Customer Service Data Entry
Resume:
Joy Thompson
New York NY
*********@*****.***
WWW: linkedin.com/in/joymthompson
Summary
Accomplished Sales Associate at Macy's, adept in customer service and communication, significantly enhanced in customer satisfaction. Skilled in data entry and problem-solving, I streamlined operations, reducing customer issues by 40% at Vestiaire Collective. Expert in employee training and order fulfillment, I consistently prioritize customer service excellence and operational productivity.
Skills
●Organization
●Communication
●Customer Service
●Problem Solving
●Time Management
●Employee training
●Order fulfillment
●Data Entry
Experience
Macy's August 2024 to Current
Sales Associate
New York, NY
●Greeting customers and providing friendly, helpful service.
●Answering customer questions about products, pricing and promotions.
●Assisting customers in finding and selecting items.
●Handling customers complaints and returns / exchanges in a professional manner.
●Processing purchases and handling payments.
●Use a point of sale (POS) system to handle cash and credit card transactions.
●Suggesting additional items (cross-selling) and promoting current deals.
Fashionphile May 2022 to April 2023
Logistics Assistant
New York, NY
●Delivered critical administrative assistance to the Receiving and Cleaning Department.
●Facilitated movement of products to various departments through courier interaction.
●Directed management of department KPIs by creating a structure for meeting daily targets of 400.
●The ability to prioritize daily responsibilities by delegating assignments to the team is essential for having a productive day.
●Handles an average of 30+ customer issues daily by problem-solving through email, which reduces customer complaints.
●I interacted with customer service through chat and Jira to resolve customer issues and complaints, which resulted in customer satisfaction.
●Communicates with logistics customer service representatives in the shipping and receiving department to ensure the receipt of products by keeping track of deliveries.
Vestiaire Collective February 2018 to May 2022
Logistics Specialist
New York, NY
●Provided support to the logistics manager by overseeing the day-to-day operations of shipping and receiving.
●Monitored inbound and outgoing deliveries to eliminate customer complaints.
●Provided customer support by providing customer care specialists with helpful information, solutions, answering questions and responding timely to customer requests via Zendesk and Chat which reduced the daily number of issues by 40%.
●Supported the Quality Control department with damaged items and items needing repair.
●Process returns for damage items along with personal items included in shipments.
●Relisting of items that were returned to be resold on the company website which reduces restock inventory.
●Assisted in training new employees in shipping and receiving.
Sports & Arts In School Foundation October 2015 to January 2018
Student Data Specialist
Woodside, NY
●Inputting and updating students' data accurately and efficiently into a database.
●Created schedule, set up class roster and recorded attendance on a weekly basis.
●Produced reports weekly, monthly, and annually to support the after school program Director.
●Communicate with the Program Director, Data Manager, and Registration/Attendance Coordinator via email and phone in recruiting new members for the after school program.
Moda Operandi December 2012 to May 2015
Senior Warehouse Assistant
New York, NY
●Oversees daily warehouse shipping as team lead by ensuring orders are picked and packed to ensure all items are shipped on schedule.
●Handles incoming and outgoing packages by keeping accurate records, packaging, printing shipping labels and postage.
●Received, tracked and sent orders to customers, and verifying that products arrived on time and to the right person.
●Maintain company inventory and oversee its organization to warren easy retrieval of shipments.
●Processed returns by inspecting goods received for damages which improved quality and customer satisfaction.
●Improved productivity which enhances customer satisfaction by resolving problems with the customer care team.
●Assisted in training new and temporary employees in shipping out items.
Advertising Specialty Institute November 2004 to June 2012
Receptionist
Philadelphia, PA
●Manages front desk and greets and directs visitors to designated meeting areas.
●Performs clerical duties, including answering phones, email, scheduling appointments and maintaining calendars.
●Maintains a clean office space including stocking, cleaning and organizing kitchens, conference rooms, storage rooms, and common areas.
●Handle physical set up in conference rooms for meetings and office events.
●Sorts, processes and distributes incoming/outgoing mail, including UPS and FedEx.
●Provide administrative support to all team members as necessary.
Education
Berkeley College - Partially completed: Marketing Management
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