Customer Service Administrative Support
Resume:
Ayesha Tahir
**************@*****.***
Bowmanville, Ontario
SUMMARY
A motivated and dedicated professional with a meticulous approach to tasks, experienced in client interaction and problem solving in fast-paced environments. Proven ability to work well under pressure, manage multiple tasks, prioritize responsibilities, and adapt to changing situations. Possessing strong communication skills and a commitment to maintaining positive relationships. Familiar with Microsoft Word, Excel and Outlook.
WORK EXPERIENCE
Customer Service & Operations Support Agent - Intersys Ltd. (October 2024 – January 2025)
-Provided broad administrative support and ensured high-quality customer service by resolving issues promptly and professionally.
-Handled and tracked customer inquiries across phone, email, and in-person channels, ensuring timely and accurate responses.
-Managed documentation related to services and clients, with careful attention to confidentiality and safety protocols.
-Supported a high-volume work environment with strong multitasking, organization, and attention to detail.
-Worked collaboratively to address customer concerns and uphold company procedures, reinforcing effective teamwork.
-Facilitated reservations and scheduling, maintaining accuracy and efficiency in day-to-day operations.
Administrative Support Assistant - Rigelonic Pvt. Ltd (May 2023 – September 2024)
-Provided administrative support by engaging with customers across social media platforms, responding to inquiries, and delivering information in line with customer service standards.
-Managed customer interactions, including appointment bookings, demonstrating strong decision-making and problem-solving skills to support smooth administrative operations.
-Scheduled virtual and in-person meetings, greeted clients, and maintained organized communication channels, leveraging computer proficiency to enhance workflow.
-Monitored trends, processed updates, reconciled daily reports, and engaged with customers to gather valuable insights for administrative reporting and data management.
-Assisted in coordinating employee engagement initiatives, fostering a positive and collaborative team culture.
-Applied conflict resolution and active listening skills to address customer feedback, ensuring responses reflected company values and strengthened external relationships.
-Communicated effectively with internal and external stakeholders to resolve issues, showcasing strong interpersonal and administrative problem-solving abilities.
EDUCATION
- Foundations of Project Management - Google
- High School Diploma
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