Data Entry Customer Service
Resume:
Employment history
II Lead Generator Jun **** - Present
SBGA at Remote
Appointment Setter Role 1 Sep 2024 - Jun 2025
Pure water & Air at Huntsville AL, Remote
B2C Inside Sales Representative Role 2 Sep 2024 - Jun 2025 Pure water & Air at Huntsville AL, Remote
Customer service Representative Jan 2018 - Mar 2020 Williams Sonoma at Huntsville, AL
Jessica Logan
II Lead Generator
Strategic and customer-focused professional with over 10 years of experience in customer service, sales, and remote support. Skilled in lead generation, CRM tools like Salesforce, and high-volume outreach. Known for clear communication, adaptability, and a people-first mindset. Passionate about helping others, building brands, and delivering results across industries.
Huntsville, US, 35805
**************@*****.***
Qualify leads with 95% accuracy, boosting conversion rates through strategic outreach Independently manage 200+ daily calls remotely, maintaining high efficiency Work with supervisors and upper management to improve scripts, consistently exceeding performance benchmarks Fostered a team-oriented environment, sharing best practices and insights to enhance overall productivity and morale. Schedule appointments, boost sales using Salesforce, convert leads with effective communication Maintain high call volume, surpass weekly targets through diligent follow-up Support team coordination, achieve measurable sales growth, proactive in approach Collaborated with sales teams to align strategies, ensuring seamless transitions from lead generation to appointment setting. Conducted outbound calls, presented product solutions, and closed sales Exceeded monthly sales quotas by 15–20% through strategic outreach and follow-up Handled objections with empathy and clarity, turning hesitations into conversions Tracked performance metrics and adjusted strategies to stay ahead of goals Resolved customer issues, boosting satisfaction and loyalty through empathetic support. Managed orders and returns, ensuring adherence to brand standards and efficiency. Achieved high satisfaction scores by providing solutions-focused service. Balanced speed and empathy, enhancing customer experience in a retail setting. Handled inquiries effectively, contributing to a positive brand reputation. Coordinated with team members to ensure seamless handling of returns and inquiries, enhancing operational efficiency. Education
Diploma in Pastry Arts Aug 2018 - Sep 2019
Auguste Escoffier School of Culinary Arts-Boulder at Boulder, CO Skills
Customer Engagement and Retention
Experienced
Lead Generation and Qualification
Skillful
Salesforce and CRM Tools
Experienced
Objection handling and Communication
Experienced
Microsoft office and POS systems
Experienced
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