Data Analyst

Contact

***************@*****.***

www.linkedin.com/in/ahmed-

anany-52437719a (LinkedIn)

github.com/Anany911/

Email_Generator.git (Blog)

Top Skills

Microsoft Excel

Decision-Making

Time Management

Ahmed Anany

CAP-Specialist at Amazon

Egypt

Experience

Amazon

2 years 9 months

CAP-Specialist

March 2024 - Present (1 year 4 months)

Cairo, Egypt

-Protected profitability and brand reputation by identifying trends, patterns, and behaviors indicative of concession abuse, ensuring adherence to company policies and values.

-Utilized Amazon's internal resources to research and resolve intricate customer concerns.

-Maintained Amazon’s exceptional customer service standards.

-Guided and supported new team members, encouraging a cooperative and positive work atmosphere.

-Proactively sought and implemented enhancements to elevate the customer experience.

Customer Service Associate

October 2022 - March 2024 (1 year 6 months)

Egypt

-Delivered top-tier customer service through phone and chat.

-Resolved issues with a focus on first-contact resolution and customer satisfaction.

-Maintained performance metrics while ensuring compliance with internal policies.

-Conducted deep-dive investigations to provide accurate solutions and improve experience quality.

SME-Trainer On Task

March 2023 - May 2023 (3 months)

Cairo, Cairo, Egypt

-Provided real-time coaching and training for support professionals.

-Delivered feedback and development support for new hires and junior team members.

-Shared operational insights with leadership to improve performance metrics. Page 1 of 2

-Assisted with shift-level management duties in the absence of Team Leads. Taamer Engineering

Business Development Associate

September 2020 - December 2020 (4 months)

Cairo, Egypt

-Identify potential clients, partners, or markets through research, networking, and cold outreach to create new business opportunities.

-Conduct detailed market research to stay informed about industry trends, competitor activity, and customer demands, translating insights into actionable business strategies.

-Work closely with the sales team to help close deals, manage negotiations, and ensure the smooth onboarding of new clients.

-Work with cross-functional teams, such as marketing, finance, and product development, to ensure alignment in executing business strategies. Education

Modern Academy Maadi

Bachelor's degree, Computer Science · (August 2019 - July 2023) Page 2 of 2

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