Change Management Instructional Designer
Resume:
HANNAH CHILDS
Guidehouse - Managing Consultant
April 2018 - Present
DAI Solutions - Instructional Designer
June 2017 - March 2018
CACI - Trainer
September 2015 - May 2017
KEY QUALIFICATIONS
Organizational Design & Development: Based on review of current state and ideal future state, proposes modifications to organizational structures to address current challenges and to provide opportunities to work towards strategic goals.
Change Management: Facilitates well-established change management approaches to conquer challenges seamlessly through people-centric design, human-centered change framework, and behavioral science techniques.
Project Management: Develops and monitors multi-year project schedule; tracks weekly team action items to ensure tasks are completed and project milestones are met on time
Instructional Design/Adult Education: Quickly becomes knowledgeable in complex subject matter in order to develop comprehensive educational materials for adult audiences; delivers engaging training events via in-person or virtual forums.
Process Improvement: Reviews existing standard operating procedures, documentation, and collaboration practices to identify opportunities to clarify, adjust, or overhaul organizational processes.
CERTIFICATIONS
SLII (2024)
Certified Lean Six Sigma Green Belt (LSSGB) (2023)
Prosci Change Management Practitioner Program (2021)
Certified in Scrum (2020)
SUMMARY
Hannah has nearly 10 years of
professional experience focused on
federal government project
management, change
management, and training
initiatives, providing organization-
wide communications and
educational resources as well as
individual support for stakeholders
directly impacted by change.
Primary areas of expertise include
communications & marketing,
training development & delivery,
process improvement, and senior
stakeholder relationship
management.
EDUCATION
Appalachian State University
2013-2015
M.A. Organizational-Psychology &
Human Resource Management
Virginia Commonwealth University
2009-2013
B.S. Psychology, Minor: Sociology
CONTACT
PHONE:
WEBSITE:
EMAIL:
**********@*****.***
Project Manager, Change
Manager, Trainer, Instructional
Designer
Guidehouse, McLean, VA
Managing Consultant
04/2018-Present
Project Manager supporting the National Institutes of Health (NIH) National Institute for Child Health and Human Development
Maintain project plans for various client initiatives, including conferences, funding plan development, program overhauls, and application reviews
Organize various conference planning committees to ensure conference planning occurs according to established timeline; monitor progress of activities such as speaker nomination, abstract review, and event schedule development
Assist branch chief and program director with meeting coordination, agenda preparation, and resource development for conferences and research funding programs Lead Engagement Manager supporting the Centers for Disease Control and Prevention (CDC) Division of HIV Prevention (DHP)
Evaluated the success of a large division’s reorganization; activities ranged from discovery interviews, roundtable discussions, brainstorming workshops, identifying pain points and opportunities for improvement, proposing improved processes, creating marketing and educational materials, and presenting upcoming changes to large audiences
Facilitated 25+ interviews, focus groups, and workshops to learn about organization’s current state and desired future state
Led the Operational Planning workstream, which involved reviewing and updating previously defined organizational activities, identifying activity owners, and developing activity prioritization criteria; resulted in the publication of a division-wide operational plan template
Led the Capacity Building Assessment workstream, which resulted in the development of a 40+ page core functions report that identified priorities and contributions of various teams within the organization
Developed a structural realignment model that proposed how to better utilize organizational resources to meet strategic goals
Created an operating model that outlines the benefits and implementation of numerous changes including the structural realignment, updated mission statement, and improved processes
Reviewed materials produced by 3 workstreams in anticipation of leadership review Organizational Change Management Lead, Senior Trainer supporting the Department of Veterans Affairs (VA) Veterans Health Administration (VHA)
Conducted 100+ in-person and virtual training sessions for audiences of various sizes, providing instruction for thousands of personnel
Conducted 27 training and change management visits to sites across the country
Created and updated 20+ resources made available to thousands of client personnel
Facilitated discussions to understand current business processes and identify changing responsibilities associated with introduction of new software
Researched and documented current and future state business processes using process maps and end user guides
DAI Solutions, Alexandria, VA
Instructional Designer supporting the Department of Health & Human Services (HHS) 06/2017 – 03/2018
Developed user stories, user guides, and other training resources in preparation for the roll-out of a human resources management software
Developed change management documents to outline strategy for software implementation
Coordinated with functional subject matter experts to identify educational priorities and develop training materials
Reviewed software requirements for relevance to legal policy and adherence to the scope of the project
CACI, Falls Church, VA
Trainer supporting the Department of Defense (DoD) Defense Logistics Agency (DLA) 08/2015 – 05/2017
Developed and maintained a variety of training resources (e.g., self-paced educational courses, instructor-led training courses, user manuals) for numerous modules of a financial management software being implemented across the department
Planned and conducted instructor-led train-the-trainer courses
Managed and troubleshooted software environment with ad hoc client requests
Performed regular training environment setup, to include the creation of training user accounts and mock data for training exercises
Coordinated with software development team and testing team to learn about new incoming functionality
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