Process Improvement Project Management

Danielle Vanderlinde

*******************@*****.*** • 716-***-**** • Linkedin

PROFESSIONAL SUMMARY

Accomplished Process Improvement Analyst with over 15 years of experience in optimizing business processes, managing key projects, and driving operational efficiencies. Expertise in data analysis, performance metric development, and the implementation of continuous improvement initiatives. Proven ability to enhance customer satisfaction through targeted process improvements and strategic planning. Adept at collaborating across multiple teams to ensure alignment with organizational goals and regulatory requirements. Passionate about utilizing my skills in business analysis, project management, and process optimization to drive company growth.

CORE COMPETENCIES

• Process Improvement & Lean Six Sigma: Expertise in leading Kaizen events, value stream mapping, and driving process standardization to reduce inefficiencies and improve operational performance.

• Business Process Mapping: Proficient in mapping current state and future state processes to identify bottlenecks and implement streamlined solutions.

• KPI Development & Management: Strong background in developing key performance indicators (KPIs) to monitor business performance and support data-driven decision-making.

• Strategic Planning: Skilled in aligning process improvements with long-term organizational goals, enhancing scalability, and achieving growth objectives.

• CRM Systems (MS Dynamics): Subject Matter Expert (SME) in MS Dynamics CRM, leading system implementation, user training, and ensuring accurate data capture for business reporting.

• Change Management: Extensive experience in leading cross-functional teams through organizational change initiatives, including system migrations and process overhauls.

• Project Management: Proven ability to manage complex, large-scale projects from inception through completion, ensuring timely delivery, stakeholder satisfaction, and operational efficiency.

PROFESSIONAL EXPERIENCE

Mondo (on contract with UL Solutions)

Process Designer

December 2024 – Present

• Process Optimization & Stakeholder Collaboration: Partner with cross-functional teams to document current state processes, identify opportunities for improvement, and design future state processes aligned with organizational goals.

• Performance & Compliance: Monitored KPIs to refine improvements while ensuring compliance with regulatory and data security standards.

• Project & Innovation Leadership: Managed process improvement projects and implemented cutting-edge solutions to enhance digital asset management and operational efficiency.

Eurofins Scientific

Senior Global Business Process Analyst

August 2022 – July 2024

• eCOM Website Redesign: Played a key role in the global eCOM Website Redesign project by leading User Acceptance Testing (UAT) efforts, ensuring that the new site met all user requirements and delivered a seamless experience.

• Automating Test Procedures: Developed automated test scripts based on user requirements, streamlining the UAT process and improving test accuracy for IT applications.

• Process Documentation: Drafted and maintained comprehensive Standard Operating Procedures (SOPs), user guides, and process maps to ensure consistency in global business operations and IT system usage.

Apex Systems (Nike)

Digital Global Business Process Analyst

February 2022 – May 2022

• Process Library Standardization: Developed a structured, standardized framework for Nike’s NDDC Global Ops Process Library, aligning documentation across business and product teams to promote best practices and consistent execution.

• Robotic Process Automation (RPA): Identified and assessed business processes for automation potential, creating business requirements to support RPA implementation and reduce manual effort across operations.

• Continuous Improvement: Designed a process for regular updates to the process library, ensuring that all documents reflected the current state of operations and enabling continuous process optimization.

AIM Consulting (Premera Blue Cross)

Senior Business Analyst

November 2021 – February 2022

• Cross-Functional Analysis: Conducted in-depth research and interviews with subject matter experts (SMEs) to map out current business processes, identifying critical cross-functional dependencies and process inefficiencies.

• Business & Functional Requirements Documentation: Successfully translated ambiguous business needs into clear, actionable Business Requirement Documents (BRDs) and Functional Requirement Documents (FRDs), improving stakeholder alignment and system design.

• System Problem Resolution: Collaborated with multiple teams to investigate system problems, offering detailed recommendations for enhancements that drove tangible business improvements.

AIM Consulting (Microsoft)

Business Process Manager – M365 App Compliance Program

May 2021 – November 2021

• Process Optimization & Root Cause Analysis: Conducted comprehensive analyses of Microsoft’s M365 App Compliance Program, identifying bottlenecks and proposing detailed recommendations to improve scalability and partner experience.

• Stakeholder Engagement: Led interviews with program team members to document roles, responsibilities, and pain points, resulting in streamlined workflows and reduced inefficiencies.

• Performance Tracking: Developed Power BI dashboards to monitor program performance, tracking key metrics and providing real-time visibility into operational effectiveness.

BizTek People Inc. (Nike)

Business Process Analyst – Office of Enterprise Data and Analytics

October 2019 – May 2021

• Agile Reporting Process Implementation: Transformed Nike’s ad-hoc reporting process into a standardized, cadence-driven reporting system, improving data accuracy and timeliness.

• Operational Metrics Development: Created monthly ED&A reports with integrated operational metrics, providing critical insights to key stakeholders and enhancing data-driven decision-making.

• Continuous Improvement Leadership: Established a Committee for Reporting Best Practices, fostering a culture of continuous improvement within the ED&A team.

Cobham Mission Systems Division

Process Improvement Analyst

2012 – June 2019

• Kaizen Event Leadership: Facilitated numerous Kaizen events and process discussions, resulting in reduced lead times, improved workflow efficiency, and enhanced team collaboration.

• KPI Development: Spearheaded the development of performance metrics and KPI tracking systems, providing management with the data needed to drive strategic decision-making.

• CRM Subject Matter Expert: Served as the SME for MS Dynamics CRM, providing ongoing support to users, leading CRM system implementations, and ensuring data integrity.

• Supply Chain Standard Operating Framework Development: Served as the Business Development and Order Management Lead for the corporate creation of a standard operating framework for supply chain processes, streamlining operations and enhancing efficiency.

Senior Business Administrator

2008 – 2012

• Ensured the integrity of Cobham’s domestic and foreign contractual commitments while continuously supporting business development and production management teams.

• Served as the Business Development and Order Management Lead for the corporate creation of a standard operating framework for supply chain processes, streamlining operations and enhancing efficiency.

• Managed quoting, pricing, sales, inventory, and operations planning (SIOP), including forecasting, contract review, capacity planning, order management, and shipping.

• Worked directly with the business manager to provide cost analysis and pricing data for contract proposals.

• Collaborated with business, purchasing, and operations teams to ensure processes remained on schedule and met contractual deadlines.

• Interacted with personnel to ensure compliance with all contractual requirements, safeguarding the company’s legal position.

• Created and managed Tactical Implementation Plans (TIP) to ensure orderly and effective project execution.

• Monitored activities related to meeting the company’s performance objectives, including key performance indicators (KPIs).

• Developed and sustained standard work documents for the Business Administrator role and provided training for new Business Administrators.

• Acted as an upstream lead and core team member for continuous improvement efforts within the Excellence in Delivery Program.

• Coordinated with the executive management team to develop standard templates for SIOP reporting.

Business/Contracts Administrator

2007 – 2008

• Focused on supporting the business development and production management teams.

• Worked directly with the business manager to provide cost analysis and pricing data for government contract proposals.

• Served as a core team member for the Narrow Panel Regulator Kaizen in 2007.

• Promoted to Senior Business Administrator based on performance and contributions.

Livingston International

Import Analyst

2006 – 2007

• Analyzed customs shipping documentation for truck and rail shipments in and out of the United States.

• Communicated shipment information to customs for clearance at national borders.

• Pursued opportunities for professional growth at Carleton Technologies.

EDUCATION

D’Youville College, Buffalo, NY

Master of Science, International Business (Magna Cum Laude)

Bachelor of Science, International Business (Dean’s List)

TECHNICAL SKILLS

• MS Dynamics CRM Administration

• Power BI & Tableau

• Microsoft Office Suite (Excel, Visio, SharePoint)

• RPA Tools & Automation

• Process Mapping & Documentation

• Lean Six Sigma Methodologies

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