Unit Secretary Medical Records

Carrington Pugh

470-***-**** • ********@*****.*** • Lithia Springs, GA 30122

Organized Unit Secretary with background in managing patient records, coordinating medical staff schedules and handling administrative duties. Proficient at multi-tasking in fast-paced environments while maintaining strong attention to accuracy and confidentiality. Strong interpersonal skills, ability to work as part of a team and provide high quality patient service consistently demonstrated.

Summary

Skills • Phone reception

• Team collaboration

• Medical terminology proficiency

• Electronic health records

• Appointment scheduling

• Medical records management

01/2025 - Current

Unit Secretary/ Medical Records Assistant, Douglasville Nursing And Rehabilitation, Douglasville, GA

01/2024 - 12/2024

Unit Secretary, Sage Health, Mobile, AL

08/2020 - 08/2023

Customer Service Representative, Alorica, Saraland, AL Experience

Facilitate administrative tasks for nursing staff, including scheduling appointments and ordering supplies.

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• Collect, file, scan, and retrieve confidential patient information.

• Ensure accuracy of patient records and medical histories within hospital computer system.

• Obtain discharge summaries from nursing staff or physicians prior to patient release. Process physician orders ensuring accuracy of documentation prior to submission for approval.

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• Manage telephone communications, routing calls to relevant personnel or departments.

• Responded professionally to phone calls from patients and healthcare personnel.

• Handled admissions, discharges, and transfers documentation through EHR system.

• Confirmed insurance coverage for incoming patients efficiently.

• Assisted visitors in nursing unit with a friendly greeting.

• Answered customer inquiries via phone, email, and chat.

• Provided excellent customer service to resolve customer complaints in a timely manner. Maintained detailed records of customer interactions, transactions and comments for future reference.

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Expected in 06/2026

Associates, Engineering And Technology Concentration in Medical Technology And Healthcare Systems

DeVry University, Online

Education

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