Business Development Case Manager

Kayla Quinlan

Result-driven Professional ● B.A.

417-***-**** **********@*****.*** Buckner, MO LinkedIn URL

PROFESSIONAL SUMMARY

Highly motivated and result-driven professional with integrity and a proven ability to work independently and efficiently in virtual environments. Skilled in task management, communication, and completing projects remotely, ensuring productivity and collaboration across distributed teams. Delivers high-quality work while maintaining flexibility and adaptability. Committed to meeting deadlines, providing exceptional service, and driving success through leveraging technology, time management, and problem-solving skills.

AREAS OF EXPERTISE

PROFESSIONAL SKILLS

Project Management Sales & Business Development Customer Relationship Management (CRM) Budgeting Process Improvement Communication Time Management Adaptability Team Collaboration Conflict Resolution Critical Thinking

TECHNICAL SKILLS

Microsoft Office Suite (Excel, Word, PowerPoint) Google Workspace (Docs, Sheets, Slides) CRM Software (Salesforce) Virtual Collaboration Tools Cloud-Based File Sharing

PROFESSIONAL EXPERIENCE

Clinical Case Manager, Rediscover Mental Health Lees Summit, MO November 2023 – Present

Experienced in providing therapeutic case management services to individuals with severe and persistent mental illness and/or substance use disorders, ensuring they receive the support needed to live successfully within the community.

Improved my team’s productivity by approximately 25% and exceeded company expectations in 90% of the Companies KPI areas of productivity within the first six months of hire.

Successfully assisted clients in meeting their treatment goals and implementing more treatment goals to further improve the client’s quality of life.

Effectively manage caseloads of 25-30 clients and facilitating client progress toward long-term goals, including symptom management, employment, and independent living, through personalized care planning.

Banker, Central Bank Buckner, MO October 2023 – November 2023

Dedicated banking professional with expertise in providing exceptional financial services, assisting clients with transactions, loans, and account management.

Skilled in building strong customer relationships, identifying financial needs, and offering tailored banking solutions.

Efficient and accurate handling of cash management, account reconciliation, and compliance with banking regulations to ensure accuracy and security.

Confidently maintain professional customer service in a high demand atmosphere while serving over 100 clients a day.

Project Manager and Business Manager, Spartan Construction Systems Gladstone, MO August 2020 – October 2023

Experienced in managing multiple remodel projects, ensuring efficiency, quality, and client satisfaction. Skilled in overseeing social media presence and advertising, leveraging digital platforms to enhance brand visibility and attract potential clients.

Project managed construction process, performing financial projects and cost calculations, preparing work schedules, and liaising between contractors, subcontractors, vendors, and suppliers to drive on-time and on-budget milestone attainment.

Manage projects ranging in size from $12K to $1M on timelines of 5 weeks to 2.5 years, coordinating the teams of 4-10 staff.

Increased productivity of employees by 33% through introducing incentives and increasing accountability of employees on jobsites.

Customer Service and Childcare Specialist, YMCA Cassville, MO June 2017 – July 2018

Experienced in clerical operations and childcare management, handling registrations, payments, and member concerns with professionalism. Managed a safe and engaging childcare area, ensuring a positive experience for children and families.

Collaborated with management, group facilitators, and members to create a fun and welcoming gym experience.

Increased member retention by reaching out to inactive members, resolving billing and other member grievances, and creating a safe space for members to voice their wants and needs.

Provided exceptional customer service to 60+ members per day, processing transactions and providing financial logistical support.

Admissions Advisor, NAU Independence, MO August 2013 – November 2014

Skilled in guiding and proving ongoing support to prospective and returning students through the enrollment process, as well as ensuring fulfilling academic experience. Work closely with financial and academic advisors to facilitate student success.

Facilitated the accurate and timely development of over 150 new student profiles per week to enable enrollment outreach.

Advised 10-30 students per day in-person, as well as dozens over email, empowering them with the knowledge and capability to understand academic legislation and degree requirements to make informed decisions to their own academic benefit.

Provided 1-on-1 student support to facilitate strategic course selection, class enrollment, financial aid applications, and more.

Community Support Specialist, Pathways Behavioral Health Lexington April 2013 – August 2013

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Managed a caseload of 15 clients, leading client project operations from intake and requirements definition to service delivery and completion

Implemented Tx plans to provide suitable housing resources for homeless individuals, substance abuse treatment, and assist in accessing other community resources.

Research and provide clients with helpful community resources available to them to better their quality of life.

EDUCATION

B.A., University of Missouri, Kansas City, MO

A.A., Crowder College, Cassville, MO

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