Customer Service Sales Assistant

SAGINA MAHATO

Sutahata, Purba Medinipur, West Bengal, India, 721635 +91-755*******. DOB -25-02-1982. Email Id: **************@*****.*** https://www.linkedin.com/in/sagina-mahato-65924845 Organising work effectively and efficiently also manages multiple tasks given. Demonstrates ability to maintain requirements, objectives, and customer satisfaction while working within guidelines. Flexible, innovating, and team-orientated. Communication and interpersonal skills Initiate and maintains focus on goals, overcomes obstacles, and succeed.

EXPERIENCE

RD Agent Aug 2022 - Present

Own Business, Haldia

● New start up business under India Post Office.

● Opening of Recurring Deposit Account.

Team Leader May 2019 - Aug 2022

Reliance Digital, Haldia.

● Assigned work to my team of 14 employees and supervised their performance daily basis.

● Nominated as "Store Buddy" of the store to train the new joiners of the store.

● Supervisor for a leading consumer electronics retailer that helped ensure the very best service experience to our customers. Developed several relationships with employees by creating and maintaining a cooperative team-based work environment.

● Ensured safety procedures were followed.

● Earned maximum margin from my department and contributed for store profit reaching the highest store sale of Rs 2 Crores

● Provide logistic support to ensure efficient flow for the replenishment process in order to keep the sales floor and stock room organized and efficient.

● Tracked and monitored inventory and sales by using SAP and cashiering by using POS.

● Increased customer retention by 30% through contacting the customer via email and/or phone, building lasting relationships and insuring customer satisfaction.

● Assisted customers with payments, service adjustments, billing inquiries, and overall customer service.

● Opened/Closed all system devices located in the store including alarm systems.

● Remained cognizant of industry standards and ensured the attractions delivered a world-class guest experience.

● Applied knowledge of Retail KPIs to make commercial decisions that drive achievement of established sales targets. Admin Executive Apr 2015 - May 2019

Engineers Guild, Haldia

● Reconciled daily reports and financials.

● Preparing roasters and clearing salaries to staffs of 22 employee at our office. Spoke Manager Oct 2012 - Feb 2015

Bharti Airtel, Haldia

● Auditing and accepting customers documents (poa, poi etc) and Airtel forms around 650 daily bases.

● Online activation of prepaid & postpaid sims around 635 and 15 respectively daily basis.

● Overall operations and responsible person for the office.

● Solving quires of retailers and distributors from market at earliest.

● Visiting and solving all quires of 390 retailers / shops and 3 distributors in the market at earliest on frequent intervals.

● Achieved 100% TAT from south coastal zone frequently with a team of 9 members.

● Top performer store / spoke for highest handling of post-paid and outstation customers in south coastal Accountant Apr 2009 - Oct 2012

Engineers Guild, Haldia

● Updating day to day financial transactions, drafting official letters, issuing gate pass to staffs and cash handling.

● Liaison with vendors and making roasters and salary payment of the 18 staffs.

● Drafted and prepared journal entries, bank reconciliations, account receivables, business budgets Customer Service Supervisor Aug 2007 - Mar 2009

Spencer's Retail Limited, Kolkata

● Tracked and monitored inventory and sales by using SAP. Lead the team of 28 members including promoters and drives achievement of sales targets. Became highest in achieving sale in India on first month operation of the store.

● Gave training to my team and OJT (on job training) members of other stores as well.

● Maintained and reconciled inventory levels, monitored merchandise, cashiering by POS, driving a safety culture, leading by example, immediately addressing safety concerns and maintaining all KPI's on shop floor.

● Trained, supervised and coached team members to achieve store and company goals.

● Developed training content for retail sales associates to assist in delivering effective messages to end consumers.

● Troubleshot any replenishment issues with the distribution centre. Team Member Apr 2006 - Jul 2007

Pantaloon Retail India Limited, Kolkata & Haldia

● Greeted customers and ascertained customers' needs.

● Organized racks and shelves to maintain the visual appeal of the store and completed all cleaning, stocking and organizing tasks in assigned sales area.

● Helped customers with questions, problems and complaints in person and via telephone.

● Processed cash and credit payments rapidly and accurately.

● Showcase superb interpersonal skills, communication and maintained a positive can-do attitude.

● Effectively manage assigned areas, multi-task and work flexible hours. Retail Salesman (RTSM) Oct 2005 - Mar 2006

Eveready Industries India Limited, Howrah Hooghly Midnapur

● Involved with all the dealers to drive the business.

● Regular visit to all the counters for order collection.

● Push sell and solving quires of all the outlets and also introducing new outlets to the business. Accountant cum Computer Operator

Smart Computer, Haldia

● Assisting in preparation of profit & loss account of the business.

● Regular visit to all the counters for monthly cash collection.

● Keeping all the files updated on regular basis.

EDUCATION

Feb 2004 - Sep 2005

Computer Software CMC

Limited, Haldia

Dec 2003 - Nov 2004

Bachelor of Commerce (Hons) - Accounting Vidyasagar University, Haldia.

Apr 2001 - Mar 2004

Higher Secondary - Accounting St. Xavier's

School, Haldia

Apr 1999 - Mar 2001

Secondary Education (Upto Class 10) - General Studies St. Xavier's School

SKILLS

1998 - 1999

Expert in: Customer Service, Customer Satisfaction, Customer Retention, Retail Sales, Manpower Handling, Cashiering, Accounting, Decision-making, Reliability, Team player & Team Leader, Great Negotiator, Good listener and communicator, Employee training, Time Management, Skilled Multi-tasker, working within tight deadlines, Problem Solving, SAP Products, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, Punctual.

LANGUAGES KNOWN: English, Bengali and Hindi.

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