Customer Service Administrative Assistant

Cassandra Currie

**** **** ***** ***, ***. M*** Murfreesboro TN 38024 731-***-**** ***********@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with healthcare industry experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.

High Academic Honors Recognition / Dean's List / Member of Alpha Beta Kappa (ABK) Honor Society.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Strong time management skills with ability to establish priorities to meet timelines.

Critical thinking skills necessary to interpret and apply information and resolve problems.

Regarded as a natural people person with strong interpersonal communication skills.

Communication Platforms – Zoom, Google Meet, and MS Teams.

Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint Type 37 WPM.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing

Medical Records Management Check In Check Out Data Entry Release of Information HIPAA Compliance

Medical Laws & Ethics CMS 1500 Claim Form Billing Cycle Claims Appeal Process Medical Billing Knowledge

Third Party Billing Medicare Medicaid HMO PPO Basic Coding Skills for ICD-10 & CPT

Insurance Verification Anatomy & Physiology Patient Registration

EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2025

Introduced to the following concepts:

Medical terminology and general medical office procedures.

Customer service and performing administrative duties such as patient processing, medical records management, release of information, medical billing, and basic ICD-10 and CPT coding.

Electronic Health Records (EHR), CMS 1500 claim forms, Medicare, and Medicaid.

Medical ethics and compliance including HIPAA privacy and security guidelines.

HEALTHCARE INDUSTRY EXPERIENCE

Home Instead – Jackson, TN 09/2023 – 11/2024

Home Health Aide

Delivered compassionate companionship and comprehensive personal care to clients, enhancing quality of life and emotional well-being.

Monitored and recorded vital signs, managed medication schedules, and assisted clients with personal hygiene and mobility needs, ensuring safety and comfort.

Performed light housekeeping duties, prepared nutritious meals, and managed household tasks to maintain a clean and healthy living environment.

Coordinated and scheduled medical appointments, provided transportation, and facilitated communication between clients and healthcare providers.

Maintained confidentiality of private and sensitive information, per HIPAA regulations and company policies.

RHA Health Services – Trenton, TN 10/2018 – 08/2022

Direct Support Specialist

Maintained a safe and supportive environment for individuals with disabilities, fostering growth and rehabilitation to enhance their skill development and overall well-being.

Provided comprehensive training, assistance, and supervision in areas such as living skills, behavioral development, personal care, and productive daily activities, promoting independence and self-sufficiency.

Ensured confidentiality of private information, adhering to HIPAA regulations and organizational policies.

Spring Gate Rehabilitation and Health Care Center – Memphis, TN 10/2023 – 11/2024

Wound And Health Support Volunteer

Assisted on-staff nurses with wound care, ensuring proper treatment and healing, and repositioned clients every two hours to restore and maintain optimal posture.

Accurately documented patient intake and output, contributing to effective patient monitoring and care planning.

Provided detailed home care instructions to clients transitioning back to their homes, promoting continuity of care and patient independence.

ADDITIONAL EXPERIENCE

Danfoss Hydraulics – Newbern, TN 12/2024 – Present

Assembly Worker / Machine Operator

Extract metal and aluminum poles from inside hoses using a mandrel puller, ensuring precision and efficiency to fulfill customer orders.

Collaborate effectively in a team-oriented environment to achieve production goals.

Ensure product quality meets specifications, promptly addressing any quality concerns to maintain high standards.

Pay close attention to detail and follow instructions meticulously to ensure proper part assembly and functionality.

Work at the required pace to meet daily production schedules, contributing to the overall productivity and success of the manufacturing operations.

Carnival – Dyersburg, TN 08/2022 – 12/2024

Personal Vacation Planner / Customer Service

Promoted cruise sales by initiating outbound calls and proactively acting on leads, driving revenue growth and customer engagement.

Presented cruise products and made tailored travel recommendations, ensuring clients received personalized and memorable vacation experiences.

Provided exceptional customer service, promptly addressing inquiries and resolving issues to maintain high levels of customer satisfaction.

NSK – Dyersburg, TN 12/2014 – 10/2018

Production Associate

Operated and maintained machinery and production line equipment, ensuring optimal performance and efficiency.

Monitored the assembly line to identify and remove faulty products, maintaining high-quality standards.

Followed and enforced safety regulations and guidelines, ensuring a safe working environment for team members.

Performed basic repairs to machinery and equipment, minimizing downtime and maintaining productivity.

Reported issues or malfunctions to supervisors promptly, facilitating timely resolution and continuous operation.

Ensured the workspace was clean and organized, promoting efficiency and safety.

Kept track of inventory and ordered materials as needed, ensuring uninterrupted production flow.

Assisted with packaging and shipment of finished products, ensuring timely delivery to customers.

Worked closely with team to meet production goals, contributing to overall success of manufacturing operations.

Inspected products for defects and reported issues to supervisor, maintaining high-quality standards.

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