Data Entry Clerk

Skills

Professional: Organizational and time management skills, detail oriented, Standard Operating Procedures compliant, team member oriented, and written communication skills.

Technical: Microsoft Office Suite, Asana, Microsoft Excel, Microsoft Access, Windows 10 and 11, Cisco VPN, Siebel, Zendesk and Salesforce Customer Relationship Management (CRM), and Microsoft Publisher.

Highlights

A goal-oriented, resourceful, and experienced data entry clerk who can produced data with a typing speed of 60 wpm with 95% accuracy. Ability to demonstrate time management, strong organizational skills, as well as focus on the details. Provide previous professional experiences supporting several departments.

Experience

Amazon Kuiper Data Associate Aug 2024 – June 30, 2025

Updated 128 rows per column as scheduled using Quip Spreadsheet.

Corrected over 30 milestones row entries for 50 countries using Smartsheet per day.

Interpreted data using proper data inputs using Smart sheets and Microsoft Excel.

Collaborated with internal and global teams on different aspects of the major project.

Maintained the confidential details of Project Kuiper with internal team members.

Composed Standard Operating Procedures for data work processes.

Researched information from various resources to provide a collection of information.

Created tables as support for various meetings.

NTT Data F&G Customer Service Associate Feb 2024 – April 2024

Produced estimated 100 service requests per day.

Captured data in Salesforce (CRM) Customer Relationship Management.

Examined data imaging to verify the legitimately of a document.

Escalated any policy frauds to leadership.

Contributed input and suggestions during team members.

Updated customers’ information accurately in Salesforce.

Cognizant Technology Re-credentialing Specialist Aug 2023 – Oct 2023

Examined 50l practitioner applications per day for accuracy and consistency.

Processed over 100 data entries per day in Asana.

Collaborated with team on how to improve work flow in an agile environment.

Applied 200 data inputs per day in Microsoft Access.

Emailed colleagues and management on projects.

Attended team meetings using Teams on the content of data in an agile workflow.

DLH Corp Administrative Assistant Oct 2022 – November 2022

Filed and archived 50 emails in Microsoft Outlook in its own appropriate folders.

Edited 50 traveling itineraries per day using Adobe Acrobat.

Transferred 100 approved travel itineraries and other electronic files in its own folders using SharePoint.

National Council for Mental Wellbeing Help Desk Admin May 2022 – Oct 2022

Created and edited 50 Shopify invoices.

Solved over 100 Zendesk service request tickers per day.

Transferred 50 Zendesk service request tickets per day to other departments.

Emailed company’s e-commerce policies as a Snippet using Microsoft Word to customers’ inquiries.

Edited over 50 billing inquiries per account using Microsoft Dynamics (web-based).

Thomson Reuters – Technical Support (Contract) January 2022 – March 2022

Supported on average of100 calls per day.

Confirmed common errors including using Windows 11.

Tested technical errors using a test version of the tax software to mirror the end users’ data entry.

Documented customers’ interactions using FLASH Customer Relationship Management (CRM).

Route end users’ help desk ticket on the developer’s website for Tier 2 and 3 escalations.

Montgomery County Government – MC 311 Call Center Call Center Representative Oct 2011 – Mar 2019

Recorded on average 150 service request calls using Siebel Customer Relationship Management (CRM).

Collaborated with customers at onsite events and offered brochures about the government’s services.

Utilized Microsoft Outlook to respond and send emails to colleagues and management.

Completed 40 Building inspection scheduling requests for the next day by 12 noon deadline the day before.

Reviewed 75 service request twice a day for accuracy and completion.

Association for Gerontology in Higher Education Senior Administrative Assistant May 1999 – June 2005

Recognized as an important team member maintaining the front office.

Conducted 200 membership related data entries per day using Microsoft Access.

Developed lasting relationship with new customers by understanding their needs and aligned with the company’s products and services.

Entered and logged 50 invoices as accounts receivable bookkeeping using Microsoft Publisher.

Verified and managed on average 200 data inputs in Microsoft Access 2000 in a standard format.

Education and Certifications

Confluence Course - Completed May 2025

Certificate of Completion – Designing a Project Sheet – Self Paced

Smartsheet University 05/05/2025

Certificate of Completion – Automating Your Workflows – Self Paced

Smartsheet University 12/24/2024

Certificate of Completion – DataMesh App – Smartsheet University 12/23/2024

Leadership Certification 2014

Supervisor Certification 2014

University of Phoenix, MA Organizational Management 2005

Marymount University, BA Criminal Justice, Minor: Psychology 2000

Contact this candidate