Customer service, Membership Coordinator, Accounting TL
Resume:
MONICA OGLE
********@*****.***
PROFESSIONAL SUMMARY
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker eager to secure an entry-level position. Offering excellent communication, reliability, dedication and team building skills.
WORK HISTORY
MEMBERSHIP COORDINATOR 9/14/2024 TO PRESENT
Greater Charlotte YMCA, Charlotte, NC
40 hours/week
oTraining and inspire team building
oEnsure sales and goals are meet
oRetaining members by building relationships and showing value of the YMCA
BILLIING CUSTOMER RESPRESENTATIVE 2/19/2023 to 3/20/24
Charter Communications, (Spectrum), Charlotte, NC
40 hours/week
oBuild relationships with our customers.
oProvided payment and account support.
oEducating customers about their product options, the value of products and upselling.
MEMBERSHIP SALES AND SERVICES 05/2022 to 09/14/2024
Greater Charlotte YMCA, Charlotte, NC
25-30 hours/week
oHelp achieved monthly sales goals by promoting product benefits and enrolling new members.
oResolved issues efficiently and enhanced member satisfaction ratings.
oAssessed member needs to determine and suggest relevant product solutions in alignment with client budgets and schedules.
CREW CHIEF/SERVER 08/2021 to 06/2022
IHOP, Charlotte, NC
30-35 hours/week
oTrained and supervised team members on key roles to maintain flexibility.
oManaged team according to company standards and compliance requirements.
oMaintained safety by implementing effective procedures regarding hazardous actions, materials and items.
TELLER 06/2019 to 08/2021
Sharefax Credit Union, Evendale, OH
25-30 hours/week
oAnswered member inquiries regarding account balances, transaction history, services charges and interest rates.
oLearned about member’s financial needs, established trust and optimized sales opportunities to set up the best account for their financial needs.
oMaintained friendly and professional member interactions in a timely manner.
MEMBERSHIP SALES 07/2018 to 12/2019
Greater Miami Valley YMCA, Fairfield, OH
8-16 hours/week
oHelped members navigate choices between services with support for questions such as terms, pricing and availability.
oAchieved monthly sales goals by promoting product benefits and enrolling new members.
oResolved issues efficiently and enhanced member satisfaction ratings.
IN STORE SHOPPER 09/2018 to 03/2019
Amazon: Prime Now LLC, Cincinnati, OH
4-20 hours/week
oTracked substitutions and informed customers of changes.
oPlaced completed orders in labeled, temperature-appropriate storage pending customer pick up.
oDemonstrated speed and accuracy in order item selection.
oProved successful working within tight deadlines and fast-paced atmosphere.
RETAIL KEYHOLDER-08/2017 to12/2017 ASSISTANT MANAGER 12/2017 to 04/2018
Torrid, Springdale, OH
30 hours/week
oUpheld company customer service standards to provide customers with outstanding service and friendly environment, also answering questions and/or handling complaints, if any.
oMaintained, cleaned and organized store to provide positive shopping experience for customers.
oTrained employees in suggested selling and merchandising techniques to obtain sales quotas.
CASHIER, CASHIER TEAM LEAD, ACCOUNTING LEAD, PTC, LOSS PREVENTION 08/1999 to 11/2017
Sam's Club, Springdale, OH
40 hours/week
oMaintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
oChecked and maintained cameras for store surveillance and walked clubs for any theft apprehensions and represented company in court
oLed opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
oReconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
oMaintained confidentiality of files, conversations and documents.
oAnswered questions about store policies and addressed member concerns.
oUtilized Microsoft Office when preparing reports/correspondence and presentations.
oSet interviews. Conducted orientations with continued training and yearly evaluations.
EDUCATION National Business College, 6871 Steger Drive, Cincinnati, Oh 45237
Associate Degree: Accounting and Business Management, 2012
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