Customer Service Operations Manager
Resume:
PARNEET SHARMA
CUSTOMER SERVICE SPECIALIST
***************@*****.***
SAMANA, PUNJAB
OBJECTIVE
Dynamic Operations Manager with a proven track record of driving success in diverse industries. Recently Moved back to INDIA after completing my studies from CANADA. Adept at sales management, bookkeeping, and customer service, with a keen ability to optimize operational processes. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction. Skilled in bilingual communication, Microsoft Excel, and Word, dedicated to delivering top- notch customer service. Excited to leverage my experience and skills to excel as a CSA. SKILLS & ABILITIES
• Communication skills – 4years * Leadership skills –3.5 years
• Time management – 4 years * Bookkeeping – 1.5 years
• Detail Orientation – 4 years * Microsoft office – 3 years EXPERIENCE
Front desk customer service representative
Last man’s badboy furniture store Feb. 2021 - January 2023 https://www.badboy.ca
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Provide services to customers, such as order placement or account information.
• Provide services to customers, such as order placement or account information.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Operations manager
Schneider’s auto wreckers Jan. 2023 - Jan. 2024 Schneider's Auto Wrecking Ltd. Facebook
• Obtain and examine all relevant information to assess the validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
• Create, maintain, and enter information into databases.
• Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims
• Locate and attach appropriate files to incoming correspondence requiring replies.
• Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
• Train and assist staff with computer usage.
• Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
• Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
• Resolve customer complaints or answer customers' questions regarding policies and procedures.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
• Train other staff members to perform work activities, such as using computer applications.
• Troubleshoot problems involving office equipment, such as computer hardware and software.
• Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.
• Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
• Work closely with Sales Managers and HR to run operations smoothly. Education
Business diploma: General Business
Liaison college of business, Vaughan, Ontario
Completion date - May. 2019
BBA: Business administration
Canadore college, Brampton, Ontario
Completion date - June 2022
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