Customer Service Insurance Account
Resume:
ERIC JACKSON
Schenectady, NY *****
518-***-**** - *********@*****.***
Professional Summary
Professional with experience in assessing and evaluating complex information. Skilled in critical analysis, problem-solving, and decision-making. Strong focus on team collaboration and achieving results. Adaptable with expertise in attention to detail, accuracy, and high degree of reliability.
Work History
06/2024 to 12/2024
Unemployment Insurance Account Examiner
New York Department of Labor – Albany, NY
Engaging in a variety of accounting activities, adjust employers' tax accounts and answer employers' inquiries regarding overpayment, underpayment, and tax rates assigned
Participated in ongoing professional development opportunities to stay current on industry changes and maintain expertise in the field.
Provided clear explanations of decisions made during examinations, enhancing transparency between applicants and organization.
Contributed positively to organizational reputation by consistently demonstrating professionalism, integrity, and expertise in the role of Examiner.
11/2022 to 06/2024
Information Desk Clerk
Sunnyview Rehabilitation Hospital – Schenectady, NY
Resolved customer problems and complaints
Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments
Collected and distributed messages to team members and managers to support open communication and high customer service
Managed approximately 30 incoming calls, emails and faxes per day from customers
04/2022 to 08/2023
Clerk Processor
Educational Vistas – Colonie, NY
Supporting clerical assistance in the development, administration, scoring and analysis of all assessment types Educational Vistas Grade K-9 ELA & Math, Science Assessments and sets of 'K-8 Pre and Post Assessments for ELA & Math Science.'
Additionally was a driver picking up and dropping off tests for EV scoring all throughout New York State
03/2021 to 11/2022
Driver
Care For You – Schenectady, NY
Picking up and dropping passengers off to Medical appointments
Followed all relevant traffic laws and safety regulations
Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
Upheld high standards of professionalism and discretion when working with high-value clients
Utilized GPS and other navigation tools to plan routes and stay on schedule
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Achieved safe driving records by consistently following traffic rules and regulations.
Delivered goods and products to customer on time and in excellent condition.
Followed all relevant traffic laws and safety regulations.
10/2016 to 03/2021
Marketing Agent East Coast Driver
Enterprise Holdings – NorthEast
Maintain car lot by checking in new cars entering lot
Preparing cars to be transported by trucks to different regions all over the country
Transporting lease and sold cars to car dealerships, auction lots and body shops all over capital region
Acquired, developed, and frequently serviced over 50 new accounts.
05/2016 to 10/2016
Front Desk
YMCA
Responsible for providing daily services to all members and program participants
Accurately input new membership sales, renewals and programs into the computer
May assist in training new staff
06/2015 to 11/2015
Transit Driver
Best Cleaners
Sorted cleaned finished clothes from cleaning machines to hang to proper stores
Accomplishments no accidents
Skills Used customer service driving skills to and from offices, checking fluid levels
03/2010 to 05/2012
Cable Supervisor/Lead Sales Administrator
Time Warner
Interpreted and communicated work procedures and company policies staff
Reviewed and checked work of subordinates such as reports, records, and applications for accuracy and content and corrected
Education
Bachelor of Arts: Business Administration
Stockton University - Pomona, NJ
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