Customer Service Front Desk

April Stringfield

Williamsburg, VA ***** +1-757-***-**** ********@*****.*** Bold Profile

SKILLS

PCA (7 years)

Housekeeping Supervisor (5 years)

Housekeeping (4 years)

Microsoft Word (4 years)

Customer Service (7 years)

Laundry

Medication Administration

Nursing

Housekeeping Management

Home Care

Developmental Disabilities Experience

Caregiving

Meal Preparation

Dementia Care

Teaching

Mobile devices

Customer support

Front Desk Operations

Multitasking and Organization

Problem-Solving

Strong Work Ethic

Working from home

PROFESSIONAL SUMMARY

Organized and efficient Housekeeping Supervisor with extensive experience in the hotel and hospitality industry. Knowledgeable in all area related to staff management including scheduling, disciplinary matters and evaluation. Expertise in customer service and guest satisfaction. Welcoming Night Auditor with 2 years of experience in customer service and financial reconciliation. Skilled at completing tasks quickly with proven history of accuracy and fantastic mathematical abilities. Known for welcoming guests with positivity at all hours and quickly responding to room needs. Versatile hospitality professional with 2 year background as Night Auditor. Knowledgeable about room ratings, account balancing and report generation. Thrives in high-volume environments using multi-tasking and time management strengths. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

WORK HISTORY

NIGHT AUDITOR 11/2022 to CURRENT

Holiday Inn Express and Suites Williamsburg, VA

Front desk checking guest in and out

Emailing reports

Check in house guest make sure they in the right room responsible for overseeing front desk duties at a hotel or another hospitality establishment during the night shift

Their duties include helping guests check-in or check out, reviewing guest payments and other details from the day shift to ensure guests provided payment for their stay or any additional requests and acting as a point of communication for customer needs.

Oversaw night auditing of daily room occupancy and hotel revenue.

Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.

LAUNDRY SUPERVISOR 08/2017 to CURRENT

Great Wolf Lodge Williamsburg, VA

Manage overall daily operations of the Linen Room, Ensure quality controls are in place for all linen processes, rejecting any exceptions, Responsible for maintaining cleanliness of the linen area, Assist the Laundry Manager on his day today duties, Oversee the loading of carts and place accurately as requested, Oversee in getting filled linen carts to designated areas, Ensure linen and laundry supplies are ordered and controlled in line with Business and Events, Ensure a clean and tidy linen room at all times and report to the management if any items have been damaged (linen as well as uniforms), Report to Laundry Manager in case any uniforms need to be discarded or replenished, Ensure that linen and uniforms are properly stored and recorded, Ensure that the proper procedure is followed when linen or uniform needs to be discarded, Ensure that all uniforms are ready for special events as well as for any seasonal events, Ensure proper loading and unloading of dryers, and also setting proper temperature for different items that require drying.

Analyzed daily workload requirements and adjusted staffing levels accordingly leading to maximized efficiency.

Developed comprehensive training program for new hires, resulting in faster integration into the team.

CUSTOMER SERVICE REPRESENTATIVE 10/2021 to 03/2023

U-Haul

As a work from home customer service representative, your duties are to take customer calls, answer their questions, confirm customer orders, and respond to customer feedback via phone, emails, or chat platforms.

Handled customer inquiries and suggestions courteously and professionally.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

CALL CENTER CUSTOMER SERVICE REPRESENTATIVE 06/2020 to 07/2021

Apple One/ Maximus Hampton, VA

Customer service, Product knowledge, Market knowledge, Quality focus, Problem solving, Documentation skills, Phone skills, Listening, Resolving conflict, Analyzing information, Multi-tasking

Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.

Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.

HOUSEKEEPING SUPERVISOR 05/2018 to 05/2019

Embassy Suites by Hilton Williamsburg, VA

Train housekeepers on cleaning and maintenance tasks, Oversee staff on a daily basis, Check rooms and common areas, including stairways and lounge areas, for cleanliness, Schedule shifts and arrange for replacements in cases of absence, Establish and educate staff on cleanliness, tidiness and hygiene standards, Motivate team members and resolve any issues that occur on the job, Respond to customer complaints and special requests, Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves, Participate in large cleaning projects as required, Ensure compliance with safety and sanitation policies in all areas

Conducted regular room inspections to verify compliance with housekeeping standards.

Placed orders for housekeeping supplies and guest toiletries.

PERSONAL CARE AIDE 07/2010 to 05/2018

hope in home care Williamsburg, VA

Certified in CPR and First-Aide, Observed and reported patient's status, Assisted with adequate nutrition and fluid intake, Planned, prepared, and served meal according to prescribed diets, Cleaned and organized patient's living quarters, Assisted with transporting patient in and out of wheel chair and adaptive equipment, Performed personal care activities- assisted residents with daily activities, Maintained 18 patients

Assisted clients with daily living activities for increased comfort and quality of life.

Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.

HOUSKEEPING SUPERVISOR 05/2007 to 06/2010

Great Wolf Lodge Williamsburg, VA

Train housekeepers on cleaning and maintenance tasks, Oversee staff on a daily basis, Check rooms and common areas, including stairways and lounge areas, for cleanliness, Schedule shifts and arrange for replacements in cases of absence, Establish and educate staff on cleanliness, tidiness and hygiene standards, Motivate team members and resolve any issues that occur on the job, Respond to customer complaints and special requests, Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves, Participate in large cleaning projects as required, Ensure compliance with safety and sanitation policies in all areas

Conducted regular room inspections to verify compliance with housekeeping standards.

Placed orders for housekeeping supplies and guest toiletries.

EDUCATION

Surry High School, Dendron, VA

Certification in Medication Technician 2015

Heart To Heart Training Center, Williamsburg, VA

nursing assistant 01/2015

heart to heart, Williamsburg, VA

Personal care aide 01/2010

hampton road school of education, Newport News, VA

CERTIFICATIONS

Nursing Aide

Med Tech

Driver's license

WORKAUTHORIZATION

Authorized to work in the US for any employer

PERSONAL INFORMATION

Willing To Relocate: Anywhere

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