Customer Service Supply Chain

ROSA BUENO

****************@*****.*** 909-***-**** Moreno Valley, CA 9250

Summary

Detail-oriented and reliable professional with over 6 years of combined experience in warehouse operations, customer service, and clinical office support. Skilled in managing inventory and logistics, while also providing compassionate patient care and efficient administrative assistance in clinical settings. Experienced in training staff, handling patient intake, maintaining accurate records, and communicating effectively with healthcare teams and customers. Adept at multitasking and problem-solving in fast-paced environments. Seeking to leverage my diverse background to contribute to a healthcare team focused on quality care, operational efficiency, and positive patient experiences.

Skills

Bilingual: Spanish / English

Strong interpersonal and communication skills, including patient interaction Knowledge of medical terminology and healthcare office procedures Patient intake and appointment scheduling experience Data entry, documentation, and maintaining accurate electronic health records (EHR) Highly trustworthy and dependable

Excellent organizational and multitasking abilities Self-motivated and goal-oriented

Quick learner, eager to take on new tasks

Inventory management and supply chain knowledge

Experienced trainer and team leader

Proficient in Microsoft Office (Word, Excel, Outlook) and basic healthcare software Certified in operating various warehouse machinery Typing speed: 50 WPM

Adaptable and able to work effectively under pressure Experience

Armada Staffing – Rialto, CA

Customer Service Representative

May 2020 – March 2022

-Assisted job seekers by identifying employment opportunities that matched their skills, experience, and career goals.

-Responded to customer inquiries and resolved complaints in a timely and professional manner to ensure high satisfaction levels.

-Provided administrative support for staffing operations, including recruitment, interview scheduling, and performance tracking.

-Maintained accurate records and prepared staffing reports for internal use and compliance purposes.

-Ensured company compliance with local, state, and federal employment regulations.

-Utilized a typing speed of 45 WPM to efficiently document candidate information and update databases.

-Delivered personalized support and solutions to a diverse range of clients, demonstrating strong interpersonal and problem-solving skills. Medline – Rialto, CA

Warehouse Associate

January 2018 – November 2021

-Accurately processed and fulfilled high-volume hospital and clinical supply orders, ensuring compliance with medical inventory standards.

-Verified product codes, expiration dates, and shipment accuracy to maintain quality control and patient safety

Certified and proficient in operating warehouse equipment (e.g., forklifts, pallet jacks, RF scanners), maintaining a strong safety record.

-Handpicked for lead training program; learned to coordinate shift operations, prioritize workloads, and resolve issues in real-time.

-Trained and mentored 10+ new employees, helping them understand SOPs, productivity goals, and safety procedures.

-Maintained organized records of outbound shipments and collaborated with customer service teams to resolve order discrepancies.

-Gained familiarity with hospital inventory systems and medical products, enhancing my understanding of healthcare logistics.

-Recognized by supervisors for reliability, attention to detail, and teamwork in a deadline-driven environment.

Target Corporation – Rialto, CA

Warehouse Associate / Trainer / Supply Chain Support March 2022 – Present

-Trained and mentored new hires, providing hands-on guidance and clear instructions to ensure accuracy, safety, and efficiency in daily tasks.

-Recognized by management for reliability, adaptability, and willingness to learn and take on new responsibilities across departments.

-Supported supply chain operations by generating reports on inventory levels, order fulfillment, and transportation efficiency.

-Processed and tracked customer orders, verifying correct quantities, item specifications, and shipment timelines.

-Assisted with loading and unloading goods, ensuring proper handling to minimize damage and maintain product quality.

-Communicated inventory, shipping, and storage issues with supervisors to resolve problems quickly and maintain workflow continuity.

-Ensured packaging, labeling, and documentation met company standards and customer requirements for outgoing shipments

Education and Training

March Mountain High School Moreno Valley, CA

High School Diploma

05/2015

Medical Terminology

First Responder

GPA: 3.60

Platt College — Riverside, CA

Diploma / Associate of Science Medical Administration May 2024-

Medical Terminology

Anatomy & Physiology

Clinical Procedures

Certifications

CPR/BLS – American Heart Association

Leadership Experience

During my time at Platt College and throughout my job experiences, I demonstrated strong leadership by taking initiative in both classroom and clinical settings. I led group assignments and clinical simulations, ensuring my team followed proper procedures and completed tasks efficiently. I also participated in organizing health events, where I helped manage patient intake and assisted with coordination efforts. These experiences strengthened my ability to lead with confidence, communicate effectively, and maintain professionalism in fast-paced healthcare environments. References

Available upon request

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