Service Delivery Kitchen Porter

SOFIA IOANNOU, Kitchen Porter

Northwood, Middlesex, HA6 3AW, 447*********, **************@******.***, https://www.linkedin.com/in/sofia-i-90602b313/

SUMMARY Enthusiastic Kitchen Porter with hands-on experience in food and beverage environments. Over a year of combined experience as a Cafe Assistant and Saturday Assistant, demonstrating strong customer service skills and a commitment to maintaining cleanliness and hygiene standards. Proficient in expediting service delivery and facilitating customer satisfaction through friendly interactions. Ready to contribute to the smooth operation of kitchens, ensuring a welcoming atmosphere for clients and supporting the culinary team effectively.

WORK EXPERIENCE

09/2024 – 03/2025 Saturday Assistant, Rumours Hairdressing Pinner, Harrow Greeted clients warmly upon arrival, significantly enhancing their overall experience from start to finish.

Provided regular refreshments and snacks, ensuring continuous customer satisfaction.

Processed payments and issued receipts as well as appointment reminder cards for upcoming bookings.

Fostered relationships with clients through engaging conversation during appointments.

Supported senior hairdressers to expedite service delivery effectively. Upheld a clean and hygienic salon environment to promote optimal client comfort.

Shampooed, conditioned, and styled clients' hair to professional standards. Prepared clients for salon services by gowning them appropriately. 04/2023 – 04/2023 Cafe Assistant - 1 Week Work Experience, Francesca's Cakes and Coffee House

Eastcote, Hillingdon

Crafted hot beverages to meet individual customer preferences expertly. Welcomed customers with a smile, providing attentive service throughout their visit.

Streamlined service delivery by promptly cleaning and resetting tables after use.

Served customers efficiently, ensuring they enjoyed their experience. Maintained a clean workspace, ensuring a tidy and hygienic environment. Accurately took food orders, minimising misunderstandings and errors in service.

EDUCATION

09/2025 – Present Bishop Ramsey CofE School

A-Levels, Economics, Business, Sociology

Ruislip, Hillingdon

09/2019 – 05/2025 Bishop Ramsey CofE School

GCSEs

Ruislip, Hillingdon

English Literature - 6 (B)

English Language - 6 (B)

Maths - 4 (C)

Science - 4 (C)

History - 7 (A)

Food Tech - 7 (A)

French - 7 (A)

Business - 7 (A)

Religious Studies - 7 (A)

SKILLS Salon reception administration Hair washing and conditioning Equipment sterilisation Cash handling

Client refreshments Towel management and laundry

Enthusiastic customer service Friendly communication Hygiene Safety Compliance

Cleaning Teamwork

Flexibility Learning Agility

LANGUAGES French (Intermediate)

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