Customer Service Senior Buyer
Resume:
Janet Jasven
**** * ********* ******, *****, ID *3651
Cell 510-***-****
*********@*********.***
SUMMARY
An efficient, confident, highly self-motivated, detail oriented person with the ability to work in a fast paced, dynamic environment, capable of performing a myriad of functions, which include Government procurement, purchasing, planning, administration, sales (inside and outside), customer service (phone and customer facing), export, import, with excellent communication (written and verbal) skills, strong research capabilities, capable of multi-tasking and setting own priorities. Strong ERP knowledge, along with implementation, upgrade and maintenance experience for PeopleSoft, Oracle and SAP. Have trained and mentored personnel in all departments on various ERP systems functions (e.g. Purchasing, Finance, Accounting, Shipping/Receiving, OEM, NPI, MRO, HR, Facilities, IT, Engineering, Operations, Safety, Marketing and Sales), written training manuals, and have written and implemented new processes and procedures. NOTE: I RETIRED IN AUGUST 2015, AND STARTED REMOTE WORK IN 2021 EXPERIENCE
SIGHTLINE APPLICATIONS, Remote Senior Buyer (Temp Contractor) 10/2022 – 1/2023
• Create Purchase Orders in SOS Database, update PO with sales order #, Tracking #
• Update database with count sheets for inventory, update location/bin data
• Run open order reports, update ship dates, contact vendors for lead times
• Worked on Special Projects, (e.g. Scrub AML, update COO, ROHS, lead times, spec sheets)
• Enter Sales Service Orders
• Work with suppliers, research hard to find, long lead time, obsolete and EOL parts MARYLAND DIVISION OF UNEMPLOYMENT, Remote, Customer Service/Claims Rep - Contractor 3/2021 – 11/2021
• Help customers maneuver through the Maryland unemployment database with their unemployment claims
• Work on back-office claims for Fraud, Proof of Employment and Proof of Income
• Escalate issues to other departments if further help and/or adjudication is needed
• Create work tickets in their SNOW (Service Now) database ORBOTECH, San Jose, CA – Senior Buyer – Contractor 1/2015 – 7/2015
• Check requisition system several times a day for MRP releases
• Request RFQ/RFP’s, update lead times and maintain supplier records in Oracle
• Create Purchase Orders per MRP or Engineering or Field Service requisitions
• Return rework units per MRB, maintain log of discrepant parts returned or scraped
• Work with engineering on part changes, EOL/Obsolete Issues via Agile ECO/DCO/MCO process
• Run purchase past due reports to ensure dock dates are met, run open order reports, pull in, push out, reschedule, cancel orders as needed
• Work with Finance/Accounting, Shipping-Receiving and Supplier to ensure orders received in a timely manner for scorecard purposes, and resolve any accounting issues that arise
• Work closely with suppliers to build rapport and maintain open communication, set up weekly/monthly con calls, meetings PALO ALTO RESEARCH CENTER (PARC), Palo Alto, CA – Senior Buyer – Contractor 7/2013 – 12/2014
• Run Open Order Report weekly to ensure on time delivery, check requisition system daily for releases
• Process Commercial and Government Orders, following Government compliance procedures, for Research & Development
• Create Service Agreements for various departments (e.g. IT, Facilities, EH&S, Bulk and Cylinder Gases)
• Ensure current Certificate of Liability Insurance & W9 on file
• Work with the Legal Department for IP, compliance issues
• Maintain Purchase Order Log to list PO information, date PO sent, date PO confirmed, order confirmation, cost savings or increases, and any other pertinent data
• Update EH&S Department MSDS information spread sheet with current listings for all chemical orders entering the building(s)
• Work with Finance/Accounting, Shipping-Receiving, and Supplier to ensure orders received in a timely manner for scorecard purposes MORPHO DETECTION, INC., Newark, CA – Senior Buyer Planner – Contractor 2/2012 - 2/2013
• Run weekly Prophet Reports to confirm demand to buy new units and/or send out rework units for repair to support Global Field Service, update data on critical parts list to ensure global stock levels maintained
• Run Open Order Report weekly to ensure on time delivery, and maintain updated dock dates in Oracle
• Cut work orders and create POs for rework on units by internal Lab, and external rework by suppliers
• Create Flash orders to have stock pulled and shipped to Suppliers
• Create orders and/or POs to pull components/parts as needed by Engineering and Lab
• Maintain Supplier Scorecard, Monthly Failure Analysis Reports, Scrap Reports
• Update Country of Origin in Oracle of all manufactured goods, in keeping with compliance for ISO and Government customers (e.g. TSA, CATSA, etc.); along with NDA (Non-Disclosure Agreements) as required
• Maintain Supplier Quotes, Sole Source Records, Cost Compliance, etc., in Oracle, for monthly compliance audits
• Work with engineering on EOL/Obsolete Issues via Agile ECO/REA process
• Maintain records for RMA/RTV items, back order reports
• Work with Finance/Accounting, Shipping-Receiving, and Supplier to ensure orders received in a timely manner for scorecard purposes APPLIED ENGINEERING, San Jose, CA- Senior Buyer/Planner 11/2009 - 7/2011
• Run weekly MRP reports for manufacturing/production, enter work orders, run backorder/shortage report; run work order short report, planned purchase report, purchase order exception reports
• Enter work orders and allocate back to customer sales orders to drive demand
• Purchase for MRP as well as MRO nonproduction items (e.g. floor stock, stock room, janitorial, packaging supplies, clean room, raw material, tooling), IT Equipment/Software/Hardware, Cabling Infrastructure equipment, Capital Equipment, Services, Maintenance Agreements, support and purchase for in house Machine Shop, maintain monthly PO for tools to ensure budget not exceeded, process outside service orders
• Run daily purchase past due reports to ensure dock dates are met and run open order reports, pull in, push out, reschedule, cancel orders as needed
• Update ERP System part maintenance and vendor maintenance, ensure NDA (Non-Disclosure Agreements) on file
• Member CCB, active participant in DCN process, member NPI
• Work with Finance/Accounting, Shipping-Receiving and Supplier for scorecard purposes
• Handle Non-Conformance Reports, MRB, RMA, RTV
SPECTRA-PHYSICS LASERS, Mountain View, CA-Senior Buyer/Planner 6/2007 - 11/2008
• Run OEM MRP weekly, enter orders in SAP (for PCB, PCBA’s, Custom Power Supplies and related components)
• Ensure lead times, safety stock, ROP, ABC Codes in material master are kept current to drive MRP
• Run Open Order Report to ensure dock dates match PO and SAP database
• Run weekly shortage report
• Runs reschedule reports (pull in, push out, reschedule, cancels), as needed, update purchase orders
• Active participant in ECO process, work closely with all Engineering groups (ME, EE, Prod Dev, Sustaining)
• Support NPI Engineering, fulfill MRO requisitions
• Resolve MRB issues, move materials from MRB to shipping, repackage for shipment as needed
• Work with Finance/Accounting, Shipping-Receiving and Supplier for scorecard purposes
• Negotiate with suppliers on procurement related issues, cost savings, term, update BOM costing, standard costs, and resolve PPV issues
• Conduct supplier audits/business reviews, ensure NDA’s (Non-Disclosure Agreements) are current
• Consistently remain updated on all market trends that may affect price futures, obsolescence, end of life, RoHS vs. lead parts for NPI and sustaining; provide budgetary figures for various departments as needed to finalize monthly/fiscal budget analysis
• Interface between CM’s and Engineering to ensure all necessary documentation with current Rev information is in effect, and to confirm and identify any possible shortages that can cause late shipment and/or missed shipment
• Maintain supplier OTD reports, working closely with the Quality Department for Supplier Score Carding FEDEX FREIGHT (Formerly Viking Freight), San Jose, CA- Senior Buyer 2/2002 - 6/2007
• Member Facility Startup Team, responsible for procurement of MRO Operations/Safety/Janitorial items, coordination of sight delivery prior to new facility opening (Capital Equipment, Services, Maintenance Agreements, Fixed Assets, IT Hardware/Software/License Agreements)
• Issue Purchase Orders, assure delivery performance is met through active monitoring of supplier performance, purchase capital equipment
• Complete monthly and quarterly supplier performance evaluations; negotiate new contracts and maintain/track existing contracts to ensure compliance
• Responsible for management and purchasing of forms, operational supplies and equipment, janitorial products, safety, furniture, office supplies, asset management, chemicals (ensured date codes and c of c provided) and fuels
• Team lead on various projects in the department, e.g. writing procedures for Executing a Contract & Purchase Agreement; Authorized P-Card Supplier List
• Taught class on Code of Business Conduct & Ethics with respect to Conflict of Interest
• Work closely with all internal departments, including Operations, Claims Prevention, Safety & Training, Accounting, Marketing, Facilities, Human Resources, Shipping & Receiving, all Service Centers in the US and Canada, and all departments in the East and West General Offices; provide budgetary analysis, usage dollars by commodities by departments as needed for weekly, monthly and fiscal analysis
• Update Ariba Online Purchasing System for catalog items, lead time, pricing, minimum order quantities, etc.
• Work with Finance/Accounting Departments and Suppliers to resolve invoice issues, SOX compliance FORCE COMPUTERS, INC., Fremont, CA-Senior NPI Engineering Buyer 10/2000 - 1/2002
• Responsible for disposition and scheduling of material per engineering requirements
• Issue and enter Purchase Orders, assure delivery performance is met through active monitoring of Open Purchase Order backlog
• Active participant in ECO process, attend daily shortage meetings for all NPI programs
• Research and update BOM costing as necessary, ensure lead times in system current to drive MRP
• Maintain consistent and close communications with Engineering in such areas as material availability, order quantities and lead time fluctuations
• Work closely with Engineering, Marketing and Production Planning on introduction for new/alternate product, second source all commodities for NPI
• Actively involved in establishing new and/or second sources of material and services as needed, conduct supplier audits
• Negotiate with suppliers on procurement related issues, and remain active in regard to strategic decisions
• Evaluate and qualify supplier based on company internal procedure
• Work with Finance/Accounting, Shipping-Receiving and Supplier for scorecard purposes CARL ZEISS OPHTHALMIC SYSTEMS, Dublin, CA- Senior Buyer/Planner – Contractor 7/2000 – 9/2000
• Issue and enter OEM Purchase Orders into ASK MANMAN, assure delivery performance is met through active monitoring of Open Purchase Order backlog
• Support NPI Engineering for new/alternate products, process MRO requisitions, and purchase PCB/PCBA’s, components, cable assemblies, active participant in ECO process
• Work with Finance/Accounting, Shipping-Receiving and Supplier for scorecard purposes
• Attend daily shortage meetings for all programs
• Verify purchase order acknowledgements from suppliers; negotiate new contracts and maintain/track existing contracts to ensure compliance, along with maintaining current NDA (Non-Disclosure Agreement)
• Submit RFQ’s and perform analysis of supplier responses for best possible supplier and/or material selection
• Ensure lead time in system current in order to drive MRP, maintain consistent and close communications with Engineering
• Work closely with Engineering with NPI for new/alternate product
• Actively involved in establishing new and/or second sources of material and services as needed
• Negotiate with suppliers on procurement-related issues, and active regarding strategic decisions
• Resolve MRB issues and work with all divisions in the Accounting Department and suppliers to resolve any invoice issues SKILLS
Microsoft Office (Word, Excel, PowerPoint, Teams), Outlook, Visio, Oracle, WISE, SAP, Flash Logistics, Prophet by Baxter, ASK MANMAN, Chess, Infinium, PeopleSoft, Ariba, ePro, Agile, NSite, Visual Manufacturing, IBM Cognos, Deltek Costpoint, Quick Books, SOS, SNOW, PowerBI, Neighborly, Zoom REFERENCES
Available upon request
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