Customer Service Food Handler

Jayla Manson

Email: **********@*****.***

Location: Houston, TX

Professional Summary

Energetic and personable restaurant professional with several years of experience in upscale and fast-paced dining environments. Skilled in providing exceptional customer service, handling high-volume shifts, and creating memorable guest experiences. TABC and Texas Food Handler certified with strong knowledge of proper liquor service and dining etiquette.

Certifications

• TABC (Texas Alcoholic Beverage Commission) Certified

• Texas Food Handler Certification / Liquor License

Skills

• Superior Customer Service

• Food & Beverage Knowledge

• Multitasking & Prioritization

• Order Accuracy & Attention to Detail

• Teamwork & Communication

• Cash Handling & POS Systems

• Problem Solving & Conflict Resolution

• Time Management & Efficiency

Experience

Server – Perry’s Steakhouse & Grille – Houston, TX

March 2022 – Present

- Delivered high-end dining service in a fine-dining steakhouse environment.

- Provided knowledgeable recommendations on wine pairings and menu selections.

- Maintained detailed attention to guest needs, dietary restrictions, and timing.

- Managed multiple tables with a calm and professional demeanor during high-volume hours.

- Received consistent positive feedback and earned regular repeat guests.

Server – Firebirds Wood Fired Grill – Indianapolis, IN

January 2020 – February 2022

- Provided friendly and efficient service in a fast-paced, upscale casual environment.

- Trained new servers and assisted with floor management during busy shifts.

- Handled customer concerns with professionalism and ensured satisfaction.

- Demonstrated strong multitasking and menu knowledge skills.

Server – North High Brewing – Indianapolis, IN

June 2018 – December 2019

- Maintained excellent service standards in a brewery and restaurant setting.

- Supported a team-oriented atmosphere and provided input for improving service flow.

- Promoted daily specials and events, contributing to increased guest engagement and return visits.

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