Employee Relations Business Partner

Veronica Owens

Glendale, AZ ***** 602-***-**** *******@*****.***

Professional Summary

Seasoned Employee Relations Leader with over 15 years of experience managing complex workplace issues across global workforces. Demonstrated success in conducting investigations, coaching leaders, managing performance concerns, and implementing scalable HR solutions in alignment with legal and organizational frameworks. Trusted advisor with a strong ability to influence, analyze data trends, and drive continuous improvement in HR operations. Proficient in Oracle, Workday, and HR Acuity. Adept at navigating ambiguity, fostering cross-functional collaboration, and mentoring HR teams. Core Competencies

• Employee & Labor Relations

• Workplace Investigations & Documentation

• Policy Compliance (FMLA, ADA, NLRA, etc.)

• Coaching & Leadership Advising

• Performance & Conduct Management

• Data Analysis & HR Reporting

• HR Process Optimization

• Cross-functional Collaboration (Legal, HR, Business Leaders)

• Global Workforce Strategy (US, UK, AUS, Canada, India) Professional Experience

• Director, People & Culture

Mosaic Consulting Group – Remote Aug 2024 – Feb 2025

• • Coached business leaders on employee performance, accommodations, and terminations aligned with company policy and values.

• • Conducted time-sensitive investigations utilizing structured planning and interviewing techniques, with thorough documentation.

• • Collaborated with Legal, HR partners, and executives to build trust and maintain compliance with organizational policies.

• • Translated business objectives into HR solutions, improving consistency in performance management and workplace expectations.

• • Championed data-driven decision-making by identifying ER trends and recommending scalable process improvements.

• Director, Human Resources

Project Genetics (acquired by Mosaic) – Remote May 2023 – Aug 2024

• • Managed employee relations during post-acquisition transition for teams across five countries.

• • Partnered with Legal and HR to review policy violations, address employee concerns, and guide complex terminations.

• • Led the creation and implementation of updated HR policies to ensure global compliance and consistency.

• Talent & Culture Business Partner

Fullscript – Remote Jan 2022 – Nov 2023

• • Advised leaders on PIPs, low performance, and team restructuring with sensitivity to business needs.

• • Led conflict resolution and coaching initiatives for a 800+ employee population.

• • Developed manager training sessions to empower decision-making and build employee trust.

• Executive HR Business Partner

Banner Health – Phoenix, AZ Jan 2015 – Jan 2022

• • Conducted high-volume workplace investigations across multiple hospitals and service lines.

• • Coached department leaders on managing employee behavior, performance trends, and conflict de-escalation.

• • Implemented temporary HR policy updates in response to COVID-19 mandates, balancing compliance and employee needs.

• Regional HR Business Partner

Sonora Quest / Laboratory Sciences of Arizona – Phoenix, AZ 2015 – Jan 2021

• • Supported HR functions for 1,500 employees across five states, managing investigations and employee complaints.

• • Implemented proactive solutions to address workplace concerns before escalation.

• • Partnered with analytics teams to monitor ER metrics and recommend action plans.

Education & Certifications

Bachelor of Science – Business Management

Pace University – White Plains, NY

HR Management Certification

Pace University

Technical Skills

• HRIS & ER Tools: Oracle, Workday, ADP, UKG Pro, BambooHR, HR Acuity, iSight, Resolver

• ATS: Taleo, PeopleSoft, iCIMS

• Reporting Tools: Excel (pivot tables, xlookup, charts), Smartsheet, NetSuite

• Productivity: Google Workspace, Microsoft Office

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