Customer Service Excellence

SHALINI

628-***-****

**********@*****.***

Skills

• CUSTOMER SERVICE EXCELLENCE

• MAINTAINING CASH REGISTER

• DECISION MAKING

• PROBLEM SOLVING

• TIME MANAGEMENT

• RESPONSIBILITY

• CONFIDENCE

• VIDEO EDITING

Work Experience

[1/JAN/2018] – [20/NOV/2019]

[Cashier] / [Duggal Eye Hospital,Kishanpura Chowk ] [NOC Code]

• Processed customer payments using a variety of payment methods including cash,check and credit cards.

• Maintained a clean and organized work environment to ensure customer comfort and safety.

• Maintained register for the cash records of all payments received.

• Detail the accurate handling of daily cash amounts to illustrate financial responsibility and trustworthiness.

• Provided payment receipts to the patients.

• Specify the percentage of customer issues resolved on the first point of contact to show problem-solving skills and customer satisfaction rates.

• Document any improvements in checkout time after implementing a new system or procedure to demonstrate a commitment to productivity.

• Resolved customer complaints.

[1/DEC/2019] – [TILL DATE]

[Cashier] / [Aggarwal Dental Clinic, Shaheed Udhim Singh Nagar-Jalandhar] [NOC Code]

• Manage daily cash transactions, balance cash drawers and generate daily reports.

• Mention the average customer service rating or feedback score to provide evidence of customer service excellence.

• Manage up-to-date clinic income records by sending and receiving bank cheques and documenting all relevant transactions.

• Quantify the inventory management contributions by indicating the value of stock handled or discrepancis resolved.

• Assist receptionist with patient coordination, schedule follow-up visits and answer calls/books appointments as necessary.

• Enter transactions into accounts receivable system, cash register or cash receipt. Education

[MARCH-2014]

[10TH] / [Twinkle-Twinkle Modal High School, Kishanpura Chowk,New Prithvi Nagar]

• Drawing and Painting.

• Dance and Music

[MARCH-2016]

[12th] / [K.M.V College, Kmv Marg, Aman Nagar,Jalandhar- 144004 ]

• Got Award in dance competition 2016.

• Got excellent skills in music.

Activities

• Professional salon services.

• Cooking activities.

• Strong communication skills.

• Skilled social media management.

References

[Shivani Verma]

[Assistant]

[Pooja Dental Clinic]

[781-***-****]

[*****************@*****.***]

[Mannat Verma ]

[Worker]

[PIMS HOSPITAL]

[771-***-****]

[***********.**.*.*@*****.***]

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