Customer Service Data Entry

Valerie Jefferson

Marina del Rey, CA ***** ***********@*******.*** 815-***-****

Professional Summary

Experienced Customer Service and Administrative Professional with over 20 years of expertise in communication, problem-solving, and organizational efficiency. Proven ability to provide exceptional support, handle sensitive matters with discretion, and implement effective processes to meet customer needs. Seeking a full-time position, with the option for remote work, as a customer service representative, contact tracer, case manager, registration clerk, or resource agent to leverage extensive skills in customer relations and team collaboration. Qualifications

• Customer Service Expertise: Problem-solving, conflict resolution, responsiveness to inquiries, support services.

• Human Resources Skills: Employee relations, recruiting, benefits administration, training, and compliance.

• Administrative Proficiency: Office management, scheduling, meeting facilitation, document review, data collection.

• Technical Skills: Microsoft Office (Word, PowerPoint, Excel), SAP, ATS.

• Interpersonal Skills: Time management, teamwork, adaptability, and training facilitation. Work History

HR Coordinator (January 2021 – June 2021)

Premier Systems Inc., Lincolnshire, IL

• Delivered customer service support through employee contact tracing and COVID-19 management for a large company.

• Conducted interviews and document reviews, followed up on cases, and provided empathetic guidance to employees.

Administrative Assistant (December 2018 – August 2019) Northern Illinois Hospice, Rockford, IL

• Resolved customer and billing inquiries by coordinating with nursing homes and insurance companies.

• Negotiated and reconciled bills, ensuring seamless customer interactions with Medicaid/MCO processes. Human Services Caseworker Manager (April 2013 – December 2017) Department of Human Services, Rockford, IL

• Directed a customer service call center, overseeing caseworkers providing solutions to clients.

• Developed and trained staff, ensuring exceptional customer service and policy compliance. Human Services Caseworker (October 1991 – April 2013) Department of Human Services, Rockford, IL

• Assessed customer needs and barriers to deliver essential supportive services like housing, childcare, and transportation.

• Provided personalized solutions through state and federal benefit programs with a client-focused approach. Education

Bachelor of Arts in Management and Leadership (September 1999 – May 2003) Judson University, Elgin, IL

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