Customer Service Agent
Resume:
Brenda Dorsey
Omaha, NE *****
*************@*****.***
Based on my experience working various positions I will bring great expectations to your company that will allow me to use my skills.
Work Experience
Customer Service Agent
GAT Airlines contract United Airlines - Omaha, NE
September 2022 to Present
Assist customer's checking in using the Kiosk to print boarding passes and bag tags for flights. Provide excellent customer service in a friendly manner if customer's need assistant checking in bags and/or boarding passes.
Responsible operating wheel chair if customer assist by pushing them from ticket counter to the gate area to board aircraft.
Assist in the baggage office to make claims if bags are delayed or bags has not arrived. Set up delivery for customer's bags or customer's would like to pick up bags when arrive this depends upon customer's request.
Custodian
Omaha Airport Authority - Omaha, NE
May 2022 to September 2022
Perform cleaning duties vacuuming carpet, dusting, cleaning public restrooms, elevators, and administrative offices. Collect and dispose of trash in compacting dumpsters. Assist airport patrons by answering questions and directing them to correct location. Communicates through the use of company radio equipment.
Kitchen Assistant
Douglas County School District 1 - Omaha, NE
August 2020 to May 2022
Assisting with the preparation and serving of quality meals to students and staff, cleaning and sanitation of equipment, rotating food stock and supplies, and providing superior customer service. Prep food for breakfast and lunch on a daily basis. Serve breakfast and lunch to students. Wipe down tables and seats in the cafeteria on a daily basis. Prep food for the next day for breakfast. Environmental Services
CHI Health (Immanuel Hospital) - Omaha, NE
May 2018 to June 2020
• Clean patient rooms that were discharged.
• Wipe down beds, furniture, and equipment with disinfect solution.
• Wipe floors with floor cleaning solution.
• Empty and replace trash bags and linen bags as needed.
• Remove food trays.
• Assist in other areas as needed.
Behavioral Health Specialist
Eastern Nebraska Community Action Partnership - Omaha, NE March 2005 to April 2017
• Responsible for Intakes filling out paperwork for new/existing clients.
• Filed all correspondence for Current files, US Probation, US Pre Trial, Discharged files, and Inactive files.
• Purged records in accordance within the Agency policy.
• Called clients to remind them of their appointments.
• Took payments with cash or credit cards to pay on client accounts.
• Assisted with Dr. Young (Psychiatrist).
• Set appointments for clients to see Dr. Young.
• Handled difficult clients and importance of confidentiality interacting with clients who have Behavioral Health challenges.
• Managed clients for process of application for medication through Patient Assistance Program for free medication.
Family Development Services (FDS) Food Pantry Coordinator
• Data Entry update all services provided for customer's on a daily basis in the computer system.
• Filed correspondence into customer's files.
• Assisted in other areas as assigned.
• Organized and taken the lead on managing this program.
• Created a book to track customers who assisted in the food pantry program and updated information on Excel spreadsheet.
• Signed families up for various programs: Food Pantry, Thanksgiving baskets, Christmas baskets, Toys for Tots, and Back to School giveaways.
Receptionist
• Greeted clients in person.
• Answered multi-line telephone system directed calls to appropriate location.
• Schedules appointment for taxes.
• Made copies for Board of Director's meetings.
• Sorted and distribute incoming mail and operated postage meter for outgoing mail.
• Assisted in the record area sorting and filing paperwork.
• Created my very own filing system.
• Assist in the Accounting area using General Ledger accounts. Place checks to client bills and placing in correct accounts.
Education
Clerk Typist Certificate in Clerical
Metro Community College - Omaha, NE
March 1982 to March 1984
High school diploma or GED
Technical High School - Omaha
September 1975 to June 1978
Skills
• Receptionist
• Scheduling
• Microsoft Excel
• Data Entry
• Filing
• Outlook
• Cash Handling
• Excel
• Organizational Skills
• Office Administration
• Environmental Services
• Behavioral Health
• 10 Key Data Entry
• Oracle
• Hospital Experience
• Social work
• Case Management
• Kitchen Experience
• Group Therapy
• Documentation review
• Addiction Counseling
• Mental Health Counseling
• Medical Records
• Motivational Interviewing
• Microsoft Outlook
• Communication skills
• Customer service
• Microsoft Office
• Operating cash drawers
• People person
• Oracle
• Program management
• Documentation review
• Social work
• Fair Housing regulations
• Leadership
• Customer service
• Windows
• Typing
• Cash register
• Clerical experience
• Front desk
Certifications and Licenses
CPR Certification
Driver's License
Additional Information
Computer experience (Word, Windows, Excel, Versatile, and Oracle), Data Entry skills, Customer Service skills, Communication skills, Telephone skills, Math skills (like working with numbers), 10- key calculator, Dependable, good Penmanship, Attention to detail, Meet deadlines, Positive attitude, Motivated, various Office experience, Quick learner, Work with the public, Cash handling, and Good listener.
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