Customer Service Experience
Resume:
Adam Dahlke
San Antonio, TX *****
*******@*****.***
Work Experience
Customer Solutions
Charter Communications-San Antonio, TX
March 2025 to Present
Spearheaded customer retention efforts by applying effective save tactics, reducing churn and increasing customer satisfaction.
Utilized strong sales techniques to upsell and cross-sell services, consistently exceeding monthly targets. Demonstrated excellent interpersonal and communication skills to de-escalate concerns and build long- term client relationships.
Conducted retention calls and meetings via Webex, ensuring a professional and efficient virtual customer experience.
Collaborated with cross-functional teams to resolve customer issues quickly, contributing to higher retention and loyalty rates.
Assistant Manager
Dollar Tree-San Antonio, TX
December 2023 to December 2024
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
• Implemented new scheduling system that optimized staff allocation and reduced labor costs by XX%
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
Digital Photo Editor and Printer
Baldwin Photography
March 2018 to April 2020
• Executed meticulous photo retouching to enhance image quality and achieve desired artistic effects.
• Applied precise color correction techniques to ensure visual consistency and accuracy across projects.
• Coordinated print production processes to deliver high-quality materials that met project specifications.
• Performed advanced image manipulation to create visually compelling designs that captured client visions.
Operations Manager
SAM’S STUDIO
January 2008 to January 2017
· Maintain operations with studio; manage photo development, processes and production staff; review, customize and correct all photos for quality results
· Develop new processes and procedures to streamline business
· Setup and maintain online company store; increased sales through online purchases; upload all photos to website for purchase by customers
· Maintain all equipment, printers and computers; make purchasing decisions for equipment Accounts Receivable
CESA EQUIPMENT
January 2003 to January 2008
• Processed invoices efficiently to ensure timely payments and maintain accurate financial records.
• Compiled and analyzed financial reports to provide insights and support strategic decision-making. Education
Diploma
Lanier High School-Austin, TX
January 1992 to December 1996
Skills
• Customer Service
• Outlook
• Troubleshooting
• Photography
• Purchasing
• Invoicing
• Quick Learner
• Digital
• Excellent People skills
• MS Office
• Webex
• Auto Delivery
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