Human Resources Employee Relations

Harolene Roach

Lewisville, TX *****

Home: 903-***-**** E-mail: *************@*****.***

SUMMARY OF SKILLS

Dynamic human resources professional with a proven track record; experience in compensation and benefits, recruitment and retention, training and development and employee relations. Highly detailed in payroll management, job skill training, and human relations; excellent communication skills, both oral and written. Organized, dependable, detailed-oriented, and excellent people skills. Diverse background with industry experience in healthcare, distribution and logistics, construction/ manufacturing, electronics and customer service.

EDUCATION

M.S., Human Resource Development

University of TX at Tyler, Tyler, TX

B.S., Business Administration

Texas College, Tyler, TX

PROFESSIONAL EXPERIENCE

Tenet Healthcare, Dallas, TX

January 2024 – Current

Leave and Accommodations - Sr. Benefits Administrator/ Specialist (Contractor) Administer leave programs in accordance with applicable federal, state and local laws (ADA, FMLA, USERRA, Pregnancy, ADAAA, personal and statutory leave of absence). Provide support to regional leaders on claims status. Provide support and guidance to employees and managers regarding the leave process. Follow-up with employees regarding inquiries. Track leave administration process from the initial notice of leave through the return-to-work. Coordinate intermittent or reduced schedule leave and work with third-party administrators for FMLA claims. Facilitate the interactive process between employees and facility. Maintain reasonable communication of interactive dialogue.

Verify and confirm employee status to payroll to ensure accuracy of employee’s case. Facilitate other leave requests such as workers compensation, ADA accommodations and military leave. Assist with all aspects of workers’ compensation claims process. Work with third-party vendors to evaluate eligibility and ensure compliance with state and federal guidelines. Work with site to ensure timely reporting guidelines are followed and update status of cases. Coordinated process to ensure employees, healthcare providers, and insurance carriers process claims efficiently and effectively.

Assist with providing updates on weekly calls on new and existing cases. Create and maintain reports and respond to benefit questions and inquiries.

Responsible for entire process of employee accommodation request, provide consultation and follow-up on claim status.

Southern Glaziers Wine and Spirit, Dallas, TX

January 2022 – December 2023

Sr. Human Resources Analyst/ Workers Comp Specialist Supported claims management; assisted with all aspects of workers’ compensation claims from report to closure. Coordinated process to ensure employees, healthcare providers, and insurance carriers process claims efficiently and effectively. Assisted with timely filing and follow-up on claim status. Oversaw compliance and reporting; provided supported with federal, state, and local workers compensation laws and regulations. Prepared and submitted required documentation and reports to regulatory agencies.

Monitored and kept abreast of changes in legislation and updated policies and procedures. Provided guidance and support regarding workers compensation process; communicated effectively with injured employees by explaining rights, benefits and claims process. Coordinated the return-to-work programs and accommodations process. Collaborated with human resources, safety and management to address workplace safety concerns and injury prevention. Partnered with external vendors and insurance carriers to facilitate claims management meetings. Assisted with regular reviews and audits to identify trends and recommended improvements. Assisted with developing and delivery of training programs on workers compensation policies and procedures. Promoted awareness of workplace safety and injury prevention strategies. Oversaw record-keeping process; maintained confidential records of all workers compensation claims and related documentation. Updated cases to ensure all communication, decisions, and actions taken during claims process. Prepared and maintained detailed reports and analysis on workers compensation claims and costs.

Amazon Corporate, Dallas, TX

October 2020 – December 2022

HR Specialist - Disability and Leave of Absence Case Manager (Contractor) Initiated and responded to leave inquiries and disability events, benefits, and options available to employees.

Served as the initial point of contact for assigned caseload varying (150 – 200 employee cases) to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon.

Leveraged duration guidelines, best practice tools and resources to support oversight of leave events. Assessed and adjusted case management plan to the employee’s changing needs; addressed and responded to sensitive situations.

Provided troubleshooting to seek and remove barriers before, during, or after a leave event. Identified and resolved problems and issues that occurred, sometimes with limited information Facilitated a smooth return to work and ramp-back plan for employees returning to the workplace Educated managers and business partners on employee concerns and needs prior to being off or returning to work.

Communicated by providing regular updates to employees and stakeholders both verbally and in writing. Ensure compliance with standard work, federal/state regulations, and company policy Maintain system records to ensure accurate and timely information/documentation Consult, coordinate and partner with our third-party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate. Worked with payroll to address and handled timekeeping system; administered payroll, (reconciled and processed payroll), oversaw benefits including claims resolution and reported life events changes; managed and traced, leave of absence. Managed and tracked FMLA, Short-term disability, ADA, and other leaves of absence.

United 1 Labs Manufacture, Dallas, TX

January 2018 – Sept 2020

Human Resources Generalist

Assisted with developing, recommending and implementing human resource policies and programs. Facilitated roundtable discussion and other forums and meetings, prepared and distributed employee communication. Oversaw HR record maintenance and participated in compliance audits. Handled timekeeping system; administered payroll, (reconciled and processed payroll), oversaw benefits including claims resolution and reported life events changes; managed and traced, leave of absence. Managed and tracked FMLA, Short-term disability, ADA, and other leaves of absence. Assisted with onboarding and new hire orientation. Analyzed data, maintained and tracked reporting of metrics; assisted with merger and acquisitions activity. Responded to HR related questions and inquiries by phone or via email. Assisted with workers compensation administration, reporting of all incidents/accidents and reasonable accommodations request; oversaw reporting of workers compensation claims, and maintained OSHA log; coordinated safety training. Assisted with implementing employee recognition committee and safety team. Conducted harassment training; coordinated company events, oversaw reporting of workers compensation claims, and maintained OSHA log; coordinated safety training. Conferred with management; interpreted and explained human resources policies, procedures, laws, standards and regulations.

Samsung SEA, Dallas, TX

April 2015 – January 2018

Human Resources Generalist

Worked in contact center with a strong presence in employee relations; launched workplace investigations, reported findings; consulted and coordinated with management on performance management and all employee relations matters.

Facilitated new employee orientation and assisted with coordinating open enrollment. Provided direction to managers regarding disciplinary actions, terminations, and handling serious policy violations. Conducted exit interviews. Analyzed trends and provided summary reports to management. Created and implemented process improvements, selection tools and best in class practices to increase HR contributions.

Responsible for assisting with employee engagement initiatives by creating programs/projects specific to corporate change. Served as primary contact to senior department managers for critical change initiatives as well as developing wellness programs.

Maintained HRIS system; processed personnel action changes; updated enrollment status for qualifying life events and demographic changes. Responded to unemployment claims; updated all personnel data with third party agencies and vendors. Assisted with new hire orientation. Responded to benefit inquiries; life change events, benefits enrollment, medical, dental, vision, life, retiree programs, 401k and other work/life and wellness programs. Answered calls, responded to inquiries related to HR questions on policies and procedures, payroll, and PTO; coordinate and administer FMLA. Partnered with recruiting and hiring managers to recommend and develop recruitment strategies for key positions. Coach, provide guidance and support for annual reviews. Assist employees with HR related questions and inquiries; run quarterly reports. Generate compensation reports; create, monitor and update training database. Act as a backup for payroll audits and status changes. Assisted with workers comp administration, participated in safety meetings, maintain OSHA log, and monitor reporting of all incidents/accidents; highly involved in employee health, wellness committee. Piety Group - ThyssenKrupp Elevators, Dallas, TX

January 2011 – April 2015

Human Resources Generalist/ Human Resources Consultant Resolved employee relations issues by conducting workplace investigations, reported findings, recommended solutions; assisted in providing guidance by partnering closely with function managers as the point of contact for employees and analyzing trends. Made changes, updates and revisions to policies and procedures from basic to complex based on business trends. Ensured compliance to State and Federal laws. Served as a key member Serve as a key member of the site’s Plant Leadership Team. Appropriately challenge, coach and facilitate effective development and day-to-day operations of the contact center team. Provided ongoing development and guidance for all employee engagements; built core teams to help design, execute and promote initiatives and behaviors that reinforced performance-based culture, and maintained positive employee relations.

Partnered with Operations to reinforce and drive strong safety performance; worked closely with management and employees to improve teamwork/communication, build morale, and increase productivity, engagement and retention.

Participate in design, evaluation and monitoring of site training programs to ensure successful outcomes. Supports leaders in driving accountability.

Researched information to conduct analysis for annual salary and wage surveys; assisted with payroll activities, conducted quarterly audits and monitored the administration of benefits; facilitated new employee orientation and coordinated open enrollment. Coordinated personal leaves; administer FMLA and short term disability.

Partnered with hiring managers to recommend and develop recruitment strategies for key positions; placed ads, screened resumes, scheduled interviews, and assisted with job fairs. Assisted employees with HR related questions and inquiries; ran quarterly reports. Generated compensation reports; assisted with creating, monitoring and updated various databases; developed new employee orientation packages. Assisted with workers comp administration, participated in safety walks and coordinated weekly safety meetings, maintained OSHA log, and reporting of all incidents/accidents; highly involved in employee health, wellness and safety initiatives; assisted with administering light duty and reasonable accommodation requests.

Blockbuster Distribution Center, McKinney, TX

January 2009 - December 2010

Human Resources Consultant/ Sr. HR Generalist

Provided HR policy guidance, interpretation and coaching. Managed and resolved complex employee relations issues. Conducted effective, thorough and objective investigations. Executed talent processes and programs designed to meet current and anticipated future talent needs, to include Operations and Engineering Leadership development programs. Researched and evaluated management practices, assisted with developing and fostering training and development programs. Built employee initiatives by creating teams to assist with annual events to foster engagement throughout the business. Participated in corporate challenges and supported all functions of each event. Deployed performance management/appraisal program tools and processes, which included coaching, feedback sessions and developing performance improvement plans. Worked closely with management and employees to improve work relationships, build morale, increase productivity, grow talent pipeline, and increase retention.

Coached employees including management, in a variety of areas including communications, performance management, practice/policy interpretation and application. Maintained personnel files and processed employee records including paperwork completion, distribution

& filing. Established new Human Resource Department; wrote employee manual and implemented its policies; implemented 401K, medical and disability plans. Conducted staff interviews, background checks as well as presented job offers, established employee grievance system. Supervised one assistant; worked closely with management in all aspects of human resources. Administered leave of absence, assisted with auditing payroll on a biweekly basis; worked with agencies to staff during peak seasons.

Lowe’s Distribution Center, Mount Vernon, TX

February 2007 – January 2009

Human Resource Coach

Maintained and updated policies, review job descriptions, tracked performance evaluations, and updated personnel records. Coded personnel action using PeopleSoft; perform job analysis by administering assessments and various tests.

Monitored workers’ compensation claims and coordinated leave of absences, work between employees and the insurance carrier as well as track reported accidents. Monitored unemployment claims and assisted in appeal processes.

Conducted annual salary and wage surveys; conducted quarterly audits and supervised payroll activities: monitored all administration of benefits. Performed and controlled personnel transactions and reporting of personnel data using a position control file.

Provided coaching and feedback to management; reviewed and processed all personnel and payroll actions, responded to employees’ questions regarding payroll/personnel issues; conducted employee investigations.

Trained and conducted new employee orientation, determined staffing requirements; tracked annual workforce turnover rates. Coordinated and monitored risk management programs and conducted exit interviews. Maintained staffing requirements; posted requisitions, partnered with management to assess the talent needs of the company; identified qualified candidates through various recruiting tools. PROFESSIONAL ASSOCIATIONS

Society for Human Resource Management, Member

Dallas Human Resources Management Association, Member COMPUTER SKILLS/PROGRAMS

Workday, Kronos, People Soft, Taleo, Work Force, SAP, People Click, Lawson, Geniuses, and Document Direct; Windows, Microsoft Word, Excel, PowerPoint, Lotus 1-2-3, WordPerfect 10, PageMaker, Netscape Navigator, and Internet Explorer.

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