AMY
PARKER
***************@*****.***
Bessemer, AL 35023
Dynamic professional with a proven track record at Domino's Pizza, excelling in customer service and conflict resolution. Leveraging active listening and critical thinking skills, I fostered loyalty through empathetic complaint resolution. As a Teacher, I enhanced student engagement and maintained clear communication with parents, ensuring a supportive educational environment.
PROFESSIONAL SUMMARY
SKILLS
• Customer service
• Active listening
• Critical thinking
• Data entry
University of Alabama At
Birmingham
Birmingham, AL • 05/2010
Master of Arts: Elementary
Education
EDUCATION
Domino's Pizza - Customer Service Representative
Hueytown, AL • 08/2024 - Current
Jefferson County Board Of Education - Teacher
Birmingham, AL • 08/1999 - 05/2025
WORK HISTORY
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
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Responded to customer requests for products, services, and company information.
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Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
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Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
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Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
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Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
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