Patient Care Case Manager

**** **** ******** ****, *******, US, ***** •

***************@*****.*** • +1-214-***-****

PATRICK KARGBO

PROFESSIONAL SUMMARY

Versatile professional experienced in overseeing and coordinating organizational operations across multiple departments. Well- versed in process optimization, performance management, and team coordination. Adept at developing and implementing strategies to improve efficiency, reduce costs and increase profitability. A motivated, collaborative leader with excellent problem- solving, communication and interpersonal skills.

EMPLOYMENT HISTORY

PERMANENCY CASE MANAGER Nov 2024 - Present

Texas family initiative ( EMPOWER) Greenville,TX

ALTERNATE ADMINISTRATOR May 2023 - Nov 2024

Leone Home Healthcare Agency Garland, USA

• Develop company and organizational goals.

• Remain informed and educated about home health regulations and standards as well as management issues.

• Promote interdepartmental cooperation and communication, which may result in mediation of faculty/staff disputes.

• Develop employee excellence through recruitment, retention, training, motivation and reward.

• Establish performance goals with supervisors and evaluate their performance.

• Participate in strategic, short-range, and long-range planning for educational, patient care, research, revenue, and public relations programs.

• Manage, control, coordinate, and supervise the fiscal activities of the agency, including funding development, budget negotiations, generation of patient care revenue, and contract preparation, negotiation, and approval.

• Coordinates special department activities, including conferences, workshops, and other functions.

• Monitor the record system and statistical reporting system for proper documentation, planning and evaluation.

• Develop policies focused on patient care in collaboration with the staff and the owners/officers.

• Oversee care delivery and patient outcomes to ensure that care meets the patients' needs.

• Monitor and take reasonable steps to ensure: Patient rights are exercised.

• Compliance with applicable Federal, State and Local laws and professional standards are maintained.

• Compliance with established policies and procedures.

• Compliance with the patient's plan of care.

• Facilitated inter-departmental communication to maintain effective working relationships between teams.

• Mentored nursing staff and set unit goals and standards. Manage a caseload of Permanency placements, supporting children and families throughout the process. Assess placement needs, safety, family strengths, and placement resources for children and caregivers. Facilitate permanency planning, ensuring a safe and nurturing environment for children in care. Continuously search for and evaluate potential Kinship placements. Conduct monthly (or more frequent) visits with children and families based on their needs. Provide ongoing support services post-reunification until court case dismissal. Collaborate with public and private agencies to coordinate and deliver Permanency services. Conduct assessments, complete court reports, and provide testimony in court hearings. Ensure the accuracy and completeness of case records for children and families. Facilitate family preparation for permanency through training, mentoring, assessments, and home visits. Work with the Adoption Coordinator to prepare children for adoption placements. Provide 24/7 on-call support for children and families, including crisis intervention when needed. Collaborate with Care Management staff to ensure timely and appropriate placements and with PAL staff for older youth's Transitional Living services.

Compile and report monthly statistical data to relevant agencies. Promote cultural diversity and sensitivity in all interactions and work-related activities. Drive personal or agency vehicles for transportation of children and agency-related tasks, adhering to agency standards.

• Identified and oriented new staff members before deployment to assigned stations.

• Created and managed budgets, monitored spending, and identified areas for cost savings.

• Reviewed job descriptions for accuracy and ensured that they were up-to-date with current policies and procedures.

• Resolved conflicts between employees by mediating disputes and providing constructive criticism as needed.

• Monitored compliance with health and safety regulations, ensuring a safe work environment.

• Established performance standards and operational procedures in line with organizational goals.

• Conducted performance reviews, provided feedback, and developed plans for professional development of staff members.

• Completed preventive maintenance, troubleshot malfunctions and coordinated repairs for medical and administrative equipment.

• Prepared and presented reports on unit performance, challenges, and achievements to senior management.

• Analyzed patients records to determine efficiency and effectiveness of care. PART-TIME LECTURER May 2022 - May 2023

Ernest Bai Koroma University of Science and Technology Magburaka, Sierra Leone

• Lecturing feed business and Food processing technology management, cultural Diversity in the workplace and ethics and professionalism, Seed Production Technology and Agro chemicals and marketing management.

• Conducted lectures, seminars, tutorials, laboratory demonstrations, and workshops for students.

• Attended conferences, workshops, seminars related to educational topics in order to stay up-to-date with best practices. LECTURER Sep 2016 - Jul 2020

University of Makeni (UNIMAK) Makeni, Sierra Leone

• Lecturing food integrated management, agricultural entomology, plant pathology, Community development and gender in Agriculture and Agricultural Extension and Rural Sociology.

• Organize seminars and training for student with the department.

• Supervising student dissertation Project.

• Curriculum review member of the faculty.

• Representing the faculty at top management meeting. LECTURER Oct 2017 - Aug 2019

Milton Margai Technical University Freetown, Sierra Leone

• Lecturing plant protection, crop production and soil science.

• Conducted lectures, seminars, tutorials, laboratory demonstrations, and workshops for students.

• Assisted with student assessment through exams and coursework evaluation.

• Mentored and advised students on their academic and career goals.

• Facilitated discussions among students by posing thought-provoking questions related to course material. AGRONOMIST Jun 2017 - Jul 2018

Global Agriculture and Food Security Programme/SMA Magburaka, Sierra Leone

• Work closely with SCP/GAFSP Agronomist to develop and coordinate the adoption of guidelines and manuals on irrigated crops, crop calendar, enterprise choices cropping patterns soil fertility management.

• In close collaboration with SCP/GAFSP Agronomist conduct multi-stakeholder consultations to identify all irrigated agriculture enterprise option including sustainability cost, benefit and risks within the livelihood frame.

• Assist in the distribution of seed rice and fertilizer.

• Assist in the seed rice and fertilizer loan recovery.

• Teach farmers basic agronomist practice for rice production.

• Ensuring the functioning IVS associations/FBO are registered with MAFFS, District Council and social welfare, purchase shares and open an account with the CB/FSAs.

• Perform the task as requested by the head of commercial Agriculture and programme manager.

• Facilitate farmer field school for farmers in tonkolili district.

• Engage in community mobilization and capacity building.

• Develop compost for farmers.

CASH BASED PROGRAM ASSISTANT / M&E COORDINATOR Aug 2017 - Jan 2018 SOS Children Village Sierra Leone Emergency Response Freetown, Sierra Leone

• Doing cash transfer for flooding and mudslide victim, organizing training for suckling mother, doing the monitoring and evaluation for the whole project.

• Organizing training for suckling mother.

• Doing the monitoring and Evaluation for the whole project.

• Coordinating pillars meeting with government.

• Developing baseline and end line questionnaire.

• Writing monthly report for the whole project.

• Involve in community mobilization and capacity building.

• Controlling project budget.

• Work as the planning, monitoring and evaluation officer.

• Preparing project request for activities.

• Doing sensitization on child protection.

• Coordinating with the health sector to sensitization people on health safety policies.

• Coordinating the operational wing for the whole project.

• Working as partnership officer with other NGO to do family tracing and reunification.

• Doing family tracing and reunification.

• Representing the organization at disaster management meeting.

• Work with Child protection and Advocacy Advisor to the family tracing and reunification.

• Advocating to donor partners for women and children.

• Work with the sponsorship coordinator for the implementation of reporting and communication strategies and planning through the communication department.

• Ensure data protection and confidentiality for all emergency project information processes.

• Collecting data with social worker for the final reporting for the project.

• Work with the human resource manager to recruit social worker for data collection.

• Doing data collection and research.

• Working with sponsorship department to do fundraising for affected. AGRICULTURE TECHNICIAN/FOOD SECURITY AND LIVELIHOOD Jan 2016 - Dec 2016 Action Contra-la Farm (ACF) Moyamba, Sierra Leone

• Supervising beneficiaries, giving technical advice to farmers, cash transfer to beneficiaries, monitoring and evaluating beneficiaries.

• Giving technical advice to farmers in moyamba District.

• Cash transfer to beneficiaries.

• Supervising village saving and loans in selected project area.

• Monitoring and Evaluating beneficiaries.

• Training beneficiaries on Agronomic practices.

• TOT for farmers in moyamba district.

• Helping writing report with project manager to donor support.

• Liaising the community with the office to harmonized community conversations.

• Training community people on health ethics.

• Community mobilization.

• Facilitate farmer field school for farmers within the project limit.

• Develop compost for vegetable farmers.

EDUCATION

MBA IN FOOD SECURITY Sep 2019 - Nov 2021

Business School Netherlands Netherlands

MASTER OF SCIENCE IN PLANT PROTECTION Aug 2021

Ankara University

MASTER OF SCIENCE IN AGRICULTURAL EXTENSION AND RURAL SOCIOLOGY Sep 2016 Njala University

BACHELOR OF SCIENCE IN AGRICULTURE May 2014

Njala University

COURSES

MAKING COMPETENCY BASED EDUCATION WORK

TRANSFORMING EDUCATION FOR YOUTH EMPLOYMENT IN THE AGRI-SECTOR TRANSITION TO CERTIFIED ORGANIC AGRICULTURE

GOOGLE CYBERSECURITY

TRAUMA INFORMED CARE TRAINING

NORMALCY TRAINING FOR FOSTER PARENTS

PSYCHOTROPIC MEDICATIONS FOR CHILDREN IN TEXAS FOSTER CARE TRAINING RUNAWAY PREVENTION COURSE

MEDICAL CONSENT TRAINING FOR CAREGIVERS

SKILLS

Microsoft Word, Excel, Email, Internet, Cross-cultural communication, Donor relations, Government relations, NGO collaboration, Community engagement, Resource allocation, Facility management, Training and development, Contract management, Financial management, Inventory management, Quality control, Equipment maintenance, Process optimization, Team coordination, Problem-solving, Logistics management, Customer service, Risk assessment, Strategic planning, Conflict resolution, Data analysis, Change management.

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