Customer Service Legal Assistant

CARMEN

ESTRADA 707-***-**** **********@***.***

Santa Rosa, CA

SUMMARY: Re-entering workforce and looking forward to a new career.

MS Word

Adobe

Receptionist skill

Legal Assistant background

Multi-line switchboard

Bilingual English Spanish

Communication and organizational skills

Peritoneal Dialysis Treatment

EXPERIENCE

Santa Rosa Behavioral Healthcare Hospital (formerly Aurora) Santa Rosa, CA April 25, 2022-June 2025

Receptionist

Provide excellent customer service in answering and directing calls to patients Units and treatment teams.

Provide excellent service to nursing staff as needed in the Business Office.

Obtaining new patient information packets from A/R department, including patients valuables for safekeeping.

Creating charts for the Business Office.

Provide mailing service to departments as requested.

Scanning TAR, treatment authorizations, insurance correspondence.

Greet visitors for patients and hospital staff.

Receive patients property and distribute to patient units via MHW/nurses.

Distribute meal tickets to hospital staff when requested. Safeway

Petaluma, CA Mar 2021-April 2022

Cashier

Personal Caregiver

Joe M. Estrada – Father (Deceased) Petaluma, CA Oct 2018-Jan 2020

Assisted with activities of daily living such as medication administration and personal hygiene.

Coordinated with doctors and registered nurses to develop care plans.

Scheduled doctor office and telephone appointments.

Laundered clothing and bedding and changed linens twice per week to prevent spread of infection.

Transported my father to locations such as medical appointments, personal care appointments and restaurants to maintain social connections and meet medical needs.

Give peritoneal dialysis treatments nightly and daily as prescribed by Nephrologist.

Maintain and order dialysis treatment supplies.

Monitored his progress to report necessary changes.

Ambulated with safe and effective strategies around home, public and medical locations with supportive care and attention to personal needs and requirement.

Planned and prepared nutritious meals and snacks to meet diet restrictions.

Performed light housekeeping duties such as, sanitize dialysis machine, sweeping floors and sanitizing surfaces.

Legal Assistant

Federal Public Defender San Francisco, CA Apr 2001-Oct 2018

Arranged for delivery or by mail of legal documents and correspondence to clients, witnesses and court officials.

Remained highly organized and detail-oriented while working on several cases simultaneously.

Composed and typed routine letters of correspondence.

Displayed superior confidentiality in all mail, telephone and in person communications.

Organized legal memoranda and client correspondence.

Diligently performed administrative tasks, including answering phones, greeting clients, scheduling office, County Jails, and Prison appointments and visits for attorneys and legal team and travel arrangements for attorneys.

Observed strict privacy laws to prevent information breaches and protect client data.

Provided all types of clerical support such as revising pleadings and correspondence.

Managed consents to change attorney for high-volume transfers.

Submitted Electronic filings of pleadings and required paperwork with court clerk according to strict deadlines.

Use of MS Word to produce pleadings and correspondence.

Spanish and English Interpreter during intake, attorney-client interviews and telephone conversations between client and attorney.

Translate correspondence English/Spanish.

Assisted in Reception Desk coverage. Directed incoming calls to appropriate staff members and greeted public.

Managed communication with courts regarding status of petitions and granted orders.

Redacted confidential information from legal documents as required.

Coordinated subpoena services and other day-to-day support activities for legal office. EDUCATION AND TRAINING

Legal Secretary

Empire College Santa Rosa, CA

Peritoneal Dialysis

Fresenius Kidney Care Petaluma, CA

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