Front Desk Security Guard
Resume:
Ah'zana Joyce
Las Vegas, NV
***********@*****.***
Professional Summary
Enthusiastic, outgoing, individual looking for a great opportunity to be part of an excellent team; where I can demonstrate my soft skills and strong work ethic. Mechanical Abilities - able to comprehend with great common sense knowledge. Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Security Guard
Smart Security-Wichita, KS
October 2024 to December 2024
• Patrolled buildings
• experience in monitoring cameras
• Secured all exits
• ensured safety for workers and or residents
• deescalated conflicts
Amazon Fulfillment Associate
Amazon Warehouse-Wichita, KS
September 2024 to November 2024
• stowed and processed packages for customers under safety regulations
• staged packages in designated spots
• guided Amazon drivers to correct lanes and assisted in finding routes
• followed all guidelines and instructions from leads Front Desk Receptionist
Hyatt regency-Wichita, KS
April 2022 to May 2023
* Greeted guests at front desk and engaged in pleasant conversations while managing check in process
* Maintained organized and cleaned front office area to create professional and welcoming environment for visitors and employees.
* Managed high volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
* Answered multi-line phone system and transferred callers to appropriate department or staff member.
* Collected room deposits, fees, and payments.
* Enhanced customer satisfaction by providing efficient and professional front desk services.
* Maintained confidentiality of sensitive data to protect customer and business information. Security Guard
Staff Pro-Los Angeles, CA
November 2018 to February 2019
* Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority.
* Acted quickly during emergency situations to reduce opportunity for damage and injury.
* Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
* Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
* Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
* Reported suspicious activities and persons to law enforcement.
* Regulated vehicle and pedestrian traffic onto building grounds. Sales Associate
Goodwill Industries-Akron, OH
December 2017 to May 2018
* Organized racks and shelves to maintain store visual appeal, engage customers,and promote specific merchandise.
* Managed returns exchanges and refunds in accordance with store policy.
* Maintained calm demeanor and professionally managed issues in busy, high - stress situations.
* Prepared merchandise for sales floor by pricing or tagging.
* Rotated stock and restocked shelves to maintain product availability and store appearance.
* Solved customer challenges by offering relevant products and services.
* Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
* Maximized profitability with strategic upselling techniques during one -on- one interactions with clients at the point of purchase.
GSA
knotts Berry Farm-Buena Park, CA
May 2017 to July 2017
* Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
* Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
* Followed food safety and sanitation guidelines to prevent food-borne illnesses and promote customer health and safety.
* Managed cash register accurately, ensuring proper handling of transactions and tips.
* Pitched in with cleaning and closing tasks to keep restaurants running smoothly
* Practiced good time management to deliver customers’ prepared orders quickly and accurately.
* Explained menu items and suggested appropriate options for food allergy concerns.
* Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
Shift Manager
Fallas Paredes Department Store-Hemet, CA
January 2016 to February 2017
* Managed complaints from customers and received feedback
* Handled disciplinary actions as necessary.
* Trained all incoming staff members.
* Ensured smooth operation of fitting rooms, assisting customers with garment needs while maintaining orderliness.
* Tagged and prepared new merchandise for retail sales.
* Contributed to team sales goals through consistent achievement of personal targets and collaborative efforts with coworkers.
* Addressed customer inquiries promptly, offering informed recommendations based on their preferences and needs.
* Assigned staff members to shifts
* worked stations based on capabilities
* Ensured all employees were in compliance with store policies and procedures. Education
High school
Betty Gibbel Regional Learning Center - San Jacinto, CA January 2016 to May 2016
Skills
• Cash handling
• Continuous improvement
• Front desk
• Retail sales
• Computer skills
• Office experience
• Packaging
• Microsoft Excel
• Microsoft Word
• Sales
• Phone etiquette
• Microsoft Office
• Customer service
• Basic math
• Math
• Hotel experience (1 year)
• Assembly
• Guest services
• Data entry
• Communication skills
• Windows
• Customer Service (1 year)
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