate division manager.
Analyze and send monthly service reports through email followed by invoices for payment to 750 clients per month. Maintain and process weekly employee spending reports for supplies and gasoline in Quick Books for credit card reconciliation. Facilitate walk-in clients in the retail element of company while acting as registered distributor of Aquascape goods for water gardens and koi ponds in North Carolina. Assist in scheduling 35 to 40 specialists for monthly account maintenance in Smart-Service. Administer weekly processing of work orders for one-time repair/service calls to pay separately from monthly maintenance.
# Reduced collections from 350k to 170k by following up the organizational proper system.
# Leveraged in-depth understanding of client needs and directed to appropriate division manager. Substitute Teacher
East Wake Academy-Zebulon, NC
January 2018 to March 2022
Delivered expertise by leading daily lesson plans and activities for absent teachers in all subjects, from kindergarten to 12th grade. Devised and deployed robust strategies to maintain classroom discipline.
# Leveraged in-depth knowledge of subjects to guide students according to teacher’s lesson plans. Holiday Gifting Associate
HoneyBaked Ham Co.-Raleigh, NC
October 2021 to January 2022
Prospected and qualified corporate customers for store holiday sales goals. Accomplished sales of 130k at end of season. Articulated benefits of HBH products as gifting solutions for their employees and clients. Performed administrative and record keeping duties by preparing and entering orders into HBH POS System.
Provided customer service assistance to corporate clients, submitted orders on a timely basis for fulfillment, and
generated and submitted telemarketing activity reports. Placed follow-up calls to customers prior to order receipt and after order receipt to ensure customer satisfaction with the process and purchase.
Cash Logistics Processor
Brinks-Raleigh, NC
October 2020 to June 2021
Directed end-to-end activities involved in processing, verifying, and reconciling inbound/outbound currency transactions. Maintained extensive records of all currency transactions by data entry. Monitored currency inventory to timely place outbound currency orders and updated management regularly.
# Administered and deposited 2K corporate bank transactions and prepared related documents for tellers.
# Received promotion from position of teller for displaying exceptional performance and professionalism. Energy Assistance Worker
DHHS-Zebulon, NC
January 2005 to December 2013
Authenticated information provided by residents while entering data into multiple county computer systems and authorizing payments.
Offered ongoing support to clients in determining other points of contact for further social services. Contacted food pantries through local churches to schedule appointments for needy families.
# Succeeded in processing multiple daily appointments and ensuring payments to vendors.
# Ensured Wake Co. residents meet eligibility criteria for energy assistance by conducting comprehensive interviews.
Office Manager
Builders Discount Center-Wendell, NC
Customer Service Representative, First Citizens Bank Wendell, NC Education
Bachelor of Science in Psychology & Business
Barton College - Wilson, NC
Skills
• Relationship Management
• Customer service
• Microsoft Office
• Record Maintenance
• Customer relationship management
• POS
• Communication skills
• Phone etiquette
• Human resources
• Order entry
• Training & Development
• Process Improvement
• Critical Problem Resolutions
• Digitization
• Pricing
• Administrative Support
• Documentation & Reporting
• Quality assurance
• Sales
• Transportation management systems
• Customer support
• Banking
• Conflict management
• Research & Development
• Cash register
• Cross-functional Collaboration
• Order fulfillment
• Budgeting
• Google Docs
• Supervising experience
• Customer Service
• Inventory Management
• Operations Management
• Microsoft Excel
• SAP
Certifications and Licenses
Driver's License
Contact this candidate