Customer Service Front Desk
Resume:
Raeyanna Jackson
Dallas, NC *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Spectrum-Charlotte, NC
October 2024 to January 2025
I provided exceptional customer service by promptly addressing inquiries, resolving issues/complaints, and ensuring customer satisfaction while also demonstrating strong product knowledge to effectively answer customer questions and provide accurate information. I built rapports with customers through active listening, empathy, and personalized interactions. Front Desk Receptionist
Fairfield Inn & Suites-Gastonia, NC
April 2024 to October 2024
Greeted and welcomed guests, providing a positive first impression of the company. Managed a high volume of incoming calls, directing them to the appropriate departments or individuals. Maintained cleanliness and organization of the front desk area at all times. Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively. Created detailed reports on daily activities such as visitor traffic and call volumes for management review. Handled confidential information with utmost discretion while maintaining strict confidentiality protocols. Trained new receptionists on office procedures, phone systems, virtual assisting and customer service best practices Shift Supervisor
Office Depot-Raleigh, NC
July 2023 to October 2023
I managed and lead my own team of people I had to assign them different types of tasks and duties to do each day regarding inventory and supplies I was also responsible for maintaining quality control and resolving customer complaints and concerns.
Night Auditor
Courtyard by Marriott-Charlotte, NC
August 2022 to October 2022
I check people in and out from 11pm to 7am, I help guests over the phone and in person like guiding them from the airport to our hotel’s location I also help with any reservations or reservation errors that may occur, I also did audit from 11pm to 4am
Package Scanner
Amazon-Charlotte, NC
March 2022 to June 2022
I utilized scanning devices to track inventory movement in the warehouse and collaborated with team members to prioritize tasks and meet daily shipping deadlines all while efficiently loading and unloading trucks with merchandise, ensuring accurate inventory counts. Package Sorter
Amazon-Charlotte, NC
December 2020 to August 2021
I efficiently packaged and labeled products for shipment, ensuring accuracy and adherence to quality standards i also operated packaging machinery, such as shrink wrap machines and pallet jacks, to facilitate the packaging process.
Online Grocery Pickup Associate
Amazon-Charlotte, NC
January 2021 to February 2021
I packed bags with different everyday grocery products from frozen to chilled products and perishable and non-perishable products alongside health and beauty products and toiletries. Sales Associate
Aeropostale-Charlotte, NC
August 2020 to November 2020
I did go backs, cashier, tidied up the displays, folded clothes, cleaned dressing rooms and also greeted customers as they came in and told them about any deals we were having while having a friendly attitude. Cashier
Harris Teeter-Charlotte, NC
December 2019 to October 2020
I was a cashier mainly, but I also did other things such as bagging for other cashiers, customer service, self checkout, stocked beer and wine.
Tilly's Sales Associate
Tillys-Charlotte, NC
June 2019 to September 2019
I used to fold the clothes and make the displays look presentable, put in and also hand out orders for shoes and other items, cashier and restocked the shelves. Education
Certification in EKG technician
Central Piedmont Community College - Charlotte, NC August 2021 to December 2021
High school diploma or GED
Olympic High School - Charlotte, NC
August 2016 to June 2019
Skills
• Customer Service (1 year)
• Infant care (3 years)
• Medical terminology (2 years)
• Retail Sales (2 years)
• Heavy lifting (2 years)
• Customer support (1 year)
• Medical terminology
• Cashiering (2 years)
• Microsoft Excel (4 years)
• Warehouse experience (2 years)
• Retail sales
• Inside sales
• Customer service
• Sales (1 year)
• Guest services
• Cash handling
• Pallet jack (Less than 1 year)
• Microsoft Access
• Communication skills
• Merchandising
• Typing
• Computer networking
• Front desk
• Microsoft Office
• Hospitality (4 years)
• Driving
• Typing (2 years)
• Experience with children (3 years)
• Babysitting (5 years)
• Team management
• Windows (4 years)
• Cash Handling (2 years)
• Load & unload
• Childcare (3 years)
• Heavy lifting
• Front Desk (1 year)
• Merchandising (1 year)
• Smartsheet
• Data entry
• Guest Services (2 years)
• English
• Organizational Skills (3 years)
• Nannying (3 years)
• Stocking (1 year)
• Communication skills (8 years)
• Toddler Care (3 years)
• Cleaning (6 years)
• Hospitality
• Cash register
• Writing skills
• Sales
• Night Audit (1 year)
Certifications and Licenses
EKG Technician Certification
December 2021 to Present
Driver's License
December 2020 to October 2028
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